CALLING SCRIPT

Good morning my name is Tuheen and I am calling from Flipkart.

Am I speaking with Customer_name?

Acknowledgement: Thank you confirming your name, customer_name.

Right time converse: Is this the right time to talk with you?

Thank you for confirming.

This call is related to an email on which you have mentioned ‘CUSTOMER’S ISSUE’
and as I check you have ordered’ ‘PRODUCT NAME’.

Empathy and apology: I can understand your concern and sorry for the trouble
caused to you.

Resolution
Further Assistance: Customer_name, is there anything else apart from this I can
assist you related to Flipkart?

Feedback: Your feedback is really important for us. Please share your experience
based on the conversation by completing the email survey that you will be getting
after this call.

Thank you for being with Flipkart/ Thank you for shopping with Flipkart.

i will definitely share this feedback on a priority basis with seller of this product, so that you want face
such type of issue on your next orders.

we will definitely implement this feedack on your next orders

invoice
status check
cancellation
return(within policy - execpt no return category)
account related issue
address change
product specification

Every e-commerce site has its own policy accordingly the platform works, but as of now you have shared
the feedback , so we will definitely take this feedback as a positive thing and will try to implement this
feedback to make your shopping experience better.

Har ek ecommerce platform k alag alag policies hote h...jiske maddad se wo work karte h..par abhi jo
aapne feedback share kiya h hum uspe zarror amal karenge taki apki shopping expereince behtar banayi
jaa sake

Price is totally dynamic it varies from time to time

Assurance: I would definitely help you out in this call

Hindi:iss call pe aapki poori sahayata ki jayegi

SMS
REFUND
INVOICE
SERVICE CENTRE

Thanks for reaching us. This message is related to your incident '{INCIDENT_NUMBER}'. We request
you to check the email which is available under 'Your issues' section of the help centre (App Only):
https://www.flipkart.com/helpcentre

Invoice Request: As requested by you, the invoice for your ‘{PRODUCT}’ has been shared and is
available under 'Your issues' section of the help center (App Only): https://www.flipkart.com/helpcentre

Refund case
I would like to inform you that seller has refunded the amount of Rs.449 to your PhonePe on 31st july it
will be credited by 2nd of August , if the amount do not get credited by 2nd of August you can contact the
phonepe team or else you can contact us we will happy to help you or we will definitely help you out
Out of stock refund

Current return request