Professional Documents
Culture Documents
8. Make a decision and own it. 1. Stealing from employers and customers.
Employee theft costs U.S. companies about $50
9. Always remember that your final decision may billion annually. Retail employees steal goods
be revised in the event that new circumstances or from their employers and financial service
insights enter the picture. This means that when employees steal money. Examples of theft from
it comes to resolving an ethical dilemma, a final customers include airport baggage handlers who
decision will never remain final after all. steal from passenger suitcase and bank
employees, stockbrokers, and attorneys who
siphon money from customer accounts. Many
corporate security specialists estimate that 25 to occurs when your judgment or objectivity is
40 percent of all employees steal from their compromised. Most of the major financial
employers. scandals in brokerage firms in recent years
stemmed from blatant conflict of interest. An
2. Illegally copying software. A rampant problem example would be a research analyst from an
in the workplace is making unauthorized copies investment firm recommending a stock purchase
of software for either company or personal use. from a company that is an investment banking
Also, many employees make illegal copies of client of analyst’s firm. If the analyst makes
videos, books, and magazine articles instead of “buy” recommendations about the company’s
purchasing these products. stocks, that company will more likely continue
to be a lucrative client of the analyst’s firm.
3. Treating people unfairly. Being fair to people
includes equity, reciprocity, and impartiality. 6. Accepting kickbacks and bribes for doing
Fairness revolves around the issue of giving business with another company. Also referred
people equal rewards for accomplishing the to as “payola”, accepting cash payments, special
same amount of work. The goal of human deals on stock purchases, and lavish gifts from
resource legislation is to make decisions about industrial customers is a perennial temptation in
people based on their qualifications and business. Sending a manager and his or her
performance – not on the basis of demographic family on a week’s vacation after the manager
factors such as gender, race, or age. A fair closes deal with a vendor is an example of a
working environment is one in which kickback. In the high-tech industry, kickbacks
performance is the only factor that counts often take the form of stock options granted to
(equity). Employer-employee expectations must managers by companies with which their
be understood and met (reciprocity). Prejudice employers do business. The kickbacks extend to
and bias must be eliminated (impartiality). stock analysts who are inclined to give favorable
recommendations to companies that grant them
4. Sexual harassment. Sexual harassment involves stock options. Giving gifts to curry favor in
making compliance with sexual favors a business has long been standard practice, yet is
condition of employment or creating a hostile, unethical because it creates a conflict of interest.
intimidating environment related to sexual
topics. Harassment violates the law; it is also an 7. Divulging confidential information. Other
ethical issue because it is morally wrong and people can trust an ethical person not to divulge
unfair. Sexual harassment is widespread in U.S. confidential information unless the welfare of
workplaces and in other countries as well. others is at stake. The challenge of dealing with
According to one large-scale study, when confidential information arises in many areas of
conclusions are based on more specific studies, business, including information about
58 percent of women report having experienced performance-evaluation results, compensation,
potential harassment behaviors and 24 percent personal problems of employees, disease status
report having experienced sexual harassment on of employees, and coworker bankruptcies. A
the job. More recent data suggest that sexual serious betrayal of confidence took place when
harassment directed at professional women by Anil Kumar, a former senior partner at the
clients and customers is more frequent than consulting firm McKinsey & Co., was paid more
harassment within the company. Sexist hostility, than $1 million to provide tips on McKinsey’s
such as putting a person down because of his or clients to the hedge fund firm, Galleon Group.
her sex, was the most frequently noted type of The tips were useful to the hedge fund firm (one
harassment. A study of 35 teams in the food- that deals in complex investments) because it
service industry found that when sexual could make profitable trades based on that
harassment is frequent within a team, information.
cohesiveness and financial performance tend to
be lower. Sexual harassment is such a 8. Misuse of corporate resources. A corporate
widespread problem that most employers take resource is anything the company owns
steps to prevent it. including its name and reputation. Assume that a
woman named Jennifer Yang worked as a
5. Conflict of interest. Part of being ethical is financial consultant at Bank of America, Merrill
making business judgment only on the basis of Lynch. It would be unethical for her to establish
the merits in a situation. A conflict of interest a financial advisory service and put on her Web
site “Jennifer Yang, financial consultant, Bank 11. Poor cyberethics. Because the Internet creates
of America, Merrill Lynch.” Using corporate considerable potential for unethical behavior,
resources can fall into the gray area, such as it’s important for all employees to resist the
whether it’s acceptable for an employee to temptation of poor cyberethics. One example of
borrow a company’s notebook computer to questionable ethics would be to send an e-mail
prepare income taxes for a free in a personal with large attachments to everyone in your
business. company. If attachments are not work related
and many people send them, blocked servers
An ethical temptation, particularly among top- could impede legitimate company business. An
level executives, is to misuse corporate ethical breach of greater consequences would be
resources in an extravagant, greedy manner. The to steal personal identities from job resumes
temptation is greater for top executives because online A scam in this area involves contacting
they have more control over resources. the author of a resume claiming to be an
Examples of the greedy use of corporate employer. The scam artist then asks for
resources include using the corporate jet for additional personal information such as the
personal vacations for oneself, friends, and person’s social security number and bank
family members; paying for personal items with account number.
a company expense account; and paying
exorbitant consulting fees to friends and family
members. Misusing resources is an ethical
temptation; greed can be a cause of additional
ethical problems.