TITLE OF SERVICE/PROCESS

LICENSING OF PRIVATE SOCIAL WELFARE AND DEVELOPMENT AGENCIES (SWDAS)

AND AUXILIARY SOCIAL WORK AGENCY

I. OFFICE OR DIVISION
STANDARDS SECTION

II. SCHEDULE OF AVAILABILITY OF SERVICE

MONDAY - FRIDAY 8:00 AM-5:00 PM

III. WHO MAY AVAIL OF THE SERVICE

ALL PRIVATE SWDAS ALREADY OPERATIONAL IN MORE THAN ONE (1) REGION

WHAT ARE THE REQUIREMENTS WHERE TO SECURE

1. ONE (1) DULY ACCOMPLISHED AND • DSWD CENTRAL OFFICE - STANDARDS

NOTARIZED APPLICATION FORM BUREAU (SB)
IBP ROAD, CONSTITUTION HILLS,
BATASAN PAMBANSA COMPLEX,
QUEZON CITY
• ANY DSWD FIELD OFFICE - STANDARDS
SECTION (REGIONS I, II, III, IV-A, V, VI,
VII, VIII, IX, X, XI, XII, CAR, CARAGA,
MIMAROPA & NCR)
• https://www.dswd.gov.ph/downloads-2/
Annex 1. DSWD-RLA-F001 Application Form
for Registration
2. ONE (1) COPY OF THE FOLLOWING
BASIC DOCUMENTS:

a. MANUAL OF OPERATION • https://www.dswd.gov.ph/downloads-2/

CONTAINING THE SWDAS PROGRAM Annex 4. DSWD-RLA-F004 Manual of
AND ADMINISTRATIVE POLICIES, Operation
PROCEDURES AND STRATEGIES
TO ATTAIN ITS PURPOSE/S AMONG
OTHERS

b. PROFILE OF THE BOARD OF • https://www.dswd.gov.ph/downloads-2/

TRUSTEES Annex 21. DSWD-RLA-F021 Profile of
Governing Board

c. PROFILE OF EMPLOYEES AND • https://www.dswd.gov.ph/downloads-2/

VOLUNTEERS: AT LEAST ONE Annex 22. DSWD-RLA-F022 Profile of
(1) FULL TIME STAFF WHO WILL Employees
MANAGE ITS OPERATIONS

d. CERTIFIED TRUE COPY OF GENERAL • SECURITIES AND EXCHANGE

INFORMATION SHEET ISSUED COMMISSION (SEC) - COMPANY
BY SECURITIES AND EXCHANGE REGISTRATION AND MONITORING
COMMISSION (SEC) DEPARTMENT SECRETARIAT BUILDING,
PICC COMPLEX, ROXAS BOULEVARD,
PASAY CITY, 1307
• ANY SEC EXTENSION OFFICE (BAGUIO
CITY, TARLAC CITY, LEGAZPI CITY, CEBU
CITY, ILOILO CITY, CAGAYAN DE ORO
CITY, DAVAO CITY, ZAMBOANGA CITY)

e. CERTIFICATION OF NO • SECURITIES AND EXCHANGE

DEROGATORY INFORMATION ISSUED COMMISSION (SEC) - COMPANY
BY SEC (FOR THOSE OPERATING REGISTRATION AND MONITORING
MORE THAN SIX (6) MONTHS UPON DEPARTMENT SECRETARIAT BUILDING,
FILING OF THE APPLICATION PICC COMPLEX, ROXAS BOULEVARD,
PASAY CITY, 1307
• ANY SEC EXTENSION OFFICE (BAGUIO
CITY, TARLAC CITY, LEGAZPI CITY, CEBU
CITY, ILOILO CITY, CAGAYAN DE ORO
CITY, DAVAO CITY, ZAMBOANGA CITY)

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 WHAT ARE THE REQUIREMENTS WHERE TO SECURE

f. ABSNET MEMBERSHIP • https://www.dswd.gov.ph/downloads-2/

CERTIFICATION FROM THE Annex 23. DSWD-RLA-F023 ABSNET Active
REGIONAL ABSNET (RAB) Membership
PRESIDENT OR CHAIRPERSON OF
THE CLUSTER ABSNET (CAB) OR
THE AUTHORIZED ABSNET OFFICER
ATTESTING THE ACTIVE ABSNET
MEMBERSHIP OF THE APPLICANT
SWDA.
(NOT APPLICABLE FOR FIRST TIME
APPLICANTS)

g. DECLARATION OF COMMITMENT • https://www.dswd.gov.ph/downloads-2/

FROM THE APPLICANT OF AO 11 s2019 Annex A Declaration of
NO SUPPORT TO TOBACCO Commitment
IN COMPLIANCE WITH THE
PROVISIONS OF EO 26 SERIES
OF 2017(PROVIDING FOR THE
ESTABLISHMENT OF SMOKE-FREE
ENVIRONMENTS IN PUBLIC AND
ENCLOSED PLACES) AND RA 9211
(TOBACCO REGULATION ACT OF
2003)

