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  • Software Project WBS Template

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    Parameshwaran Alagesan
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    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several high-level phases including training, deployment, testing, data services population, and service pages/knowledge base customization. It identifies responsibilities for configuring the application at the global, country, and client levels as well as tasks for training admin and call center staff, developing FAQs, managing tickets, and testing the system.

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    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several high-level phases including training, deployment, testing, data services population, and service pages/knowledge base customization. It identifies responsibilities for configuring the application at the global, country, and client levels as well as tasks for training admin and call center staff, developing FAQs, managing tickets, and testing the system.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views1 page

    Software Project WBS Template

    Uploaded by

    Parameshwaran Alagesan
    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several high-level phases including training, deployment, testing, data services population, and service pages/knowledge base customization. It identifies responsibilities for configuring the application at the global, country, and client levels as well as tasks for training admin and call center staff, developing FAQs, managing tickets, and testing the system.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    SOFTWARE PROJECT WBS TEMPLATE

    PROJECT TITLE COMPANY NAME

    PROJECT MANAGER DATE

    Global Rollout for Software Project

    Training Global Level Configuration Client Roles & Country Level Configuration Service Pages &
    Deployment FAQ Knowledge Base
    Responsibilities in Customizations Testing Data Services
    1. For Admin Training Population
    2. Level Interface/Location Level Place

    Application
    Admin Training Appearance &
    Admin & FAQ Staff Accounts Common Updated Client- Contact Upload
    Configuration FAQs Service Mailboxes Staff Hosted Pages to Integration UAT
    Admin & FAQ Menu Management Refer to Chat
    Create FAQs
    Admin & FAQ Profiles

    FAQs Staff Accounts


    Call Center
    Training Dashboards FAQ Catalog Menus System
    Testing Company Upload
    Custom Dropdown Menus FAQ Bookshelf Account Profiles

    Countries/Provinces

    Custom Fields
    Look & Feel
    System Configuration Domain for Chat Unit Testing Develop & Sign Off on
    Pages Chat Request
    Migrate Data from Product & Category
    Content Library Page Taxonomy
    Service Ticket Management Legacy Systems
    (Standard Text) Service Levels
    Configuration
    Products/Categories

    Linking
    Template Messages Ticket Workflow Default Response Times
    SEO Settings Ticket SLAs Service Levels

    Profanity Filter Ticket Types Public Holidays SSI Files Identify Existing
    Common Words (And,
    CSS Files 3rd-Party Data & FAQs & Useful
    Chat Bot & Ticket Levels That, Were) Content
    Assets Cleaned-Up
    Agent Chat contact Data
    FAQs

    Session Queues Tickets


    Contacts & Companies Source Country
    Agent Statuses Level Data
    Country Knowledge Base
    Contact Custom Menu Configuration

    Org Custom Menu

    KEY Custom Fields SEO Settings


    Profanity Filter

    Client
    Deliverables

    Activity/Task

    Deliverables

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