SITXHRM004 Assessment 2 2

Assessment Details
Qualification Code/Title Advanced Diploma of Hospitality Management

Assessment Type Assessment – 2 Time allowed
Due Date Location Term / Year
Unit of Competency
National Code/Title
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own, Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:
*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 1 of 7
File Name:SITXHRM004 May 2019 May 2020 2.0

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Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must
be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices noted above..
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Assessment Task 2 Instructions as provided to students
Complete the following activities:
Carefully read the following.
You have been appointed as the Human Resources Manager of a health resort and
convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer Spa, is made
up of five areas: catering, wellness, meeting rooms, accommodation, and administration.
Each area has its own full-time manager.
The kitchen is large enough to feed over 100 people three meals each day. There are four
full-time kitchen staff, and the rest of the staff are hired on a casual basis to cater for
functions and retreats.
There is accommodation for 80 people in twin and double rooms. Surrounding hotels
provide further accommodation when needed.
There are four meeting rooms of various sizes, and these can be opened up to make one
large room for functions such as weddings and courses. There is also a service area where
computers and printers can be accessed.
The wellness area has two saunas, a steam room, three warm water spas, four massage
rooms and four consultation rooms where naturopathic consultations and facial treatments
are performed. The spa runs continuously, mostly due to locals visiting, whether a course is
running or not.
Reception includes the front desk and the office where the accounts are done, and records
kept. It is an open plan office with 5 staff workstations.
There has been an increase in bookings over the coming six months, and the resort’s
accountant has calculated that the increase in income could pay for one additional full-time
position and one casual position. You have been asked to work out how many new staff
could be recruited and on what basis applicants should be selected.
The Blue Mountains Historical Society has long had an interest in the Blue Healer Spa. It
has undergone many renovations and additions over the last century, and it is considered to
be a very important historic building. The society has asked the resort whether it would be
interested in letting some of their volunteers lead tours through the older parts of the
building complex. The resort has agreed in principle but insisted that the prospective tour
volunteers undergo an interview and selection process as all new staff members do. That
way they can ensure that their high standards of customer service are maintained.
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1. Send an email to all the Area Managers
Review the Blue Healer’s Recruitment, Selection and Induction Policy and
Procedures.
It states that before you can begin the recruitment process, you are required to
consult with your colleagues to ensure that you have enough information on the
resort’s staffing needs and job descriptions.
The text of your email should ask the managers to define what positions they need
filled and what the new employees will be expected to do once they are working at
the job.
1. Write a recruitment report
As set out in the resort’s policies and procedures, you are required to submit a
report on the anticipated recruitment process to the Management Team for their
approval prior to the positions being advertised.
Begin by reviewing the following:
 The Managers’ replies to your email
 Service and Efficiency Report
 Recruitment, Selection and Induction Policy and Procedures
 Position Descriptions
For the purposes of this assessment, you will be required to recruit, interview and
select applicants for three positions at the resort.
 One full time permanent position
 One casual position
 One volunteer position
Your report should include the following:
 Each area of the resort’s recruitment needs. These should be based on a
combination of the Managers’ replies and your own monitoring of each area’s
service and efficiency levels.
 A required skills profile of each potential employee. Determine whether any of
the positions would qualify for a government-subsidised traineeship or
apprenticeship.
 Selection criteria. These should be:
o Based on the Job Descriptions
o Written in clear and concise language to ensure they are not
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misinterpreted.
o Incorporate the required customer service attitude
o Incorporate the required level of experience
 A summary of the relevant employment related legislation. This should include

equal employment opportunity (EEO) legislation.
 An estimate of the advertising costs and the cost of the new positions.
 A summary of the company’s processes for getting approval for the cost of the
new positions
 A summary of the company’s processes for getting approval for the recruitment
of the new personnel
 A description of the selection process that will be followed. This should include:
o The required make-up of interview panels
o The procedures for employment checks that will be followed
Use the Recruitment Report Template to guide your work.

