SCRISORI COMERCIALE si FAX-uri

Dear Bill, Draga Bill,

Please advise best delivery for two boxes of Te rog sa-mi dai cel mai bun termen de
item 467. livrare pentru doua cutii cu articolul 467.
Thanks and regards. Multumesc si iti doresc toate cele bune.
Draga mike, Draga Mike,
please enter new order for 400 kg cement. te rog sa inregistrezi noua comanda pentru
Please fax OK by return. 400 de kg de ciment.
Thank you. Te rog sa confirmi prin fax.
Multumesc.
Please refax. Va rugam sa transmiteti din nou faxul.
Please repeat transmission. The first Va rugam sa transmiteti din nou. Primul
transmission was difficult to read. mesaj transmis a fost greu de descifrat.
P.P. Din partea mea / transmis de
Dictated by/ signed in absence Dictat de / semnat in absenta
memo Nota/raport
Registered letter Scisoare recomandata
By registered letter Prin scrisoare recomandata
Recorded delivery (UK) Recomandata ( Marea Britanie)
Certificate of posting Recipisa de predare
express Expres / in regim de urgenta
Air mail Par avion
parcel colet
Small packet Colet mic
Courier service Prin curier
Overnight service Prin curier
desk birou
typewriter Masina de scris
Copy machine/ Xerox copier copiator
printer imprimanta
Word processing Procesare text
To dictate A dicta
shorthand stenografie
envelope plic
label eticheta
letterhead antet
Business card Carte de vizita
Index card/filing card Fisa de catalog
To file A clasa/a inregistra/a ordona

SMITH & CO., 19 STATION ROAD, LIVERPOOL

Joanes Bros. Ltd.
5 Newton Street
Newport, Gwent

7 September 2001
Ref: Our order no. 452 dated June 5th

Dear Mr. Jones,

We refer to our order no. 452 dated June 5th for five boxes of article 372 in green and your
order confirmation no.1357 dated June 11th.
This order which is the third part of our annual order, was due to leave your factory on
September 5th to arrive in Liverpool by today, the 7th of September. Up to now we have
received neither your advice of dispatch, nor information as to the status of this order.
The material is now required by our depot in Manchester, as it is needed to make up a large
order which we need to ship by the end of the next week. If we delay our shipment, there is a
danger of us losing the order altogether. Therefore we really must insist that the gooda are
dispatched tomorrow, otherwise this will cause us contractual difficulties.
Please let us knoe by return fax when can expect delivery of these goods.
Looking forward to your positive reply, we remain
Yours sincerely,
D. Smith (Mrs.)
 Miller Machine
1552 South Cherry Avenue
Chicago, IL 60607

Fa. Georg Schmid GmbH

Neckarstrasse 15
70469 Stuttgart
Germany

04/03/2001 ff/gn

Ref: Enquiry

Dear Sirs,
The German Chamber of Commerce was kind enough to pass on the name and address of
your company as a manufacturer of small motors for industrial uses. We would like to import
your products ot the American market and would also be interested to learn whether you are
represented in this part of America.
We are a medium-sized company with thirty employees, We have seven salesman in the
Chicago area and twelve more across the states of Illinois, Ohio and Indiana.
Please let us have your detailed offer as follows:
For 20 full containers CIF port of Chicago via Montreal Gateway, including price per unit
and present lad time.
As payment we would suggest 60 days after date of invoice, net.
Would you offer a discount for large quantities or for regular orders?
Please send us a company brochure and some catalogues showing the different kinds of
motors and the different applications that you can offer.
We look forward to hearing from you.
Sincerely,
Frank Fitzpatrick
Purchasing Manager

George Schmid GmbH, Neckarstrasse 15, 70469 Stuttgart

Miller Machines Inc.
Attn: Mr. Fitzpatrick
Purchasing Manager
1552 South Cherry Avenue
Chicago, IL 60607
USA

06/05/2001 gs/st
Ref: your inquiry dated 04/31/2001
Dear Mr. Fitzpatrick,
Thank you for your letter dated 04/31/01 and the interest you showed in our products. We
would first of all like to tell you something about your company. Our company eas founded
in 1935, has at present 120 employees and we are hoping to expend next year to a further unit
in the Stuttgart area. We mainly sell our products here in Germany but are hoping to expand
our export activities.
At the moment we are not represented in the eastern united States, and we would be very
interested in arranging a meeting to discuss your proposal.
We have enclosed our current price list. Please note the following:
All our prices are to be understood FOB German port including packing. For CIF deliveries
we would have to change an extra 10 % on list price.
The prices are based on a minimum quantity of 50 units per order.
For regular orders we would offer a discount of 5 %.
Present lead time is ex works four weeks after the receipt of order.
For the first order we would prefer payment ,,Cash against Documents’’, for which we would
offer a discount of 3 %. For further orders we would consider an open payment termn.
We have enclosed the company brochure and various catalogues
We hope that we have made your favourable offer and look forward to hearing from you
soon.
With best regard,
G. Schmid

