Self-Study Guide #3

English for Conversation Tourism 11th Grade

I Part Administrative information

School Name: CTP Platanares

Teacher’s name: Eunice Porras Cerdas
Subject English for Conversation Tourism
Level 11th
Schedule Distance learning: Institution:
Scenario 1( ) 2(X) 3( ) 4( )
Unit Unit 1: Front Desk
Target content 1. Booking/Buying tickets (for a trip, for a show)
Established period From March 22 to April 9

II Part Pedagogical planning

Physical space, materials or resources that I Suggested space:

will need  Work in a silent well-lit comfortable place.
Suggested materials:
 Self- study guide #3 for 11th Grade
 Notebook, pencil, pen, eraser, highlighters, etc.
 Computer/cellphone & Internet access if possible
 Headphones
If not internet access, printed material will be provided by the
administration of the school.
General instructions  Read the specific instructions carefully before doing each
task.
 Write neatly and legibly.
Linguistic Achievements Listening: Comprehending language spoken at normal speed
with some interference.
Reading: Understanding specific information in authentic
documents.
Writing: Producing documents.

Task Outline for the implementation of pedagogical mediation using Blended

Learning

Pre-Task: (Connection-Clarification) Home ( ) Institution ( X )

Evidences (X ) Knowledge ( ) Performance ( ) Product

1. Practice the dialogues and watch the videos. Study the vocabulary and phrases.
VIDEO: 1 Buying tickets at cinema
VIDEO: 2 At the train station

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 At the box office (ticket office)
Clerk: Hi. How can I help you? 
Me: Oh, hi. I'd like to buy two tickets for the “Harry Potter and the half blood prince”.
Clerk: O.K. What time do you want to see?
Me: 8:30
Clerk: Sorry, all tickets are sold out.
Me: What about other time?
Clerk: Let me check. Um...We have four seats available at 5:30 and 7:00. 
Me: Then, can I have two tickets at 7:00?
Clerk: Sure. No problem. Are you a student or an adult?
Me: A student.
Clekr: Can I have your student I.D., please?
Me: O.K. Sure. Here it is.
Clerk: That would be $15 dollars.
Me: Here you are.
Clerk: Your tickets, please. You have seats 33, 34; row 7. Enjoy the film!

Buying a train ticket

Costumer: Hello, I would like a ticket to New York please.

Clerk: Are you traveling alone?
Costumer: Yes, only 1 ticket please. *No, I would like … tickets please.
Clerk: What time do you want to leave?
Costumer: I want to be in New York before 10 P.M.
Clerk: Then you better take the 11:30 train. It arrives at 21:15.
Costumer: Ok, I will take that train.
Clerk: Would you like first class or second class?
Costumer: Second class please.
Clerk: Ok, that will be 12 dollars.
Costumer: Here you are.
Clerk: Here is your change and ticket.
Costumer: Thanks, which platform does the train leave from?
Clerk: Platform 2
Costumer: Thank you.
Clerk: Goodbye.

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Task rehearsal: (Clarification-Collaboration) Home ( X ) Institution ( X )
Evidences ( ) Knowledge ( X ) Performance ( ) Product

1. Read the dialogue and complete the chart below.

A: Welcome to Scotiabank Theatre Vancouver. How may I help you?

B: Can I get a one ticket to Inception, please?
A: I’m afraid the 7:10 showing is sold out.
B: Oh, okay, do you have a later showing?
A: We do, but not until 10:40. Is that too late?
B: Hmm, I’m not sure. What do you recommend?
A: Well, The Expendables is showing at 7:50. It has a rating of 7 out of 10 on our website.
B: I think I’ll go with Inception then. I really want to see this movie so I don’t mind waiting
A: Sure, we have seating available in the front or middle sections.
B: Something in the middle please, I don’t like straining my neck. Also, can it be close to the
isle?
A: No problem. Your total is $12.50.
B: Here you are.
A: Great, here is/are your ticket(s). Enjoy the movie!
B: Thank-you.

Movie Showing time # of tickets Seating Price

2. Watch the video and answer the questions.

VIDEO: 3 How to buy tickets at the cinema

1. What time of the day is it? ___________________________________________

2. What movie does the woman want to see? _________________________________

3. What is the problem with the 7:30 pm screening? ___________________________

4. What screening time is available? _______________________________________

5. What seats location does the woman choose? ______________________________

6. How much are the tickets? ___________________________________________

7. How does she pay? __________________________________________________

3. Practice the following conversation. Then answer the questions.

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 Buying a Ticket

1. Does Kyriakos want to see a matinee or an evening performance?

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______________________________________________________________

2. How many tickets does he need?

______________________________________________________________

3. Where does he prefer to sit?

______________________________________________________________

4. Why does he prefer the seats he chooses?

______________________________________________________________

5. How does he purchase the tickets?

______________________________________________________________

6. Where will he pick up his tickets?

______________________________________________________________

7. How soon before the play should he arrive? Why?

______________________________________________________________

8. What information does he need to provide in order to be handed his ticket?

______________________________________________________________

4. Unscramble the following conversations At the Cinema. Write the numbers on the
blanks.

On the phone

_____ Hello, I'm calling to see what time Toy Story 4 is showing tonight.
_____ OK great, thanks for your help.
_____ It's on at 6.45 and 9 o'clock.
_____ Hello "New York Cinemas."

