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Jackson Rogers
September 5, 2022
| 4 minute read
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Hi There,
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September is one of my favourite times of the year, tending to the lawn + vegie
patch, starting to think about going for a swim, and of course – recommending to
all my clients that it’s a great time for Fieldglass spring cleaning and reviewing
your messaging.
https://blogs.sap.com/2022/09/05/fieldglass-features-6-review-your-messaging/ 1/5
9/6/22, 3:07 PM Fieldglass Features: #6 – Review your messaging | SAP Blogs
What does it do: Reviewing your messaging includes reviewing 3 aspects from
the admin menu
Messaging – All the different messages (~700+) that are available to generate
notifications for various actions that take place. This is where the configuration
takes place – customisation of content, if the message is turned on/off, who
receives it, who else is notified, should it be escalated if no action taken?
System variables – you want to make sure that the business has the right content
in a message, but not too much info so that the user has to trawl through all the
info to find what they need. Does a TS approver really need 23 fields or pieces of
information in an approval email? Or on the other hand is important information
not currently displayed – such as WO spend remaining on a TS approval?
Messaging – are the right people being notified at the right time when progress
has occurred, stalled or when action is required? Is an SOW reviewer being
notified when a supplier accepts an SOW
https://blogs.sap.com/2022/09/05/fieldglass-features-6-review-your-messaging/ 2/5
9/6/22, 3:07 PM Fieldglass Features: #6 – Review your messaging | SAP Blogs
Other considerations
Effort to implement –easy, just needs some effort from the PMO directed to
review
Benefits to business – more efficient cycle times, better user experience, PMO
able to focus on value add activities
https://blogs.sap.com/2022/09/05/fieldglass-features-6-review-your-messaging/ 3/5
9/6/22, 3:07 PM Fieldglass Features: #6 – Review your messaging | SAP Blogs
Configuration:
Full details around messaging module can be found once you have logged into
SAP help and searching the administration fundamentals guide for “messaging”
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https://blogs.sap.com/2022/09/05/fieldglass-features-6-review-your-messaging/ 4/5
9/6/22, 3:07 PM Fieldglass Features: #6 – Review your messaging | SAP Blogs
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Related Questions
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