Hans Muller GmbH & Co., Rosenstrasse 76, D-60313 Frankfurt

Lloyd Automation Ltd.
Attn: Mr. Patrick Hughes
15 River Bank Industries Estate
Birmingham B4
Great Britain

27 May 2001 hm/fe

Ref: addition to our product range

Dear Mr. Hughes

We are pleased to announce you that item no. 12967 is now available in three different
versions: the existing two products and now a third alternative in black leather. His is
something we have been working on for almost six months and after extensive tests the new
version has been released for sale.
This is an important addition to our product range and we are sure that this will serve to
complete the present products. We now have the unique opportunity to cover three different
sectors of the market at once and to update our present technology.
We have enclosed a brochure and a revised price list which now includes tis item. For initial
orders we would be prepared to offer an introductory discount of 5%.
We hope that this new addition to our products range will enable you to consolidate and even
increase your sales, and we look forward to receiving your trial orders.
With best regards,
H. Muller

Encl: Brochure
Revised price list

F. Huber Chemie GmbH, Isarstrasse 102, D-80469 Munchen

C. Bryan Chemicals Ltd.
Attn: Mr. John Perkins
5 green Lane
Brighton, East Sussex
Great Britain

10/12/2001 fh/me

Ref: Price increase as from January 1st, 2001

Dear Mr. Perkins,

Unfortunately we have to inform you that as of January 1st we will be increasing our prices by
5 %. This is the first adjustment in two years and has been made necessary by several factors.
The price of raw materials has increased by up 20 % within a matter of months; the prices for
natural rubber in particular have been affected.
The introduction of motorway tolls for lorries at the beginning of tis year has led to a 5-10%
increase in fright costs, which, as our orders are delivered CIP Brighton, has also to be
covered by us.
The increasingly stringent environmental legislation in Great Britan makes it more and more
difficult for us to ensure cost-effective production. Also the new laws make it more expensive
for us to dispose of our waste and packing materials.
All of these factors leave us no other choice than to adjust our price accordingly. We are,
however, prepared to guarantee these new prices until the end of April 2001. The new price
list will be forwarded in the near future.
We sincerely regret having to take this step, but hope that we can nevertheless maintain our
position in the European market.

With kindest regards,

F. Huber
FAX MESSAGE
Hans Muller GmbH
Seestrasse 7
D-28717

TO: Mr. B Williams

Clark Industries

Date: 15 January 2001

Ref: My visit next week

Dear Mr. Williams,

As discussed, here is my itinerary for next week’s visit to England:
January 22nd
9:30 a.m. Arrival London Heathrow on flight BA 723
2.00 p.m. Meeting at Clark industries with Messrs. Smith, Jones and Wiliams. Subject:
Market strategy in Great Britain.
7.00 p.m. Dinner with Mr. West from Smith & Partners
January 23nd
10.00 a.m. Visit to Brighton Seals & Coatings in maidenhead
January 24nd
9.00 a.m. Visit to Smiths Coatings. Subject: market development
3.00 p.m. depart from London Heathrow on flight BA 724

Could you please arrange for me to be picked up from the airport and book me a room for
two nights in a hotel near you?
Looking forward to seeing you again next week.

Best regards,
R. Wagner

FAX MESSAGE
W. Phillips & Co.
17 New Street
Liverpool

TO: Mr. B Clarke

Wayview Ltd.