h. DULY SIGNED WORK AND • https://www.dswd.gov.ph/downloads-2/

FINANCIAL PLAN FOR THE TWO (2) AO 11 s2019 Annex A Declaration of
SUCCEEDING YEARS Commitment

i. NOTARIZED CERTIFICATION FROM • BOARD RESOLUTION BY THE

THE BOARD OF TRUSTEES AND/OR ORGANIZATION
FUNDING AGENCY TO FINANCIALLY
SUPPORT THE ORGANIZATIONS TO
OPERATE FOR AT LEAST TWO (2)
YEARS

j. ANNUAL ACCOMPLISHMENT REPORT • https://www.dswd.gov.ph/downloads-2/

OF THE PREVIOUS YEAR Annex 6. DSWD-RLA-F006 Accomplishment
Report

k. AUDITED FINANCIAL REPORT OF • https://www.dswd.gov.ph/downloads-2/

THE PREVIOUS YEAR Annex 8. DSWD-RLA-F008 Audited
Financial Statement

l. PROFILE OF CLIENTS SERVED FOR • https://www.dswd.gov.ph/downloads-2/

THE PRECEDING AND CURRENT Annex 20. DSWD-RLA-F020 Profile of
YEAR Clients/Beneficiaries Served
3. ADDITIONAL REQUIREMENTS
A. BASIC DOCUMENTS
FOR THOSE OPERATING IN MORE
THAN ONE REGION
1. LIST OF MAIN AND SATELLITE/ • https://www.dswd.gov.ph/downloads-2/
BRANCH OFFICES WITH Annex 7. DSWD-RLA-F007 List of Main and
CONTACT DETAILS, IF ANY. Satellite Office

2. CERTIFIED TRUE COPY OF • PHOTOCOPY OF THE MEMORANDUM

THE NOTARIZED WRITTEN
AGREEMENT OF PARTNERSHIP
OR COOPERATION BETWEEN
THE AGENCY AND ITS PARTNER
AGENCY E.G. MOA, CONTRACT
OF PARTNERSHIP, AMONG
OTHERS
OF AGREEMENT/CONTRACT OF
PARTNERSHIP AND CERTIFIED BY THE
HEAD OF APPLICANT ORGANIZATION
• https://www.dswd.gov.ph/downloads-2/
Annex 22. DSWD-RLA-F022 Profile of
Employees

B. FOR APPLICANT SWA’S

IMPLEMENTING CHILD PLACEMENT
SERVICES
̺̺ CERTIFICATION FROM DSWD
OR PHOTOCOPY OF THE
CERTIFICATE OF TRAINING
ATTENDED BY THE HIRED RSW
RELATED TO CHILD PLACEMENT
SERVICE.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 WHAT ARE THE REQUIREMENTS WHERE TO SECURE

C. DOCUMENTS ESTABLISHING
CORPORATE EXISTENCE AND
REGULATORY COMPLIANCE
1. FOR THOSE OPERATING IN
MORE THAN ONE REGION
̺̺ VALIDATION REPORT FROM • https://www.dswd.gov.ph/downloads-2/
CONCERNED DSWD FIELD Annex 23. DSWD-RLA-F023 ABSNET
OFFICE OR CERTIFICATION Active Membership
FROM REGIONAL ABSNET/
CLUSTER OR LGUS
ATTESTING TO THE
EXISTENCE AND STATUS
OF OPERATION OF THE
ORGANIZATION IN THE
AREA/S OF JURISDICTION.

̺̺ THERE IS NO NEED TO GET

A VALIDATION REPORT/
CERTIFICATION OF
EXISTENCE FOR THE REGION
WHERE THE MAIN OFFICE OF
THE APPLICANT IS LOCATED.

2. FOR CENTER BASED

(RESIDENTIAL AND NON-
RESIDENTIAL BASED)COPY
OF THE VALID SAFETY
CERTIFICATES NAMELY:
̺̺ OCCUPANCY PERMIT (ONLY CITY/MUNICIPAL ENGINEERING
FOR NEW BUILDINGS) OFFICE OF LOCAL GOVERNMENT
OR ANNUAL BUILDING UNIT COVERING THE SWDAS AREA OF
INSPECTION/STRUCTURAL OPERATION OR PRIVATE ENGINEER
SAFETY CERTIFICATE (FOR
OLD BUILDINGS)

̺̺ FIRE SAFETY INSPECTION OFFICE OF THE BUREAU OF FIRE

CERTIFICATE PROTECTION IN THE CITY/MUNICIPAL
LOCAL GOVERNMENT UNIT COVERING
THE SWDAS AREA OF OPERATION

̺̺ WATER POTABILITY CITY/MUNICIPAL HEALTH OFFICE OF

CERTIFICATE OR SANITARY LOCAL GOVERNMENT UNIT COVERING
PERMIT THE SWDAS AREA OF OPERATION OR
PRIVATE SERVICE PROVIDER

3. FOR APPLICANT SERVING • NATIONAL COMMISSION OF INDIGENOUS

WITHIN THE ANCESTRAL PEOPLES (NCIP) REGIONAL OFFICE
DOMAINS OF INDIGENOUS WHERE THE NGO OPERATES
PEOPLES (IP) – PHOTOCOPY
OF NGO ACCREDITATION FROM
NCIP

