EZRA LONG LABORATORY

STAFF INDUCTION & ORIENTATION OVERVIEW

Filename: ELL-LI-Induction

Rev#: 03 Issue date: Aug 2022 Author: W. Philip Revised by: S. Theobalds Approved by: Dr W. Felicien Page 1 of 3

1. WELCOME TO EZRA LONG LABORATORY

We hope that you settle in and become familiar with the department. This document seeks to provide you with an
overview of the purpose and working arrangements in the laboratory.
If there are any problems or you require more detailed information, contact your Department Supervisor or a
senior member of staff.

2. YOUR INTRODUCTORY PROGRAMME

A senior member of staff will welcome you to the laboratory. You will receive a detailed introduction to the
department on your first day. You will be presented with an induction checklist to be completed and returned to
the Laboratory Manager or Director. An overview of some checklist items will be given, to be covered in greater
detail at a later session.

3. LABORATORY MISSION STATEMENT

The mission of the Ezra Long Laboratory is to provide cost effective, quality, standardized, client-oriented
services; where accurate results are provided in a timely manner, for the purpose of assisting the physician in the
delivery of good patient care.

4. OUR VISION
A laboratory that offers quality service, meets customer expectations, provides referral services and consultation.

5. GENERAL INFORMATION- LABORATORY

The Ezra Long Laboratory provides medical diagnostic services in Microbiology (which encompasses Serology,
Molecular Biology, Parasitology & Bacteriology), Haematology, Chemistry, Histology, Cytology, Blood Banking,
Transfusion and Phlebotomy.
The Laboratory is organized into the following departments – Microbiology, Specimen Collection and Reception,
Haematology, Histology, Cytology, Clinical Chemistry, Blood Bank and Mortuary Services. The laboratory is a
constantly changing environment with progressive methods and techniques and we continually aim to improve our
working practices.

6. THE WAY WE WORK

As a new employee of the laboratory, you will be informed of the policies and procedures regarding our working
practices. The code of conduct, and matters relating to confidentiality of information and data protection will be
dealt with on your induction training day. Terms and conditions of employment are specific to your post and will
be explained by the Laboratory Manager or designate on your first day.
Any exceptional circumstances may be brought to the attention of either your immediate supervisor, the
Laboratory Manager or the Laboratory Director; and will be handled appropriately.
 EZRA LONG LABORATORY
STAFF INDUCTION & ORIENTATION OVERVIEW
Filename: ELL-LI-Induction

Rev#: 03 Issue date: Aug 2022 Author: W. Philip Revised by: S. Theobalds Approved by: Dr W. Felicien Page 2 of 3

7. THE QUALITY MANUAL AND THE QMS

You will be asked to read the laboratory Quality Manual during your first week of orientation to prepare for a
meeting with the Laboratory Quality Manager, which should take place before the end of your second week of
orientation. During this meeting, the Quality Manual – which entails the main principles and policies of the
laboratory Quality Management System (QMS) – will be discussed. You will also be introduced to the international
standard for laboratories - ISO 15189:2012 Medical laboratories -Requirements for quality and competence.
Questions on the laboratory QMS and Quality Manual are encouraged during this session.

8. HEALTH & SAFETY

Health and Safety issues regarding the laboratory will be discussed at induction and with your Department
Supervisor on your first working day. This will include introduction and discussion of biosafety practices required
for working in your specific Department, as well as fire safety procedures.
Remember - any health and safety concern or issue must be reported immediately.

9. COMMUNICATION
All staff members are critical and integral to the successful delivery of quality laboratory services. As such,
effective communication is essential. We aim to cement working relationships by creating an environment where
communication is encouraged.
Staff meetings are held on a regular basis and these present opportunities to share information and debate
issues.
The memo “Laboratory Circular” is emailed to all staff as necessary to disseminate essential information. There is
also a WhatsApp group where staff can share ideas, views, pertinent issues, and concerns. Communication is a
two-way process, and all staff members are encouraged to air their views.

10. STAFF PERFORMANCE AND DEVELOPMENT

Training and development of our staff is central to the laboratory. We view training as the tool for reinforcing
existing skills and for gaining important new ones. Training opportunities are available to all staff to help their
personal development and increase the quality of service that the department provides.
Your performance and training needs will be discussed at regular meetings with your department supervisor or
the Laboratory Manager. If, however, you have any specific concerns or wishes, you may raise these at any time
with the Manager or Director.
 EZRA LONG LABORATORY
STAFF INDUCTION & ORIENTATION OVERVIEW
Filename: ELL-LI-Induction

Rev#: 03 Issue date: Aug 2022 Author: W. Philip Revised by: S. Theobalds Approved by: Dr W. Felicien Page 3 of 3

11. FEEDBACK
If you have any comments (positive or negative), regarding the induction and orientation process, please note
them on the Induction and Orientation Feedback Form: [ELL-MF-IndFeedBK] and return it to the Laboratory
Manager.