▰ COMPUTER SERVICING CLASSROOM RULES:

 Before and after class, prayer leader is expected to pray a spontaneous prayer.
 Students are obliged to join the online classroom and slack group.
 Online quizzes, class resources as well as announcements are posted in the online classroom.
▰ COMPUTER SERVICING CLASSROOM RULES:
 Deliverables are expected to be submitted in the submission area with the following correct file
format and title on or before deadline.
 Listen attentively and participate all through the discussions and activities during lecture or
laboratory schedules.
▰ COMPUTER SERVICING CLASSROOM RULES:
 Electronic gadgets are prohibited during class hours. A student is expected, however, to turn off
his mobile phone or to put it on silent mode as soon as he steps into the classroom.
▰ COMPUTER SERVICING CLASSROOM RULES:
 Any student may discretely leave the classroom if and when absolutely necessary.
 No unnecessary doings during class or laboratory hours, anyone caught in said situation will be
demerited through quizzes or deliverables grade component.
▰ COMPUTER SERVICING GRADING SYSTEM:
Written Works - 25%
Performance Tasks - 45%
Quarterly Exam - 30%
100%
▰ INTRODUCTION TO COMPUTER SYSTEM SERVICING
▰ Opportunities of Computer Systems Servicing NC II as a Career
 The Computer Systems Servicing National Certificate Level II (NC II) Qualification consists of
competencies that must have to allow making a diagnosis and troubleshooting problems in PC
systems, software, restoring parts, and making the system back to normal function. A person
who has achieved this qualification is competent to be a computer service and repair technician.
▰ Opportunities of Computer Systems Servicing NC II as a Career
 The demand for computer service and repair technician is growing in every organization and
industry. For many, this is the entry point for a career in the computer/information field. The
responsibilities of a computer service and repair technician include a variety of duties. Most
companies that employ someone with this title expect the technician to have basic across-the-
board knowledge of concepts in the computer electronics field.
▰ Opportunities of Computer Systems Servicing NC II as a Career
 Some of the tasks are hardware repair and installation; software installation, upgrade and
configuration; and troubleshooting client and/or server problems. Today’s technicians can view
desktop and sharing control of mouse and keyboard through remote assistance. Because the
computer field is changing rapidly, technicians must work to remain abreast of current
technology and become aware of future developments. Computer service and repair technicians
generally work with a variety of users, which require expert people skills, especially the ability to
work with groups of nontechnical users.
JOB AS A TECHNICIAN
 1. Setting up new IT systems
 2. Improving existing hardware and software
 3. Going to see home users to fix their PCs and other defective equipment
 4. Testing systems to ensure that they are working in good condition
  5. Servicing peripherals like printers, scanners, and other office equipment
 6. Preparing cost estimates
 7. Performing routine administration, like managing staff ROTAs
▰ Conditions:
 Your job would require travelling to go to see clients on site as a field technician. You would be
assigned at an office but would expend time with staff at their workplaces in an IT support
department.
▰ Skills, Interests, and Qualities
You should possess the following skills, interests, and qualities to become a computer service and
repair technician:
 1. Profound knowledge of hardware, commonly used software, and operating systems
 2. Excellent skills in communication and customer service
 3. Superb problem-solving skills
 4. Patient and systematic approach
 5. Capable to meet deadlines
 6. Motivation to keep abreast with IT developments
 7. Deep understanding of electrical safety issues
▰ Basic Concepts of Computer Systems Servicing NC II
Basic Concepts of Computer Systems Servicing NC II
 This course is designed to develop knowledge, skills, and attitudes of a Computer Service
Technician in accordance with industry standards.
Basic competencies
 Participate in workplace communication
 Work in a team environment
 Practice career professionalism
 Practice occupational health and safety procedures
▰ Basic Concepts of Computer Systems Servicing NC II
Common Competencies
 Apply quality standards
 Perform computer operations
 Perform mensuration and calculation
 Prepare and interpret technical drawing
 Use hand tools Terminate and connect electrical wiring and electronic circuits
 Test electronic components
▰ Basic Concepts of Computer Systems Servicing NC II
Core Competencies
 Install and configure computer systems
 Set-up Computer Networks
 Set-up Computer Servers
 Maintain and Repair Computer Systems and Networks
▰ ASSIGNMENT:
 LIST DOWN AND DRAW THE SEVEN ELECTRICAL HAZARDS.
 IN YOUR OWN WORDS EXPLAIN EACH HAZARDS AND GIVE SOME TIPS TO AVOID IT.