4. FOR APPLICANT WITH PAST AND • DSWD CENTRAL OFFICE – FINANCIAL

CURRENT PARTNERSHIP WITH
THE DSWD THAT INVOLVED
TRANSFER OF FUNDS
CERTIFICATION FROM DSWD
OFFICE AND/OR OTHER
CONCERNED GOVERNMENT
AGENCIES THAT THE APPLICANT
IS FREE FROM ANY FINANCIAL
LIABILITY/OBLIGATION
AND MANAGEMENT SERVICE
IBP ROAD, CONSTITUTION HILLS,
BATASAN PAMBANSA COMPLEX,
QUEZON CITY
GOVERNMENT AGENCY WHERE
THE ORGANIZATION IMPLEMENTED
OR IMPLEMENTS PROJECTS AND
PROGRAMS.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

IV. HOW TO AVAIL OF THE SERVICE

CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON

STEPS PAID TIME RESPONSIBLE

A. ASSESSMENT PROCEDURES FOR WALK-IN APPLICANTS

1. SECURES PROVIDES CLIENT NONE *30 MINUTES SUPPORT
APPLICATION APPLICATION STAFF
FORM THRU FORM, AND (STANDARDS
THE DSWD CHECKLIST OF BUREAU-
WEBSITE/ REQUIREMENTS. CENTRAL
FIELD OFFICE/
OFFICE/ STANDARDS
STANDARDS SECTION- FIELD
BUREAU OFFICE)
2. SUBMITS/ 2.1 DETERMINES NONE *30 MINUTES SUPPORT
FILES WHETHER THE STAFF IN
APPLICATION SUBMITTED CHARGE OF
AND DOCUMENTS ARE ALL INCOMING
SUPPORTING COMPLETE. DOCUMENTS
DOCUMENTS (STANDARDS
BUREAU-
FOR APPLICANT 2.1.1 IF COMPLETE,
CENTRAL
ORGANIZATION RECEIVES THE
OFFICE/
WITH DOCUMENTARY
STANDARDS
COMPLETE REQUIREMENTS
SECTION- FIELD
REQUIRE- AND SHALL
OFFICE)
MENTS, PROVIDE THE
SHALL HAVE APPLICANT
ACKNOWLEDG- SWDA WITH AN
MENT RECEIPT APPLICATION
OF THE REFERENCE
SUBMITTED NUMBER FOR EASY
REQUIRE- TRACKING AND
MENTS. REFERENCE.

FOR 2.1.2 PROVIDES

INCOMPLETE THE ORGANIZATION
REQUIRE- AN ACKNOWLEDG-
MENTS, THE MENT RECEIPTS
APPLICANT AND LOGS THE
ORGANIZATION RECEIPT OF
SHALL APPLICATION
SIGN THE DOCUMENTS INTO
ACKNOWLEDG- THE DOCUMENT
MENT OF THE TRACKING
RETURNED SYSTEM (DTS)
DOCUMENTS FOR STANDARDS
AND THE BUREAU.
CHECKLIST OF
2.2 IF
THE LACKING
INCOMPLETE,
REQUIRE-
RETURNS ALL
MENTS.
DOCUMENTS
SUBMITTED
ACCOMPANIED BY
A CHECKLIST OF
REQUIREMENTS
FOR APPLICANT
ORGANIZATION’S
COMPLIANCE.
3. SETTLES THE IF FOUND BOTH PHP *15 MINUTES SUPPORT
REQUIRED COMPLETE AND 1,000.00 STAFF IN
PROCESSING COMPLIANT, CHARGE OF
FEE. NOTIFIES THE ALL INCOMING
APPLICANT DOCUMENTS
ORGANIZATION (STANDARDS
THAT THEY HAVE BUREAU-
TO SETTLE THEIR CENTRAL
PROCESSING FEE. OFFICE/
STANDARDS
THE SUPPORT
SECTION- FIELD
STAFF ASSIGNED
OFFICE)
ON THE ISSUANCE
OF BILLING
STATEMENT
SHALL PREPARE
AND INSTRUCT
THE APPLICANT
TO PROCEED TO
THE FINANCIAL
MANAGEMENT
SERVICE (DSWD
CASHIER, 2ND
FLOOR, MATAPAT
BUILDING).

