Professional Documents
Culture Documents
Percentages
Segment A
Very Satisfied
Segment B
Neutral
"We recently bought a couple of large
packages from you. The products meet our
basic requirements, but I would have
expected more time from your sales reps.
Our basic questions were answered, but for
future orders, I would hope to get more
insight into market trends from your staff."
Segment C
Dissatisfied
Segment D
Very Satisfied
Small Customers
Very Satisfied
Percentages
Y2, Q1 Y2, Q2
$462,175 $471,724
$119,474 $105,110
$141,318 $158,350
$435,022 $447,964
$173,963 $135,392