Name: Syed Fahad Shah Roll No: 114

1. INTRODUCTION TO REPORT

BACKGROUND OF STUDY

The study is about the general operations and management of Meezan Bank Limited
main saddar branch Hyderabad, and focuses on its function and operations, which was
conducted through interviews in the branch.

Every student of MBA (Management of business administration) has to under go an

internship program of six-eight weeks in any organization to get exposure to the real time
business environment and to attain practical knowledge about daily operation of that
entity. The real purpose of this internship program is to provide an opportunity to the
students to see the practical applications of their background professional studies.

The repot is a reflection of my experience when I was internee in MBL, main saddar
branch, Hyderabad. Meezan Bank Limited, a publicly listed company, was incorporated
on January 27, 1997 and started operations as an investment bank in August that year. In
January, 2002 in a historic initiative, Meezan Bank was granted the nation’s first
fullfledged commercial banking license as a dedicated Islamic Bank, by the State Bank of
Pakistan

1.2 PURPOSE OF STUDY

It is necessary for the student of MBA that they should be acquainted with practical
applications of business studies and should gain business experience. In this connection
every student is required to undergo an internship of at least six weeks in any
organization. It not only gives us a chance to interact with the people already working
there this enable us to get to know the financial institutions concern’s atmosphere and
business stature in Hyderabad. Purpose of the study was two pronged.

1.2.1 General Purpose

• This study offers knowledge and experience of courses studied.
• To improve the writing and analytical skills of students.
• To familiarize the student with the practices and working environment during the
internship.
 Name: Syed Fahad Shah Roll No: 114

Specific Purpose

• A partial fulfillment as a requirement for the completion of MBA degree.

• To objectively observe the operations of Meezan Bank of Ltd in general and the
operations of MBL, main saddar branch Hyderabad in specific.
• To get acquaintance to the banking operations.
• To make recommendations or implementation plans for the improvement of the
operations of MBL, main saddar branch Hyderabad in the light of our professional
studies.

1.3 SCOPE OF THE STUDY

The study covers two areas with its variables, which affects the operations of the branch
directly, or indirectly. These two areas of variables are:

• Branch specific variable.

• Bank specific variable.

The branch specific variables are the variables under the control of the branch management
and directly affect its operations e.g.

• Layout of the branch.

• Customers’ relations.
• Departments in the branch
• ATM
• Online banking.
The bank specific variables are those variables, which are not in control of the branch
management e.g.

• History of MBL
• Services provided by MBL
• Role of MBL

1.4 METHODOLOGY OF RESEARCH

During my internship while I was compiling I use the following research methodologies.
 Name: Syed Fahad Shah Roll No: 114

1.4.1 Data Sources

Both primary and secondary have been used in the compilation of this report. The
methodology used is as under:

1.4.1.1 PRIMARY DATA

During the compilation of this report, I relied mainly on the primary data. The tools used
for the collection of primary data are interviews and observation. To get primary data I
also performed some practical work.

1.4.1.2 SECONDARY DATA

The secondary data was mainly used for as a background material and for purpose of
references. The major sources of secondary data were the annual report 2010,
management accountant’s journals, newspaper, books, and MBL website.

1.4.2 Research Approaches

Keeping in view my limitations during and the nature of the study, two research approaches
were adopted. These research approaches are:

• Survey.
• Observation as.
 Participant observation and
 Non-participant observation.

1.4.3 Sampling Plan

Details of the sampling plan used during this report are given below.

1.4.3.1 Sampling Unit

The sampling unit constitutes of the following.
• Manager of MBL main saddar branch Hyderabad.
• Staff of MBL main saddar branch Hyderabad • Customers.
1.4.3.2 Sample Size
The sampling size constituted of
• All the customers coming into the Bank.
• One bank managers.
• Six staff members.
 Name: Syed Fahad Shah Roll No: 114

1.4.3.3 Sampling Procedures

The sampling procedure used was non-probability judgmental and convenience procedure.

1.4.3.4 Contact Method

Personal contact method was used as a contact method, which included:

• Structured interviews with managers and personnel from operations department.
• Unstructured interviews with staff members.

1.5 LIMITATIONS

The Study was subject to the following limitations, the absence of which could have
made this report more accurate, systematic and factual:

• The very limited period of time was available to conduct the detailed analysis, which
hindered procurement of exhaustive and complete per day visit, which also cause
some difficulties in obtaining adequate information.
• The bank officials because of secrecy of the bank matters didn’t answer the number
of questions.

• The non cooperative behavior of some staff members.

1.6 SCHEME OF THE REPORT

The report has been divided into eight chapters. A brief introduction of these chapters is
given below:

Chapter 1 This chapter contains a brief introduction of the report.

Chapter 2 A brief organizational profiles and history of MBL is presented in this

chapter, and an overview of the services offered by MBL is given in this
chapter.
 Name: Syed Fahad Shah Roll No: 114

Chapter 3 This chapter contains brief introduction of different departments

Of main sadder branch Hyderabad on which I worked.

Chapter 4 This chapter contains a brief introduction of the management of Meezan Bank
Limited

Chapter 5 It is consist of the product and services of the MBL.

Chapter 6 It consists of SWOT analysis of the (MBL, main saddar branch

Hyderabad)

Chapter 7 Financial highlights of the MBL. This chapter is consist of the financial
statement of the MBL.
Chapter 8 It consists of the important findings of the study and the suggestions developed
in the light of these findings.