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

4. PROVIDES ACKNOWLEDGES NONE 15 MINUTES SUPPORT

THE DSWD THE COPY OF STAFF
STANDARDS THE OFFICIAL (STANDARDS
BUREAU THE RECEIPT FROM BUREAU-
PHOTOCOPY THE APPLICANT CENTRAL
OF THE ORGANIZATION. OFFICE/
OFFICIAL STANDARDS
RECEIPT SECTION- FIELD
(OR). OFFICE)
5. ACCOMPLI- PROVIDES THE NONE 5 MINUTES SUPPORT
SHES AND APPLICANT STAFF
DROPS THE ORGANIZATION (STANDARDS
CUSTOMER’S THE CUSTOMER’S BUREAU-
FEEDBACK FEEDBACK FORM CENTRAL
FORM ON THE OFFICE/
DROPBOX STANDARDS
SECTION- FIELD
OFFICE)
6. AWAITS THE 6.1 REVIEWS NONE 2 WORKING TECHNICAL
RESULT THE SUBMITTED DAY STAFF
OF THE DOCUMENTS AS TO (STANDARDS
DOCUMENTS COMPLETENESS BUREAU-
REVIEW AND AND COMPLIANCE, CENTRAL
NOTICE OF BOTH IN FORM OFFICE/
VALIDATION AND SUBSTANCE. STANDARDS
ASSESS- THE SUBMITTED SECTION- FIELD
MENT. COMPLETE OFFICE)
DOCUMENTS
MUST SATISFY
THE FOLLOWING
CRITERIA:
I. APPLICANT
MUST BE
ENGAGED MAINLY
OR GENERALLY
IN SOCIAL
WELFARE AND
DEVELOPMENT
ACTIVITIES.
II. APPLICANT
HAS EMPLOYED
A SUFFICIENT
NUMBER OF
DULY QUALIFIED
STAFF AND/OR
REGISTERED
SOCIAL WORKERS
TO SUPERVISE
AND TAKE
CHARGE OF
ITS SOCIAL
WELFARE AND
DEVELOPMENT
ACTIVITIES AND/
OR SOCIAL WORK
INTERVENTIONS
IN ACCORDANCE
WITH THE SET
STANDARDS.
III. APPLICANT
MUST SUBMIT A
DULY CERTIFIED
FINANCIAL
STATEMENT
THAT AT LEAST
SEVENTY
PERCENT (70%)
OF ITS FUNDS
ARE DISBURSED
FOR DIRECT
SOCIAL WORK
SERVICES WHILE
THIRTY PERCENT
(30%) OF THE
FUNDS ARE
DISBURSED FOR
ADMINISTRATIVE
SERVICES.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

IV. THE SWDA

MUST HAVE
A FINANCIAL
CAPACITY TO
OPERATE FOR AT
LEAST TWO (2)
YEARS.
V. APPLICANT
KEEPS RECORD
OF ALL SOCIAL
DEVELOPMENT
AND/OR WELFARE
ACTIVITIES IT
IMPLEMENTS.
NOTE: CRITERIA
III AND V ARE
ONLY APPLICABLE
FOR THOSE
SWDAS THAT
ARE ALREADY IN
OPERATION PRIOR
TO APPLICATION
FOR LICENSE TO
OPERATE.

6.2 IF COMPLETE
AND COMPLIANT,
AN ACKNOWLEDG-
MENT LETTER AND
NOTIFICATION ON
THE PROPOSED
SCHEDULE ON
THE CONDUCT
OF VALIDATION
VISIT SHALL BE
PREPARED.

6.3 IF FOUND
INCOMPLETE OR
NON-COMPLIANT
TO THE CRITERIA,
THE AKNOWLEDG-
MENT LETTER
PREPARED SHALL
CONTAIN THE
CRITERIA THAT
NEED TO BE
SATISFIED. THIS
WILL BE SENT TO
THE APPLICANT
SWDA TOGETHER
WITH ALL THE
APPLICATION
DOCUMENTS
SUBMITTED.
7. WAITS REVIEWS AND NONE 2 WORKING TECHNICAL
ON THE APPROVES THE DAYS STAFF/
RESULT OF ACKNOWLEDG- SECTION
ASSESSMENT MENT LETTER HEAD/ DIVISION
WITH THE INCLUDING ITS CHIEF/ BUREAU
SUBMITTED ATTACHMENTS. DIRECTOR
DOCUMENTS.
8. CONFIRMS FOR THOSE WITH NONE 30 MINUTES TECHNICAL
THE REQUIREMENTS STAFF
AVAILABILITY THAT ARE (STANDARDS
ON THE COMPLETE AND BUREAU-
PROPOSED COMPLIANT, CENTRAL
VALIDATION CONFIRMATION OF OFFICE/
VISIT VALIDATION VISIT. STANDARDS
SECTION- FIELD
OFFICE)
9. ASSISTS THE CONDUCTS NONE 1 WORKING TECHNICAL
ASSESSOR VALIDATION VISIT DAY PER STAFF
DURING THE AGREED (STANDARDS
CONDUCT OF SCHEDULE BUREAU-
VALIDATION CENTRAL
ASSESS- OFFICE/
MENT. STANDARDS
SECTION- FIELD
OFFICE)