 DEADLINE OF SUBMISSION : FRIDAY 11:59 PM
PERSONAL ENTREPRENEURIAL COMPETENCIES
▰ What is Entrepreneur?
▰ Are people with skills and capabilities to see and evaluate opportunities. Individual that can
strategically identify products or services needed by the community and they have the capacity
to deliver these at the right time at the right place. Are agent of economic change, they
organize, manage, and assume risks of business.
▰ Always remember “Successful entrepreneurs continuously develop and improve their PECs”
▰ What are the good qualities of an entrepreneur?
▰ Opportunity Seeker - It means someone who probably has lost all chances they had to be able
to achieve a goal and now since all options are gone, they tend to look for an 'opportunity' or a
good chance to make it someplace else. Applies also to business, competition, and jobs.
▰ Risk Taker - An individual or business that tends to behave in a way that can potentially cause
physical harm or financial loss but might also present an opportunity for a rewarding outcome.
Most business types that thrive on innovation will encourage a risk taker mentality among
management to help support the creative process in other staff members.
▰ Goal Setter
▰ - the process of identifying something that you want to accomplish and establishing measurable
goals and timeframes. When you decide on a financial change to save more money and then set
a certain amount to save each month, this is an example of goal setting.
▰ Excellent Planner
▰ - Planning is very important to every venture. It is more important to the entrepreneur’s venture
because of the uncertainty of success and less room to make mistake.
▰ -The entrepreneur’s focus is on the execution side and how to get the product to the market in
the shortest amount of time to start earning revenue.
▰ Confident Problem Solver
▰ Having good, strong problem-solving skills can make a huge difference to your career.
▰ A fundamental part of every manager's role is finding ways to solve them. So, being a confident
problem solver is important to your success.
▰ Hardworking
▰ One of the important characteristics of a good entrepreneur is hardworking. This means
habitually working diligently for a long period of time. Hardworking people keep on improving
their performance to produce good products and/or provide good services.
▰ Persistent
▰ continuing firmly or obstinately in a course of action despite difficulty or opposition.
▰ Committed Worker
▰ is one who strives to complete assignments on time, and not someone who dawdles until the
last minute, then drives the rest of the office crazy with hysterical efforts to catch up.
Committed workers are highly desirable because they try to ensure their employers' success.
▰ the important characteristics/traits/attributes of a good entrepreneur:
▰ Self-Confidence - Entrepreneurs have confidence in one’s ability and own judgment. They
exhibit self-confidence in order to cope with all the risks of operating their own business.
▰ Discipline - Successful entrepreneurs always stick on the plan and fight the temptation to do
what is unimportant.
▰ Committed - A good entrepreneur accepts full responsibility of everything in his/her business.
He/She gives full commitment and solid dedication to make the business successful.
▰ Ability to accept change - Nothing is permanent but change. Change occurs frequently. When
you own a business, you should cope-up and thrive on changes. Capitalize on positive changes
to make your business grow.
▰ Creative - An entrepreneur should be creative and innovative to stay in the business and in
order to have edge over the other competitors.
▰ Has the initiative: - An entrepreneur takes the initiative. You must put yourself in a position
where you are responsible for the failure or success of your business.
▰ Profit-oriented - An entrepreneur enters the world of business to generate profit for additional
income. This shall become the bread and butter for you and our family as well. Therefore, you
must see that the business can generate income.
▰ the important skills of a successful Entrepreneur:
▰ PLANNER - Planning is strategic thinking a setting of goals to achieve objectives by carefully
maximizing all the available resources. A good entrepreneur develops and applies step-by-step
plans to realize goals. A good entrepreneur knows that planning is an effective skill only when
combines with action.
▰ PEOPLE SKILLS - It’s a very important skill in order to be successful in any kind of business.
People skills refer to effective and efficient communication and relation to people working in
and out of your business. A well-developed people skill can spell out the difference between
success and failure of the business.
▰ DECISION MAKING - Successful entrepreneurs can think quickly and to make a wise decision
towards pre-determined set objectives. No one can deny that the ability to make wise decisions
is an important skill that an entrepreneur should possess.
▰ ENVIRONMENT AND MARKET
▰ Needs and Wants of People
▰ Everyone has his or her own needs and wants. However, people have different concepts of
needs and wants.
▰ Needs in business are important things that every individual cannot do without in a society.
▰ These include:
▰ 1. Basic commodities for consumption.
▰ 2. Clothing and other personal belongings.
