Professional Documents
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LESSON 2
C.
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3. ________________________________
LESSON 3
TITLE: Food Service
A.
Below are the Steps of Service in a regular restaurant. Identify the sequence or the order of
service (1 to 12) that a waiter/waitress has to follow when entertaining a guest:
https://erestaurantconsulting.ca/2019/03/31/10-steps-of-servic
B.
PART 1 -The quality of service provided by waiters and waitresses has as much impact on a
customer as the quality of your food. If the service staff are rude or constantly make mistakes,
it can ruin the dining experience for the customer. You can improve the table service in your
restaurant by being aware of the mistakes that servers often commit.
Below are the common mistakes restaurant servers can make. Determine which one is best
described by the following statements: (Letter only)
_____ 1. Servers should avoid constantly asking customers if they need anything, especially
while they are mid-way through a meal.
_____ 2. Your servers should deliver a bill to the table shortly after the meal is concluded.
_____ 3. Make sure your servers don’t make inappropriate comments when dealing with
customers. They shouldn’t tell a guest that their perfume is nice or that they like their hair
style.
_____ 4. Being served by a restaurant waiter or waitress wearing an obnoxious perfume or
cologne can put a customer off their meal.
_____ 5. At the other end of the spectrum you have servers who aren’t responsive to the
customer’s requests.
_____ 6. They often let the customers leave the restaurant. Always have your servers thank
the diners for their patronage.
_____ 7. Servers should make good eye contact, smile and greet guests in a friendly way
when welcoming them to the restaurant.
_____ 8. Servers must ensure they are communicating clearly with the customer and that the
customer understands them. They should speak in a formal manner without colloquialisms
(colloquialisms means using informal words and expressions).
_____ 9. It is important that your servers know what is in the food. If a customer asks if a dish
contains nuts, the server should know the answer. If the server makes misleading comments
about the ingredients in a dish, it can ruin the dining experience for the customer.
____ 10. Many servers don’t realize that glasses should only be handled by their lower half.
Customers don’t want a restaurant waiter or waitress touching the top half of their glass as it
seems unhygienic.
_____ 11. Make sure your staff members are well presented and clean. Some servers
don’t care enough about their body odor.
_____ 12. The most common request that customers will have after they start their meal
is a refill on their drink. Servers should pay attention to the level of customer’s drinks and
be ready to refill them.
_____ 13. Your servers should treat each guest with equal respect and appreciation.
_____ 14. They shouldn’t sit at the guest’s table when taking orders or touch them in
any way. They should also stay out of the customer’s personal space.
______ 15. Customers will require at least a few minutes to choose their meals, so give
them some time. Even if the restaurant is busy, your servers shouldn’t pressure guests
into choosing their meal quickly.
https://tastyigniter.com/blog/20-mistakes-restaurant-servers-can-make
C.
A. In not less than 10 sentences - Kindly share an unforgettable experience when dining in
a restaurant with your family, love one, or friends- that brought either negative or positive
impact. Relate your discussion to our lessons in Food Service.
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3._____________________________________________________________
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If in school – don’t forget to provide another sheet of short bond paper where to write:
TLE 8
(Home Economics Literacy)
Submitted to:
NURJAIMA T. SALIHUN
Faculty
Submitted by:
ANDREA C. BRILLANTES
II-F, 2nd Sem sy 2021-22
Just staple left top corner of your requirement then put it inside a short folder
with slider.