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

10. ACCOM- PROVIDES THE NONE 5 MINUTES TECHNICAL

PLISHES AND APPLICANT STAFF
PLACES THE ORGANIZATION (STANDARDS
CUSTOMER’S THE CUSTOMER’S BUREAU-
FEEDBACK FEEDBACK FORM CENTRAL
FORM ON OFFICE/
A SEALED STANDARDS
ENVELOPE. SECTION- FIELD
OFFICE)
11. WAITS 11.1 PREPARES NONE 3 WORKING TECHNICAL
FOR THE CONFIRMATION DAYS STAFF
RESULT OF REPORT (STANDARDS
VALIDATION BUREAU-
11.2.1 IF
VISIT. CENTRAL
FAVORABLE, THE
OFFICE/
TECHNICAL STAFF
STANDARDS
SHALL DRAFT
SECTION- FIELD
CONFIRMATION
OFFICE)
REPORT AND
DRAFT THE
CERTIFICATE
OF LICENSE TO
OPERATE.
11.2.2 IF NOT
FAVORABLE, THE
TECHNICAL STAFF
SHALL DETAIL
THE ASSESSORS
FINDINGS AND
THE AGREED
COMPLIANCE DATE
OF THE ACTION
PLAN.
11.3.1 IF NONE FAVORABLE; SECTION
FAVORABLE, 8 WORKING HEAD/DIVISION
REVIEWS AND DAYS CHIEF/BUREAU
APPROVES THE DIRECTOR
CONFIRMATION UNFAVORA- (STANDARDS
REPORT AND BLE; BUREAU-
THE DRAFT 7 WORKING CENTRAL
CERTIFICATE DAYS OFFICE)
OF LICENSE TO
OPERATE.
11.3.2 IF
UNFAVORABLE,
REVIEWS AND
APPROVES THE
CONFIRMATION
REPORT.
11.4.1 IF NONE FAVORABLE; UNDERSECRE-
FAVORABLE, FOR 3 WORKING TARY
APPROVAL AND DAYS SUPERVISING
SIGNING OF THE THE
CERTIFICATE UNFAVORA- STANDARDS
OF LICENSE TO BLE; BUREAU
OPERATE. 2 WORKING (STANDARDS
DAYS BUREAU-
11.4.2 IF
CENTRAL
UNFAVORABLE,
OFFICE)
THE SUPPORT
STAFF SHALL
REGIONAL
SEND THE
DIRECTOR
CONFIRMATION
(STANDARDS
REPORT TO THE
SECTION- FIELD
SWDA THROUGH
OFFICE)
EMAIL AND VIA
COURIER.
SUPPORT
STAFF
(STANDARDS
BUREAU-
CENTRAL
OFFICE/
STANDARDS
SECTION- FIELD
OFFICE)

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

12. WAITS FOR SENDS THE NONE 1 WORKING SUPPORT

THE RELEASE CONFIRMATION DAY STAFF
OF THE REPORT AND (DEPENDING (STANDARDS
CERTIFICATE NOTIFIES THE ON THE BUREAU-
OF LICENSE AVAILABILITY OF CHOICE CENTRAL
TO OPERATE. THE CERTIFICATE OF THE OFFICE/
OF LICENSE APPLICANT) STANDARDS
TO OPERATE SECTION- FIELD
FOR RELEASE OFFICE)
THROUGH VARIOUS
MEANS PER
PREFERENCE
INDICATED IN
THE APPLICATION
FORM. (DIRECT
PICK-UP OR
COURIER)
NOTE: THE DSWD WILL IMPLEMENT 4:00PM CUT-OFF ON THE SUBMITTED COMPLETE
DOCUMENTS WHICH INCLUDES THE PAYMENT OF PROCESSING FEES. APPLICATIONS
RECEIVED AFTER 4:00PM SHALL BE CONSIDERED AS A NEXT WORKING DAY
TRANSACTION.
B. PROCESSING PROCEDURES OF APPLICATIONS SUBMITTED AT STANDARDS
BUREAU THROUGH MAIL/COURIER:
1. SENDS THE LOGS RECEIPT NONE *15 MINUTES SUPPORT
APPLICATION INTO THE STAFF IN
FORM DOCUMENT CHARGE OF
TOGETHER TRACKING INCOMING
WITH THE SYSTEM (DTS) DOCUMENTS
PRESCRIBED FOR STANDARDS (STANDARDS
DOCUMEN- BUREAU. THIS BUREAU-
TARY SHALL BE ROUTE CENTRAL
REQUIRE- TO THE ASSIGNED OFFICE/
MENTS FOR TECHNICAL STAFF. STANDARDS
LICENSING SECTION- FIELD
OF ALREADY OFFICE)
OPERATIO-
NAL
THROUGH
MAIL OR
COURIER TO:
STANDARDS
BUREAU
DSWD
CENTRAL
OFFICE,
IBP ROAD,
BATASAN
PAMBANSA
COMPLEX,
CONSTITUT-
ION HILLS,
QUEZON CITY
2. WAITS FOR 2.1 REVIEWS NONE 2 WORKING TECHNICAL
THE RESULT THE SUBMITTED DAYS STAFF
OF ASSESS- DOCUMENTS AS TO (STANDARDS
MENT. COMPLETENESS BUREAU-
AND COMPLIANCE, CENTRAL
BOTH IN FORM OFFICE/
AND SUBSTANCE. STANDARDS
THE SUBMITTED SECTION- FIELD
COMPLETE OFFICE)
DOCUMENTS
MUST SATISFY
THE FOLLOWING
CRITERIA:
I. APPLICANT
MUST BE
ENGAGED MAINLY
OR GENERALLY
IN SOCIAL
WELFARE AND
DEVELOPMENT
ACTIVITIES.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