FROM: Mr. M taylor

Date: 7 June 2001
Ref: Our order no. 159/01, your invoice no. 3479 dated may 21st, 2001

Dear Mr. Clarke,

We refer to our order no.159/01 and your invoice no.3479 dated May 21 st, 2001. The material
which was delivered the week before last is not acceptable. The cloth is torn in the middle
and the edges are not neatly sewn. We have examined all the material and unfortunately must
confirm that the contents of all boxes are faulty.
We have contacted our customer, who is also of our opinion. We must therefore ask you to
cancel the invoice no.3479 and to deliver replacement material without delay.
When could we expect this replacement delivery? The material is need for some important
samples that we need to dispatch to our customer by the end of next week.
Awaiting your comments.
Best regards
Mr. M Taylor
cc. Mr. Phillips
Mrs. Green

FAX MESSAGE
Walsh Electronicd Co.
5 New Lane
Edinburgh

TO: Ms. C. Schmidt

Wagner Maschinenbau GmbH

FROM: Robert Jeffries

Date: 21 September 2001

Ref: Your order no. 729/01 of September 2nd

Dear Claudia,
We regret to inform you that order 729/01 of September 2nd will not be ready for dispatch on
this coming Friday as originally confirmed. One of our machines has broken down, which in
turn affects the whole production line, and until this can be mended oru production is at a
complete standstill. As a result all our orders are affected, not just yours for this particular
item. We are hoping that the maintenance people will be able to start work this morning, and
all being well our machines will be running again by tomorrow afternoon.
Unfortunately I cannot let you have a more concrete answer as concerns dispatch until we
know how long the repair work will take. I will of course let you know as soon as we have
some firm answers. Half of the order is already complete and so we could at least send a part
of the order if necessary. Please advise hoe we should proceed.
We apologise again for this delay and for any inconvenience that this may cause, but hope
that we can settle this matter promptly.
Thank you and kind regards,
Robert Jeffries.

Protocoale
Minutes of the meeting held on July 15th 2001 at Walter Hughes Ltd.
Participants:
Mr. W Hughes
Mr. S. Davies
Mr. R. Huphries
Mr. L Collins

1. Annual sales to date

Mr. Davies of the sales department reported that the sales as per 30 June 2001 showed an
increase of 12 % compared to the previous year. This was seen as a positive development and
could partly be attributed to the generally positive market trends in all lines of business.
2. Sales Strategy
It was agreed that the present sales strategies are successful and should be continued. New
sales should be sought in the Far East, particularly in China. Mr. S. Davies will report on the
development at our next quarterly meeting in October.
3. Production
Mr. R. Huphriesc of the production department presented the figures fot the half year to june
30th. These showed a trend to more cost-effective production, which should be continued.
There are still too many stoppages for repair and maintenance work. It was agreed fo firther
analyse this area and present more detailed results in Ocotober.
4. Miscellanous
Several complaints form the staff regarding the new computer system Mr. W. Hughes will
discuss this personally with Mr. Matthews from the EDP department.
Christmas shutdown agreed form December 23rd to January 3rd. Customers to be informed ny
the sales department.
The date for next meeting was set for October 20th.
18-07-01 wh/fl
E-Mail
Date: 10 December 2001
From: phildaniel@erba.arl
To: ugreen@xxtu.cam
CC:

Subject: your order no. 123 of 12 units of article 2 in colour grey

Dear Mr. Green,

I would like to confirm your order dated December 4 th 2000. Since we have this article in
stock, we will be able ti dispatch it this week. The invoice will be enclosed as usual.
Please note that we will shut down our plant for Christmas form December 22nd to January
7th 2001.
With best regards,
P. Daniel

Va rugam sa intocmiti scrisoare de credit in urmatoarele conditii:

 Se admit livrari partiale
 Toleranta este de 5% in ceea ce priveste cantitatea si valoarea.
 Data-limita de expediere:31.07.2001

Please open the L/C as follows:

 Part shipments allowed
 Tolerance of 5% for quantity and amount
 Latest date of shipment:31.07.2001