When completed, submit it to your Management Team (your assessor) ask for their
feedback and request that they approve it.
2. Write position advertisements
Use the information from your Recruitment Report to write an advertisement for
each of the three new positions. These will then be placed on several job search
websites.
Combine these three texts into one document and save it as Recruitment
Advertisements.
When completed, submit it to the resort’s Marketing Manager (your assessor), who
will send them on to the appropriate websites.
The responses will be collected and collated by the Administration Officer.
3. Re-advertise positions.
You will have noticed that the response to two of the advertised positions was
inadequate.
Consider whether posting the advertisements on the internet is the most effective
way of reaching potential candidates for these positions. Determine which media
would be more appropriate for advertising the positions.
You are required to send at least one email for each position that received an
inadequate number of applications. Each email should be sent to the medium of
your choice, with the advertisement you developed for it in activity 3 as part of the
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email’s text.
4. Process applications.
When you have received the Position Applications, you are required to process
them as set out in the Recruitment, Selection and Induction Policy and Procedures.
Review each applicant against the selection criteria you set out in your recruitment
report and select at least two applicants to interview for each position.
Enter your comments for each and whether you would select them for an interview
in the Selection Report Template. Complete a template for each position. Add these
together and save the document as Selection Report.
When completed, submit your Selection Report to the Management Team (your
assessor), asking for their approval of your selections.
5. Send an email to the unsuccessful applicants (your assessor)
Inform the unsuccessful applicants of your decision and provide other appropriate
recruitment information to them.
Ensure that this email is sent within the timeframe set out in the Recruitment,
Selection and Induction Policy and Procedures.
6. Send an email to the successful applicants
Inform the successful applicants of your decision and congratulate them on being
accepted for an interview for the position.
Ask them whether they have any special needs and give them information on the
upcoming interview.
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Assessment Task 2 Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Identify the Blue Healer Spa’s recruitment needs
based on the Service and Efficiency Report?
Consult their colleagues about their areas’ staffing

needs?
Get approval for recruiting for the positions as set out
in the Recruitment, Selection and Induction Policy and
Procedures.
Use the Position Descriptions to develop selection

criteria for the recruitment process?
Develop selection criteria that include the expected
customer service attitude and the required level of
experience?
Describe the required selection processes including

each job’s skill requirements?
Create advertisements for the open positions and
ensure that they are disseminated as required.
Process applications as set out in the Recruitment,

Selection and Induction Policy and Procedures.
Review the applications received against each job’s

selection criteria and decide which applicants should
be interviewed?
Inform the unsuccessful applicants that they will not

be granted an interview and provide them with other
recruitment information?
Inform the unsuccessful applicants that they will not

be granted an interview within a reasonable
timeframe?
Establish whether any of the applicants to be granted

an interview have any special needs?
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Page 7 of 7

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Assessment Details

Qualification Code/Title Advanced Diploma of Hospitality Management

File Name:SITXHRM004 May 2019 May 2020 2.0

File Name:SITXHRM004 May 2019 May 2020 2.0

Carefully read the following.

File Name:SITXHRM004 May 2019 May 2020 2.0

1. Write a recruitment report

o Written in clear and concise language to ensure they are not

File Name:SITXHRM004 May 2019 May 2020 2.0

o Incorporate the required level of experience

 A summary of the relevant employment related legislation. This should include

o The procedures for employment checks that will be followed

Use the Recruitment Report Template to guide your work.

2. Write position advertisements

File Name:SITXHRM004 May 2019 May 2020 2.0

5. Send an email to the unsuccessful applicants (your assessor)

6. Send an email to the successful applicants

File Name:SITXHRM004 May 2019 May 2020 2.0

Consult their colleagues about their areas’ staffing

Use the Position Descriptions to develop selection

Describe the required selection processes including

Process applications as set out in the Recruitment,

Review the applications received against each job’s

Inform the unsuccessful applicants that they will not

Inform the unsuccessful applicants that they will not

Establish whether any of the applicants to be granted

File Name:SITXHRM004 May 2019 May 2020 2.0

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