II. APPLICANT
HAS EMPLOYED
A SUFFICIENT
NUMBER OF
DULY QUALIFIED
STAFF AND/OR
REGISTERED
SOCIAL WORKERS
TO SUPERVISE
AND TAKE
CHARGE OF
ITS SOCIAL
WELFARE AND
DEVELOPMENT
ACTIVITIES AND/
OR SOCIAL WORK
INTERVENTIONS
IN ACCORDANCE
WITH THE SET
STANDARDS.
III. APPLICANT
MUST SUBMIT A
DULY CERTIFIED
FINANCIAL
STATEMENT
THAT AT LEAST
SEVENTY
PERCENT (70%)
OF ITS FUNDS
ARE DISBURSED
FOR DIRECT
SOCIAL WORK
SERVICES WHILE
THIRTY PERCENT
(30%) OF THE
FUNDS ARE
DISBURSED FOR
ADMINISTRATIVE
SERVICES.
IV. THE SWDA
MUST HAVE
A FINANCIAL
CAPACITY TO
OPERATE FOR AT
LEAST TWO (2)
YEARS.
NOTE: CRITERIA
III AND V ARE
ONLY APPLICABLE
FOR THOSE
SWDAS THAT
ARE ALREADY IN
OPERATION PRIOR
TO APPLICATION
FOR LICENSE TO
OPERATE.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

1.2 IF COMPLETE
AND COMPLIANT,
AN ACKNOWLEDG-
MENT LETTER AND
NOTIFICATION ON
THE PROPOSED
SCHEDULE ON
THE CONDUCT
OF VALIDATION
VISIT SHALL BE
PREPARED.
1.3 IF FOUND
INCOMPLETE OR
NON-COMPLIANT,
THE ACKNOWLEDG-
MENT LETTER
PREPARED SHALL
CONTAIN THE
CHECKLIST OF
REQUIREMENTS
TO BE SECURED
AND COMPLIED.
THIS WILL BE SENT
TO THE APPLICANT
SWDA TOGETHER
WITH ALL THE
APPLICATION
DOCUMENTS
SUBMITTED.
3. SETTLES THE 3.1 IF FOUND PHP *15 MINUTES TECHNICAL
REQUIRED BOTH COMPLETE 1,000.00 STAFF AND
PROCESSING AND COMPLIANT, SUPPORT
FEE. NOTIFIES THE STAFF
APPLICANT (STANDARDS
FOR THOSE ORGANIZATION BUREAU-
OPERATING IN THAT THEY HAVE CENTRAL
MORE THAN TO SETTLE THEIR OFFICE/
ONE REGION, PROCESSING FEE. STANDARDS
THE APPLICANT SECTION- FIELD
ORGANIZATION 3.1.1 INFORMS OFFICE)
MAY SETTLES THE APPLICANT
ITS PAYMENT ORGANIZATION
EITHER AT THAT THE
DSWD CENTRAL PROCESSING OF
OFFICE OR THE APPLICATION
AT THE DSWD SHALL START
FIELD OFFICE ONCE THEY
WHERE THEIR HAVE PAID THE
MAIN OFFICE REQUIRED FEES
IS LOCATED AND PROVIDED
ACCORDING THE STANDARDS
TO ORGANIZAT- BUREAU THE
ION’S COPY OF THE
PREFERENCE. OFFICIAL RECEIPT.
FIELD OFFICE:
THE SUPPORT
STAFF SHALL
PREPARE BILLING
STATEMENT
AND INSTRUCTS
APPLICANT TO
PROCEED TO FIELD
OFFICE CASHIER
SECTION.
STANDARDS
BUREAU: THE
SUPPORT
STAFF SHALL
PREPARE BILLING
STATEMENT
AND INSTRUCTS
APPLICANT TO
PROCEED TO
THE FINANCIAL
MANAGEMENT
SERVICE (DSWD
CASHIER, 2ND
FLOOR, MATAPAT
BUILDING).

