P.O.

Bo 493, Jalan S l an
46760 Pe aling Ja a, Selangor, Mala ia
Tel: 03 7957 0636 / 5636
WAO Ho line: 03 7956 3488

Framework for WAO-CFL T Programme

WAO plan o in rod ce a ne Ba ic Comp er & T Co r e, epara e from he e i ing T

programme (iTeach Tech), ha aim o prepare B40 and ref gee omen for he
modern-da orkforce b pro iding hem i h ba ic ech-rela ed kill , ch a
re me- ri ing, preparing pread hee and o on, o ha he ma ha e a broader
a ailabili of job in he c rren marke . Thi differ from he e i ing iTeach Tech
programme in ha i i m ch impler, and de igned i h B40 omen in mind.

Lesson Plan

The co r e ill r n for fi e le on . Belo i he ched le for he le on :

Lesson Topic Description Estimated

Duration

1 n rod c ion n rod c ion o he programme, handing

o in r c ion hee ( ee ne ec ion).

2 Micro of Learning ho o ri e a re me, changing

Word par 1 fon (incl ding adding bold, i alic ,
nderline).

3 Micro of Learn ho o incl de a able in doc men ,

Word par 2 learning ho o prin and a e doc men ,
incl ding a ing o PDF.

4 Micro of Learning o crea e a pread hee for a

E cel mock con ac li direc or , learning ho o
e imple, common f nc ion like m,
m l ipl .

5 Email & Crea e and e - p email and ocial media

Social Media acco n . Learn ho o end email , ha
CC and BCC doe , ho o a ach file o
email . Learn ho o pload po o
ocial media.

To al D ra ion

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717

Each le on ill be cond c ed bo h ph icall and digi all . We ill ha e lap op a ailable in
he Ser ice Cen re for he clien o e for he ph ical cla e .

For he digi al e ion , e ill record hem o ha he ma be ran la ed/ b i led in o

differen lang age , i h de ailed ep hro gho he en ire ideo le on. We ill be
approaching rainer o cond c he e le on , a ell a o po en iall de elop he e
le on f r her. The rainer ill be compen a ed mone aril .

Target Audience

We aim o p h hi programme o o 30 omen, incl ding o r e -clien , mainl from he

B40 comm ni . The ideo ha e ill be recording ill be ran la ed in o e eral
lang age for o r UNHCR (ref gee) clien . 15 of he omen ill ake he co r e online,
and he o her 15 ill ake he co r e ph icall .

Programme Outputs

We e pec he clien o be able o prod ce he follo ing:

MS WORD: A re me, ei her one of hem el e or a mock re me of a fic i io
per on, i h a lea o differen fon .
MS WORD: A imple able.
MS EXCEL: A con ac li direc or (incl ding Name , Telephone n mber , Addre ,
Email and Remark ec ion).
MS EXCEL: An ncome and E pendi re Shee i h f nc ion of mming and
m l ipl ing.
EMA L: Se p an email addre (if he do no ha e one).
EMA L: Send an email i h all he MS WORD & MS EXCEL o p a ached o
programme @ ao.org.m .
SOC AL MED A: Ho o e p Facebook and n agram Acco n (if he do no ha e
one).
SOC AL MED A: Crea e an e-fl er and o po i on heir Facebook and n agram
page .

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717

We ill al o incl de an in r c ion hee on ho o do he abo e, ch a incl ding he
email addre for hem o end he email and mock informa ion for hem o incl de in he
re me/direc or . The in r c ion hee i belo .

B he end of he en ire programme, e ill a ard he clien ho ha e comple ed all he

le on i h a cer ifica e.

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717

nstruction Sheet

Thi in c ion hee i o be in ed and di ib ed o he clien d ing he fi le on

( n od c ion). Thi in c ion hee i o be an la ed acco dingl a nece a befo e in ing.
Omit this paragraph when printing. 

Le on 2
Plea e en re ha o r re me ha he follo ing:

A lea o differen fon .

○ Can ei her be o differen fon le , i e , colo r , bolding, i alic ,
nderlining, or an combina ion of he abo e, b plea e make re i i
legible/ea o read.
f o do no i h o e o r o n name and profile, plea e e he follo ing
profile:

Name Si i Bin i Abd llah

Addre 1, Jalan 1/2, 43000 Pe aling Ja a, Selangor

Phone N mber 012-345 6789

Email Addre i iabd llah@gmail.com

Ed ca ion Uni er i of Mala a, grad a ed 2005, Bachelor' Degree

in B ine

Work E perience Office Clerk, Lee Holding Sdn Bhd, 2005 - 2010
Office Secre ar , John Smi h P e L d, 2010 - 2015

Skill Micro of Office, Clerical ork

Lang age Proficien in Engli h and Baha a Mala ia

Le on 3

Plea e a e he abo e doc men a a PDF and DOCX file, i h he file name Re me -
[Yo r Name] .

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717

Le on 4

Yo ill need o crea e a con ac li for o r clien . Plea e en re ha o r pread hee

ha he follo ing ca egorie :
Name
Addre
Email Addre
Con ac N mber
Remark
Plea e en re ha here are a lea 2 differen colo r for he ca egorie a ell.

Sa e he pread hee i h he file name Con ac Li - [Yo r Name] .

Plea e crea e an ncome and E pendi re pread hee for he prod c ha o ill be
elling. Yo r pread hee ho ld ha e he follo ing ca egorie :
En r Name
Q an i
ncome
E pendi re
To al (A he bo om)
Remark
Plea e en re ha o r pread hee al o ha a lea 3 en rie for income and
e pendi re. Thi i o o can prac ice ing he m and m l ipl f nc ion .

Sa e he pread hee i h he file name ncome E pen e - [Yo r Name] .

Le on 5

For email, plea e crea e an email if o do no ha e one. Plea e a ach he doc men from
Le on 2 and 4 o he email, and end i o programme @ ao.org.m . U e he bjec line
WAO T Programme Home ork - [Yo r Name] .

For ocial media, plea e crea e a Facebook and n agram acco n if o do no ha e one.
Af er ha , plea e pload an e-fl er o bo h o r Facebook and n agram acco n . The
e-fl er can be of a real prod c o are elling, or i can be a imple po er i h he ord
Thank Yo and #WAO CFL programme .

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717

Potential Challenges

The COV D-19 pandemic ill po e a ignifican challenge for he commencemen of hi

programme, e peciall he ph ical a pec , a he co n r i going hro gh con an ae
of lockdo n. Ho e er, i h he accine o be admini ered in he near f re, hopef ll
hi i e ill be re ol ed eno gh ha e ma ha e ph ical le on a ell.

Ano her po en ial challenge o ld be ha ome clien ma be more re i an o learning,

a he ma lack e en he mo ba ic ech kno ledge. Thi ma be o ercome b pa ience
and con an rea rance for he clien hro gho he learning proce .

A problem ha ma be niq e o UNHCR (ref gee) clien i he inabili oo o rce

ran la ion , for e ample here ma no be an ran la or for a par ic lar lang age. The
ol ion o hi o ld be o co for more in erpre er o ha e ill no be lea ing o
an clien d e o lang age barrier .

Registration No: 3423/ 3, Tax exemption No: 4 7313/Sept/ 4, Diluluskan HQ 162/2717