▰ 3. Shelter, sanitation, and health.
▰ 4. Education and relaxation.
▰ Basic needs are essential to every individual so he/she may be able to live with dignity and pride
in the community of people. These needs can obviously help you generate business ideas.
▰ Wants are desires, luxury and extravagance that signify wealth and an expensive way of living.
Wants or desires are considered above all the necessities of life. Some examples are the
eagerness or the passion every individual which are non- basic needs like; fashion accessories,
shoes, clothes, travelling around the world, eating in an exclusive restaurant; watching movies,
concerts, plays, having luxurious cars, wearing expensive jewelry, perfume, living in impressive
homes, and others.
▰ Needs and wants of people are the basic indicators of the kind of business that you may engage
into because it can serve as the measure of your success. Some other good points that you
might consider in business undertakings are the kind of people, their needs, wants, lifestyle,
culture and tradition, and social orientation that they belong.
▰ Generating Ideas for Business
▰ Here are some ways by which you may generate possible ideas for business.
▰ 1. Examine the existing goods and services.
▰ 2. Examine the present and future needs.
▰ 3. Examine how the needs are being satisfied.
▰ 4. Examine the available resources around you.
▰ 5. Read magazines, news articles, and other publications on new products and techniques or
▰ advances in technology
▰ Selecting the Right Idea
▰ In screening your ideas, examine each one in terms of the following factors:
▰ 1. How much capital is needed to put up the business?
▰ 2. How big is the demand for the product? Do many people need this product and will continue
to
▰ need it for a long time?
▰ 3. How is the demand met? Who are processing the products to meet the need (competition or
demand)? How much of the need is now being met (supply)?
▰ 4. Do you have the background and experience needed to run this business?
▰ 5. Will the business be legal, not going against any existing or foreseeable government
▰ regulation?
▰ 6. Is the business in line with your interest and expertise?
▰ Environmental Scanning
▰ Environmental scanning is defined as a process of gathering, analyzing, and dispensing
information for tactical or strategic purposes. The environmental scanning process entails
obtaining both factual and subjective information on the business environments in which a
company is operating.
▰ Marketing Environment consists of two components:
▰ Micro Environment - Itrefers to the company’simmediate environmenti.e. those
environmental factors that are in its proximity. These factors affect the company’s prospects
directly.
▰ Organizational internal environment: It consists of different inter- related groups of an
organization.
▰ Suppliers: The suppliers to a firm provide resources that are needed by that firm and thereby
alter its competitive position and marketing capabilities. There are raw material suppliers,
energy suppliers, suppliers of labor and capital etc.
▰ Intermediaries: Market intermediaries are business houses or individuals who come to the aid
of the company. They are middlemen (wholesalers, retailers), distributing agencies etc.
▰ Customers: The customers of a company may be of five types:
▰ 1.Ultimate customers
▰ 2.Industrial customers
▰ 3.Resellers
▰ 4.Government and other non- profit customers
▰ 5.International customers
▰ Competitors: Competitors are those who sell the goods and services ofsimilar description in the
same market. Identification of competitors is of utmost importance. Therefore, it is essential to
build an efficient system of marketing.
▰ Public: A public is defined as “any group that has an actual or potential interest in or impact on a
company’s ability to achieve its objectives”. To build goodwill and to seek favorable response, it
is very crucial for a company to satisfy its general public as well.
▰ Macro Environment - refers to those factors which are external forces in the company’s
activities and do not concern the immediate environment. These are uncontrollable factors
which indirectly affect the concern’s ability to operate in the market effectively.
▰ Demographic factors: Demography is the study of population in terms of size, density, location,
age, gender, occupation etc. These factors have a huge impact on the marketing decisions of the
company
▰ Economic factors: It consists of factors related to the means of production and distribution of
wealth that have an impact on the functioning of an organization. It affects the spending power
of people.
▰ Physical factors: Components of physical forces are the earth’s natural renewable and
nonrenewable resources. Natural renewable resources are forests, food products from
agriculture or sea.
▰ Technological factors: Advances in technology are an important uncontrollable environment for
marketers in two ways: First, they are totally unpredictable; and secondly, the adoption of new
technology is often prevented by constraints imposed by internal and external resources
▰ Political and legal factors: These factors include the policies related to public-sector, small-scale
industries, sick industries, import and export, licensing, development of backward areas etc.
▰ Socio- Cultural factors: It comprises of society and culture. A society is a set of relations among
people including their social status and roles.