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

NOTE: THE
PROCESSES
SHALL ONLY TAKE
PLACE ONCE
THE APPLICANT
ORGANIZATION
SETTLE ITS
PAYMENT.
4. PROVIDES 4.1 ACKNOWLED- NONE *15 MINUTES SUPPORT
THE DSWD GES THE COPY OF STAFF IN
STANDARDS OFFICIAL RECEIPT CHARGE OF
BUREAU THE FROM THE SWDA. INCOMING
COPY OF DOCUMENTS
THE OFFICIAL 4.2 FOR THE COPY (STANDARDS
RECEIPT (OR) OF OR SENT BUREAU-
THROUGH THROUGH EMAIL: CENTRAL
THE THE SUPPORT OFFICE/
FOLLOWING: STAFF MANAGING STANDARDS
A. SCANNED THE OFFICIAL SECTION- FIELD
COPY EMAIL OF THE OFFICE)
OF THE STANDARDS
OFFICIAL BUREAU SHALL
RECEIPT ACKNOWLEDGED
srb@dswd. THE RECEIPT OF
gov.ph THE OFFICIAL
WITH THE RECEIPT PROVIDE
SUBJECT: THE COPY TO
Name of the THE ASSIGNED
organization_ TECHNICAL STAFF.
Copy of
OR for
Registration.
B. HAND-
CARRY THE
PHOTOCOPY
OF OFFICIAL
RECEIPT TO
STANDARDS
BUREAU
C. COURIER
THE
PHOTOCOPY
OF OFFICIAL
RECEIPT TO
STANDARDS
BUREAU.
5. ACCOMPLI- PROVIDE THE NONE *5 MINUTES SUPPORT
SHES AND APPLICANT STAFF
DROPS THE ORGANIZATION (STANDARDS
CUSTOMER’S THE CUSTOMER’S BUREAU-
FEEDBACK FEEDBACK FORM CENTRAL
FORM ON THE OFFICE/
DROPBOX. STANDARDS
SECTION- FIELD
OFFICE)
6. AWAITS THE REVIEWS AND NONE 3 WORKING SECTION
RESULT APPROVES THE DAYS HEAD/DIVISION
OF THE ACKNOWLEDG- CHIEF/BUREAU
DOCUMENTS MENT LETTER DIRECTOR
REVIEW AND INCLUDING ITS (STANDARDS
NOTICE OF ATTACHMENTS. BUREAU-
VALIDATION CENTRAL
ASSESS- FOR THOSE WITH OFFICE)
MENT. REQUIREMENTS
THAT ARE SECTION
COMPLETE AND HEAD/DIVISION
COMPLIANT, CHIEF/
CONFIRMATION OF REGIONAL
VALIDATION VISIT. DIRECTOR
(STANDARDS
SECTION- FIELD
OFFICE)

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

7. CONFIRMS FOR THOSE WITH NONE 1 WORKING TECHNICAL

THE REQUIREMENTS DAY STAFF
AVAILABILITY THAT ARE (STANDARDS
ON THE COMPLETE AND BUREAU-
PROPOSED COMPLIANT, CENTRAL
VALIDATION CONFIRMATION OF OFFICE/
VISIT VALIDATION VISIT. STANDARDS
SECTION- FIELD
OFFICE)
8. ASSISTS THE CONDUCTS NONE 1 WORKING TECHNICAL
ASSESSOR VALIDATION VISIT DAY PER STAFF
DURING THE AGREED (STANDARDS
CONDUCT OF SCHEDULE BUREAU-
VALIDATION CENTRAL
ASSESS- OFFICE/
MENT. STANDARDS
SECTION- FIELD
OFFICE)
9. ACCOMPLI- PROVIDES THE NONE *5 MINUTES TECHNICAL
SHES AND APPLICANT STAFF
PLACES THE ORGANIZATION (STANDARDS
CUSTOMER’S THE CUSTOMER’S BUREAU-
FEEDBACK FEEDBACK FORM CENTRAL
FORM ON OFFICE/
A SEALED STANDARDS
ENVELOPE. SECTION- FIELD
OFFICE)
10. WAITS FOR 10.1.1 PREPARES NONE 3 WORKING TECHNICAL
THE RESULT THE CONFIRMA- DAYS STAFF
OF THE TION REPORT (STANDARDS
VALIDATION BUREAU-
10.1.2 IF
VISIT. CENTRAL
FAVORABLE, THE
OFFICE/
TECHNICAL STAFF
STANDARDS
SHALL DRAFT
SECTION- FIELD
CONFIRMATION
OFFICE)
REPORT
AND DRAFT
CERTIFICATE
OF LICENSE TO
OPERATE.
10.1.3 IF NOT
FAVORABLE, THE
TECHNICAL STAFF
SHALL DETAIL
THE ASSESSORS
FINDINGS AND
THE AGREED
COMPLIANCE DATE
OF THE ACTION
PLAN.
10.2.1 IF NONE FAVORABLE; SECTION
FAVORABLE, 7 WORKING HEAD/DIVISION
REVIEWS AND DAYS CHIEF/BUREAU
APPROVES THE DIRECTOR
CONFIRMATION (STANDARDS
REPORT AND BUREAU-
THE DRAFT CENTRAL
CERTIFICATE OFFICE)
OF LICENSE TO
OPERATE.
10.2.2 IF UNFAVORA- SECTION HEAD/
UNFAVORABLE, BLE; DIVISION CHIEF
REVIEWS AND 7 WORKING (STANDARDS
APPROVES THE DAYS SECTION- FIELD
CONFIRMATION OFFICE)
REPORT.

