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ALCANTARA
Masteral: MAEd Communication Arts- English
Example 01: DUNKIN donuts claim that the waiting time of customers for service is
normally distributed with a mean of three minutes and a standard deviation of one
minute. The quality assurance department found in a sample of 50 customers that the
mean waiting time is 2.85 minutes. At a 0.05 level of significance, can we conclude that
the mean waiting time is less than three minutes?
Step 1
Ho: µ ¿ 3 minutes Ha: µ ≤ 3 minutes (Claim)
Step 2
Since a=0.05 and the test is a left-tailed test, the critical value is z= -1.65
Step 3
z= [2.85-3]/[1/√ 50]
z= -1.06
Step 4
Since the test value is -1.06, is less than the critical value -1.65, and not in a
critical region, the decision is “Do no reject the null hypothesis”
Step 5
There is not enough evidence to support the claim that waiting time of
customer service is equal or less than 3 minutes.