USER ACCEPTANCE TESTING WBS TEMPLATE

UAT and Training Completed

Training Project-specific roles in place Test sites in place Testing completed

Train agents for Perform core

Train QA UAT of
service & Configuration & Training & Prepare for QA functionality
testers Agent test site customizations
marketing Allocate supplier customization cstomer test site testing
test roles (release Allocate customer site in place in place
in place
manager, test- roles (QA team,
specific author) administrators)

Train Write test cases

administrators Book agents' from solution
for service & travel & time design
marketing

Define
validation
criteria

Establish
customer
training hubs Write FAQ for
testers