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

 CLIENTS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE

10.3.1 IF NONE FAVORABLE; UNDER-

FAVORABLE, 2 WORKING SECRETARY
APPROVAL AND DAYS SUPERVISING
SIGNING OF THE THE
CERTIFICATE STANDARDS
OF LICENSE TO BUREAU
OPERATE. (STANDARDS
BUREAU-
CENTRAL
OFFICE)

10.3.2 IF UNFAVORA- REGIONAL

UNFAVORABLE, BLE; DIRECTOR
THE SUPPORT 1 WORKING (STANDARDS
STAFF SHALL DAY SECTION- FIELD
SEND THE OFFICE)
CONFIRMATION
REPORT TO THE SUPPORT
SWDA THROUGH STAFF
EMAIL AND VIA (STANDARDS
COURIER. BUREAU-
CENTRAL
OFFICE/
STANDARDS
SECTION- FIELD
OFFICE)

11. WAITS SENDS THE NONE 1 WORKING SUPPORT

FOR THE CONFIRMATION DAY STAFF
RELEASE REPORT AND (DEPENDING (STANDARDS
OF THE NOTIFIES THE ON THE BUREAU-
CERTIFICATE AVAILABILITY OF CHOICE CENTRAL
OF THE CERTIFICATE OF THE OFFICE/
LICENSE TO OF LICENSE APPLICANT) STANDARDS
OPERATE. TO OPERATE SECTION- FIELD
FOR RELEASE OFFICE)
THROUGH VARIOUS
MEANS PER
PREFERENCE
INDICATED IN
THE APPLICATION
FORM. (DIRECT
PICK-UP OR
COURIER)
NOTE: THE DSWD WILL IMPLEMENT 4:00PM CUT-OFF ON THE SUBMITTED COMPLETE
DOCUMENTS WHICH INCLUDES THE PAYMENT OF PROCESSING FEES. APPLICATIONS
RECEIVED AFTER 4:00PM SHALL BE CONSIDERED AS A NEXT WORKING DAY
TRANSACTION.
*THE NUMBER OF MINUTES SHALL BE INCLUDED ON THE TOTAL WORKING DAYS

V. PROCESSING TIME
A. FOR WALK-IN APPLICANTS
COMPLETE AND COMPLIANT : 20 WORKING DAYS
FOR INCOMPLETE SUBMISSION: : 17 WORKING DAYS

B. FOR APPLICATIONS SUBMITTED AT STANDARDS BUREAU

THROUGH MAIL/COURIER
COMPLETE AND COMPLIANT : 20 WORKING DAYS
FOR INCOMPLETE SUBMISSION: : 17 WORKING DAYS

#DSWDMayMalasakit www.dswd.gov.ph dswdserves

VI. FEEDBACK AND COMPLAINTS MECHANISM
HOW TO FILL OUT THE CUSTOMER’S FEEDBACK FORM AND PUT IN THE DROP
SEND BOX.
FEEDBACK

HOW SECTION HEAD, ASSISTED AND WITNESSED BY AN ADMINISTRATIVE

FEEDBACK STAFF, OPENS THE DROP BOX.
ARE COMMENTS AND / OR COMPLAINTS ARE TO BE NOTED IN A SEPARATE
PROCESSED SHEET (HARD COPY AND SOFT COPY).
THE COMMENTS AND / OR COMPLAINTS SHALL BE DISCUSSED BY
THE SECTION HEAD WITH THE CONCERNED STAFF FOR FEEDBACK
AND APPROPRIATE ACTION.
SUBSEQUENT MONITORING FOR ACTION TAKEN SHALL BE DONE
FOR UPDATE PURPOSES.

HOW TO FILE FOR WRITTEN COMPLAINTS, ONE CAN FILL-OUT THE COMPLAINT
A COMPLAINT FORM FOUND AT THE PUBLIC ASSISTANCE DESK AND PUT IT INSIDE
THE PROVIDED SUGGESTION BOX. ONE CAN ALSO PERSONALLY
SEND A LETTER OF COMPLAINT (HARD COPY VIA COURIER AND / OR
SOFT COPY VIA EMAIL) ADDRESSED TO THE DIVISION CHIEF OR TO
THE REGIONAL DIRECTOR.

HOW FOR COMPLAINTS THROUGH THE PUBLIC ASSISTANCE DESK (PACD)

COMPLAINTS AND HARD COPY VIA COURIER, THESE SHALL BE ACCESSED BY THE
ARE SECTION HEAD, ASSISTED, WITNESSED, AND DOCUMENTED BY AN
PROCESSED ADMINISTRATIVE ASSISTANT.
FOR COMPLAINTS THROUGH EMAIL, THE ADMINISTRATIVE ASSISTANT
SHALL INFORM THE SECTION HEAD ABOUT IT.
THE COMMENTS AND / OR COMPLAINTS SHALL BE DISCUSSED BY
THE SECTION HEAD WITH THE CONCERNED STAFF FOR FEEDBACK
AND APPROPRIATE ACTION.
SUBSEQUENT MONITORING FOR ACTION TAKEN SHALL BE DONE FOR
UPDATE PURPOSES.

CONTACT standards.fo7@dswd.gov.ph
INFORMATION

#DSWDMayMalasakit www.dswd.gov.ph dswdserves