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STROKE ANNA TERESA MENDOZA

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ORGANIZATIONAL
COMMUNICATION
FLOWS

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Upward Flow of Communication:

Communication that flows to a higher
level in an organization is called upward
communication. It provides feedback
on how well the organization is
functioning. The subordinates use
upward communication to convey their
problems and performances to their
superiors.

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DIAGRAM OF UPWARD COMMUNICATION

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EXAMPLE OF UPWARD COMMUNICATION

Company meetings
Company meetings are an example of upward
communication because they encourage
upper management and lower-level employees
to interact with one another in person.

The typical content of upward

communication is requests, information
that the lower-level manager thinks is of
importance to the higher-level manager,
responses to requests from the higher-level manager,
suggestions, complaints, and financial information.

Benefits of Upward Communication

Upward communication serves several

purposes which are beneficial to both FILE EDIT OPTION SELECT WINDOW
managers and employees.
For the manager, it is often necessary for: Upward communication from subordinates
keeping him aware of how employees to managers usually falls into one of the
feel about their jobs, co-workers, and following categories:
the organization in general
For the employees, Personal reports of performance,
being able to communicate upward them a problems, or concerns.
stake in the organization and promotes a sense Reports about co-workers and their
of dignity or importance. performance, problems, or concerns.
Reaction to organizational policies and
practices.
PROBLEMS IN UPWARD COMMUNICATION
Suggestions about what tasks are
Achieving effective upward communication required and how they can be achieved.
getting open and honest messages from
subordinates to superiors—is an increasingly
difficult task because job responsibilities of
most managers and supervisors have expanded.
Moreover, upward communication seems
particularly difficult in larger organizations
because relationships in large organizations are
more formalized.