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The capacity cushion is a result of insufficient capacity planning. The level of service
relies on the amount of slack available. For example, when it comes to fire fighting, peak
demand capacity is underutilized, which leads to underutilization of the service overall.
Rate of Utilization
It is possible to compute the utilization rate by dividing the amount of time spent in
usage by the amount of time available.
Availability
The availability of a resource is defined as the amount of time it is thought to be
suitable for use.
There are several mechanisms for aligning supply and demand in the services sector.
Some strategies include job planning, increasing customer relations, developing customizable
capacity, modularizing consumption, incorporating value benefits, boosting off-peak
consumption, and precise revenue management.
The following characteristics are ideal for revenue management: perishable inventory,
changing demand, a large capacity for cost modification, a zero net sales cost, relatively
stable efficiency, and the ability to customer segmentation.