SCRISORI CATRE INSTITUTIILE PUBLICE SI PARTICULARE

1. As vrea sa rezerv o camera pentru doua personae, cu baie.

I would like to reserve a double room with en suite facilities.
2. As vrea sa rezerv o camera pentru o persoana, cu vedere la mare.
I would like to reserve a single room with sea view.
3. Solicitam o camera cu doua paturi la parter.
We require a twin room situated on the ground floor.
4. Solicitam o camera pentru 4 persoane, pentru 3 nopti, depe 4 pe 6 noiembrie inclusive
We require a family room for three nights from 4 to 6 November inclusive.
5. As vrea sa stiu pretul unei camera cu mic dejun inclus pentru trei nopti.
I would like to know the rates for bed and breakfast for three nights.
SCRISOARE DE REZERVARE
Dear Sir/Madam
My wife and I are planning to travel round
the Costwolds in July, and if possible, we
would like to reserve a double room for
three nights from 13 to 15 July inclusive.
Ideally, we would prefer a room with an en
suite bathroom. Since my wifw has
difficulty climbing stairs, we will need a
room situated either on the ground floor,
or near a lift.
Could you please let me know your room
availability and rates with breakfast?
I look forward to hearing from you soon
Your faithfully
Patrick Hellier
Stimata doamna/ Stimate domn
Sotia mea si cu mine intentionam sa facem
un circuit in Costwolds in iulie si dorim sa
rezervam o camera de doua personae
pentru trei zile, de pe 13 pe 15 iulie
inclusive. Am prefer o camera cu baie.
Sotia mea avand problem la urcatul
scarilor, ne-ar conveni o camera la parter
sau situate aproape de ascensor.
V-as ruga sa-mi comunicati daca aveti o
camera libera dupa cum dorim si care este
pretul cu mic dejun inclus.
Asteptam un raspuns din partea
dumneavoastra.
Cu stima,
Patrick Hellier

Dear Mrs Everston,

This is to confirm the telephone booking I
made on 20 May 2002. I require a single
room with sea view and en suite shower
from 3 to 4 June inclusive. The all-
inclusive price for bed and breakfast for
two nights, with dinner in the evening of 3
June will be £105, as agreed.
Please find enclosed a check for £40 as
deposit.
Yours sincerely
Jackie Frampton
Stimata doamna Everston,
Confirm rezervarea telefonica facuta pe 20
mai 2002. Doresc o camera pentru o
persoana, cu dus, avand vedere la mare, de
pe 3 pe 4 iunie inclusive. Am convenit
asupra sumei toate de 105 lire pentru o
camera mica cu mic dejun inclus, la care
se adauga cina din seara de 3 iunie.
Anexez un cec de 40 de lire, ca acont
Cu stima,
Jackie Frampton
 SCRISORI ADRESATE UNUI OFICIU DE TURISM
Am de gand sa fac un circuit de doua saptamani in Highlands, in timpul sejurului meu
in Scotia, de pe 1 pe 15 August. As vrea sa stiu daca este posibil sa imi trimiteti informatii cu
privire la evenimentele care nu trebuie ratate si despre locurile care merita a fi vazute in zona
aceea.
V-as fi foarte recunoscator daca ati avea amabilitatea de a-mi trimite informatii cu
privire la locurile care trebuie vizitate in acea zona. Ati putea sa-mi trimiteti o lista a
hotelurilor situate in vecinatatea bisericii St. Mary din Wilmslow?
V-as fi foarte recunoscator daca mi-ati trimite un plan al Orasului Vechi, precum si
orarul feriboturilor spre insule.
Cu multumiri anticipate,
Lesly Norton

I shall be touring around Highlands of Scotland from 1 to 15 August. I was wondering

if you could send me some information on local events and places of interest in the area.
I would be very grateful if you would forward details of interesting places to visit in
your area. Could you please send me a list of hotels situated in the vicinity of St. Mary’s
Church, Wilmslow?
I would be most grateful if you send me a plan of the Old Town together with a
timetable for ferries to the islands.
Thanking you in advance,
Lesly Norton

SEJURUL INTR-O FAMILIE GAZDA, CARE OFERA OSPITALITATE TURISTILOR

Am primit coordonatele dumneavoastra prin intermediul agentiei Centerlangs, iar
acum randul meu sa va scriu ca sa ma cunoasteti pe cat posibil.
Numele meu e Daniel, dar toata lumea imi spune Danny. Locuiesc in Masivul Central,
un sir de munti vulcanici din centrul Frantei.
Sunt casatorit si am doi copii, de 3 si de 5 ani. Cand nu lucrez, imi place sa merg la
cinema, sa merg pe munte, sa citesc.
Aveti animale de companie? Locuiti la Eastbourne dintotdeauna? Suntem nerabdatori
sa va intalnim in iulie!

I have just received your details from Centerlangs, and I am writing to let you know a
little about myself.
My name is Daniel, but most people call me Danny. I lieve in the Massif Central, a
range of volcanic mountains in central France.
I’m married with two children, aged 3 and 5. When I’m not working, I enjoy going to
the cinema, walking I the mountains and reading.
Do you have any pets? Have you always lived in Eastbourne? Lokking forward to
meeting you all in July.
 RECLAMATIII PRIVIND LOCUINTA DE VACANTA

Vreau sa-mi exprim nemultumirea cu privire la vacanta pe care am petrecut-o. Atunci

cand am facut rezervarea s-a specificat clar ca vom avea acces la clubul local de recreere si
distractie. Totusi, la sosire, am descoperit ca eram obligati sa platim pentru toate
echipamentele sportive, la care doream sa avem acces. Calitatea proasta a locuintei pe care am
fost nevoiti s-o acceptam ne0a stricat in mare masura placerea de a fi in vacanta.potrivit
termenilor dumneavoastra de garantie, solicit rambursarea integral a sumei platite. Sper sa
primesc in urmatoarele 14 zile o oferta compensatorie acceptabila.

