DAI HOC THUONG MAI

KHOA TIENG ANH

BO MON DICH TIENG ANH

BUSINESS CORRESPONDENCE
PRACTICE FILE
Chapter 3
Ex 1
Ex 2
 CHAPTER 7
1.

2. Complain about damage: complete the letter of complaint about damage with the words and
expressions from the box

Wear Crates rusty

Insurers Inspecting consignment

Complain refund Handled

Torn invoice carriage forward

C.R. MENSDEZ S.A

15 OCTOBER 200__

Mr. B harrison
Sales manager

Seymore Furniture Ltd.

TIB street

Maiden head

Dear Mr. Harrison,

I am writing to (1)………. about a shipment of tubular steel garden furniture we received

yesterday against (2)…………… No. G. 3190/1.

The (3)………… were damaged on the outside and looked as if they had been roughly (4) ……….
. When we unpacked them, we found that some of the chair legs were bent and (5)……., and
the fabric on he seating (6)………, or showing signs of (7)………………….. .

Two further crates from the (8)……….. have not arrived yet, so we have not had the
opportunity of (9)…….. them. I have told the shipping company that we can not accept this
consignment from you, and they have contacted your (10)………….

As we will be unable to retail this consignment in our stores, we are returning the shipment to
you (11)…………., and we shall expect a full (12)………………. .

Yours sincerely,

R. MENSDEZ

Managing director s
 CHAPTER 8

Letter from the confirming bank to the exporters

Peter Croft, Documentary Credits Manager of the Banque de Paris, writes to exporters Chateau
Wines, informing them that a letter of credit has been opened for them.
500 Boulevard Jobert
69000 Paris
Tel: + 334781234
Tel: + 334781244
Email: pcroft@banque-paris.co.fr
BANQUE DE PARIS

8 July 20—
Mr James Freeland
ChateauWines
80 rue Gaspart- Andre
69003 Lyon

Dear Mr Freeland
L/C No. 340895/ AGL
We are acting on behalf of the Eastland Bank, London, and would like to inform you that the
above documentary credit for €5,300 has been opened in your favour by your customers Best
Value Ltd. The credit is valid until 12 August and all bank charges have been paid.
Please send the following documents to the above address:
+ Air waybill
+ Invoice for full value of the sale CIF London
+ Insurance certificate
Would you also draw a sight draft for the full amount of the invoice on us so that we can settle
this account.
Thank you in advance.

Yours sincerely
Peter Croft
Manager, Documentary Credits
Letter from the exporters to the confirming bank

James Freeland of Chateau Wines has made some notes for his reply to Peter Croft’s letter.
Write out the letter in full.

thanks for advice of 8 July. Shipment to Best Value in UK now effected. Enl shipping
documents you request + draft for €5,300.00.
pl. accept draft and remit proceeds to our account Banque de Commerce, 28 rue Gaspart-
Andre, 69002, Lyon. NB list documents
 CHAPTER 9
Read the letter below and write out another reply as a letter. Include the inside address, date,
salutation, complimentary close, and signature block, and divide it into paragraphs.
Berlusconi S.p.A. Via Sardinia134
50133 Firenze
+ 39 (0)55 89-65-20
+ 39 (0)55 89-65-21
pberlusconi @ berlusconi.co.it
Angela Otto Merkel
Merkel AG
Lindenweg 18
D-1000 Berlin 12
23 October 20—

Dear Angela Merkel

You were recommended to us by the German Chamber of Commerce, who said you might be
interested in representing a leading Italian glass manufacturer in your country.
We have a number of agencies in other European countries who receive products on approval, then
sell them on a 6% commission on ex-works prices. These are sole agencies.
Generally, their customers settle all accounts with us, then we supply them direct on invoices
received from the agent.
In most cases we offer a trial agency for one year, and if the results are good, we extend the agency
agreement on a further two-year contract. We would offer you support through advertising,
brochures, and leaflets in German, the cost of this being shared between us.
Our market researchers tell us there is an increasing demand for our life of products in your country,
so it would not be difficult to sell our products.
If we would be interested in an agency of this type, we can send you a standard agreement, giving
you more details of our terms. Meanwhile, we are enclosing our current catalogue.

Yours sincerely,
Pietro Berlusconi
Chairman
Encl.
 CHAPTER 10
Read this fax enquiring about a forwarding agent. Then write Bill Crowley’s reply letter to Stephen Lang.

Fax
York Instrumentation Ltd
157 Links Road, Derby
DE 7 8PX
Tel: + 44 (0) 1332 491567
Fax: + 44 (0) 1332 491568
To: Bill Crowley, Landmark Freight Services
From: Stephen Lang
Subject: Quotation
Fax no.: 796543
Page(s): 2 (incl. this page)
Date: 10 November 20—

Dear Mr Crowley

You were recommended to us by Stellman Ltd, our associates, for whom you have
operated as forwarding agents.
We are looking for a reliable agent to handle our deliveries in Europe, taking care of
documentation and making sure of safe delivery- many of our products are very
fragile.
You will find a list representing a consignment we wish to send to Lausanne by
road. Could you let us have our quotation, and if it is competitive, we can assure
you of further business in the future.
Yours sincerely
STEPHEN LANG
York Instrumentation Ltd

Chapter 11
Chapter 12