At the ticket office

_____ Would you prefer to sit at the front, middle or the back?
_____ Hi, I'd like two tickets for Toy Story 4 please.
_____ Thank you very much.
_____ The back please. Oh, and do you offer a student discount?
_____ Yes, here are our student cards.
_____ Thanks, here are your tickets, you need to go to screen five.
_____ OK, that´ll be $18 please.
_____ Yes we do. Are you both students?
_____ Here you are.

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5. Choose the correct question for the answer given. What did the person ask to get this
answer?

TRAIN TICKETS

1. ANSWER: It's the standard charge for the seat reservation.

a. Why did you charge me €5 more?
b. Did you give me back my change?
c. Do I have to change trains?

2. ANSWER: No, only regular seats.

a. How much is the ticket?
b. Do this train have sleeper seats?
c. Do I have to change trains?

3. ANSWER: Yes, it's 10% cheaper if you have you International Student Card.
a. Can I get a student discount?
b. Is there a discount for seniors?
c. Is there another train to London today?

4. ANSWER: No, it's a direct train.

a. Do this train have sleeper seats?
b. How much is the ticket?
c. Do I have to change trains?

5. ANSWER: No, we'll put them in the bus' baggage compartment.

a. Did you find my bag?
b. Do I have to bring my bags on the bus?
c. Is this the only bus station in this city?

6. ANSWER: Yes, there are three stops before the station.

a. Is this the only bus station in this city?
b. Are there any buses going to Charleston today?
c. Does the bus stop anywhere before the central bus station?

7. ANSWER: Yes, if it's not expired you'll get 70% of the ticket price back.
a. Can I get a refund ( = money back) for an unused ticket?
b. Can I get a discount if I buy my ticket in advance?
c. Do you have a schedule I could look at?

8. ANSWER: If you buy your ticket one week in advance, it'll be 20% cheaper.
a. Can I get a discount if I buy my ticket in advance?
b. Can I get a refund ( = money back) for an unused ticket?
c. Do you have a schedule I could look at?

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6. Listen to the conversation. Answer the questions according to what you hear.
AUDIO: 4 Traveling by train

1. Have Joel ever traveled by train?

__________________________________________________________________

2. Where does Katerina need to go?

__________________________________________________________________

3. When does she need to travel?

__________________________________________________________________

4. Why does Katerina need to travel?

__________________________________________________________________

5. Where does Katerina live?

__________________________________________________________________

6. How long does it take to travel by train from Chicago to San Francisco?
__________________________________________________________________

7. What board services does the train offer?

__________________________________________________________________

8. What travel classes does the train offer?

__________________________________________________________________

9. How often does the service run?

__________________________________________________________________

10. When does Joel need to go to Washington?

__________________________________________________________________

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7. Watch the video and answer the questions.
VIDEO: 5 Buying a train ticket

I PART
1. Where does the woman want to go?
____________________________

2. What type of ticket does she buy?

____________________________

3. How much is the train ticket?

____________________________

4. What time does the next train leave?

____________________________

5. What platform is the train?

____________________________

II PART

1. What kind of ticket does the man want?

____________________________

2. When does the man want to travel?

____________________________

3. What time does the train leave?

____________________________

4. What time does the train arrive?

____________________________

5. How much does the ticket cost?

____________________________

8. Watch the video and answer the questions.

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VIDEO: 6 At the train station
I Part Buying a ticket
1. What kind of ticket does the woman want?
____________________________
2. Where is the woman going?
____________________________

3. When would the woman like to travel?

____________________________
4. How does the woman pay?
____________________________
5. What information can be found in the ticket?
____________________________
II Part Buying a ticket

1. What kind of ticket does the woman want?

____________________________
2. When is the woman leaving?
____________________________
3. When is the woman going to come back from Chicago?
____________________________
III Part Checking luggage
1. Is there a charge for checking luggage?
____________________________
2. What is put on the bag to identify it?
____________________________
3. What does the clerk give to the woman?
____________________________
IV Part Receiving someone
1. Where did the woman have lunch?
____________________________
2. What did the woman watch while eating lunch?
____________________________
3. Where does the woman have to pick up her suitcase?
____________________________

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Post Task: (Construction-Application) Home ( X ) Institution ( )
Evidences ( ) Knowledge ( ) Performance (X ) Product

ACTIVITY 3

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 PORTFOLIO

Unit 1: Front Desk

1. Booking/Buying tickets

Write a dialogue based on the series of pictures given.

BOOKING A TICKET FOR A SHOW

___________________________________________________________

__________________________________________________
calling theater ticket booth

_____________________________________________________________

_____________________________________________________________
available show times

__________________________________________________________

__________________________________________________

preferred show time

____________________________________________________________

____________________________________________________________ seat availability

___________________________________________________________

___________________________________________________________
preferred seat

_____________________________________________________________

_____________________________________________________________
paying for tickets

__________________________________________________________

__________________________________________________________

picking up tickets

ACTIVITY 4
PORTFOLIO

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 Unit 1: Front Desk
1. Booking/Buying tickets

Write a dialogue based on the situation below.

A: Clerk B: Traveler
The traveler needs a bus/train ticket. Ask for type of ticket, fare, departure
time and place, facilities, etc.

____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

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