I wish to complain about the holiday from which I have just returned. At the time of
booking it was agreed that we would have use of the local leisure club. However, on our
arrival, we discovered that we were obliged to pay for all sports facilities. The standard of
accommodation that were forced to accept severely marred the enjoyment of our holiday.
Under the terms of your guarantee, I would like to request a full reimbursement of the amount
paid. I look forward to receiving, in the next 14 days, a reasonable offer of compensation.

3 august 2002
Cherrytress Cottage, Keswick
Ref: HC 1093

Doamna, domnule,
Va scriu pentru a ma plange de proasta calitate a locuintei de vacant ape care am rezervat-o
prin intermediul dumneavoastra.
Cand am facut rezervarea, precizasem ca dorim o casa cu trei camera si cu doua bai,
bucatarie si living. Brosura prezenta o bucatarie dotata cu tot confortul modern, cu masina de
gatit, frigider cu congelator, cuptor cu microunde si masina de spalat vase. Cu toate acestea,
cand am sosit, am descoperit cu nemultumire ca cel de-al treilea pat era doar o canapea in
living. Pe deasupra, bucataria, care nu fusese curatata, nu era dotata nici cu microunde, nici cu
masina de spalat vase.
Ne-am plans imediat agentului dumneavoastra, care s-a multumit sa ne spuna ca fusese
probabil o greseala.
Starea locuintei pe care am fost nevoiti s-o acceptam ne-a impedicat sa ne bucuram din plin
de vacanta.
De accea, potrivit termenilor de garantie, va cer despagubire. Sper sa primesc in urmatoarele
14 zile o oferta compensatorie acceptabila.
Cu stima,
Brian Metcalf

220 Streatham High Road

 London
SE23 5 GN
3 August 2002

Cherrytress Cottage, Keswick

Reference number: HC 1093

Dear Sir or Madam

I am writing to complain about the standard of accommodation at the holiday cottage I
booked through your company.
At the time of booking, I stipulated that we required a three-bed-room cottage with two
bathrooms, a kitchen and livin room. The brochure states that the kitchen is fully equipped
with cooker, fridge freezer, microwave and dishwasher. However, on our arrival, we
discovered that the third bed consisted of a sofabed in the living room. Moreover, the kitchen,
wich had not been cleaned, contained no microwave and no dishwasher.
We complained immediately to your agent, who told us only that there must have been a
mistake.
The standard of accommodation that we were forced to accept severely marred the enjoyment
of our holiday, and so, under the terms of your guarantee, I would like to request
compensation.
I look forward to receiving a reasonable offer within the next 14 days.
Your faithfully,
Brian Metcalf

SCHIMBARI DE LOCUINTA SI INSCRIERI

I. INFORMAREA AUTORITATILOR LOCALE
First name / Christian name / forename
Prenume

Title (Miss, Ms, Mr, Dr)

Titlu (Domnisoara, Doamna, Domn, Doctor)

Full name
Numele de familie

Date of birth
Data de nastere

Marital status (single, married, widowed, divorced, separated)

Statutul (celibatar, casatorit, vaduv, divortat, despartit)

Occupation
profesie
surname (Mr/Mrs/Miss/Ms/Prof/Dr) …………………………………………………………...
first name ……………………………………………………………………………………….
address ………………………………………………………………………………………….
tel n …………………………………………………………………………………………….
fax n ……………………………………………………………………………………………
email address …………………………………………………………………………………..
date of birth ……………………………………………………………………………………
national insurance number ……………………………………………………………………
when did you arrive in the UK? ………………………………………………………………..
(day/month/year) ……………………………………………………………………………….
Do you intend to stay permanently in the UK? ………………………………………………..
Are you single, widowed, married or divorced? ………………………………………………
What was your address before moving to the UK? ……………………………………………
Country …………………………………………………………………………………………
Declaration’the information that I have given in this form is correct and complete to the best
of my knowledge and belief ……………………………………………………………………
Signature ……………………………………………………………………………………….
Date ……………………………………………………………………………………………