Jonathan Carey

154 Lynnway, Unit 409, Lynn, MA 01902 | 978-412-5316 | jcarey404@gmail.com

LinkedIn: https://www.linkedin.com/in/joncarey329

WORK EXPERIENCE

Commonwealth of Massachusetts/Office of the State Treasurer – Boston, MA

Benefits Reinstatement Analyst January 2022-Present

 Process various buy-back forms

 Provide quality customer service via phone and email
 Review status of customer form processing
 Research information regarding member refunds through Microfiche
 Perform basic calculations for refunds
 Print/mail letters to members and State agencies
 Proofread and correct errors
 Train other individuals on using Mcrofiche machine
 Provide suggestions for more efficient work processes
 Communicate with team members about news and events

Maximus – Boston, MA 02110

Program Enrollment Coordinator July 2019-January 2022

 Review and analyze applications for discrepancies or missing information

 Contact providers to confirm information on the forms; correct as necessary
 Provide notes pertaining to unusual instances
 Key information into database
 Prioritize daily assignments based on level of importance
 Review and edit documents to correct all information
 Relay information with office staff about updates
 Adapted to remote working beginning March 2020
 Consistently in top 3 in error-free rate / #1 in use of Panviva software

Canna Care Docs – Peabody, MA 01960

Team Member May 2017-July 2019

 Marketed company to businesses through promotional materials

 Kept informed with the latest cannabis trends
 Attended professional networking events
 Brainstormed ideas for and wrote blog post about medical cannabis
 Promoted discounts happening within medical dispensaries
 Informed general public about cannabis industry trends happening in Massachusetts
 Provided general ideas and feedback on improving the company for the future

MakeSandcastlesNotWar
Website: makesandcastlesnotwar.wordpress.com
Chief Writer March 2016-Present

 Write blog post pertaining to certain categories

 Research topics for weekly posts / Interview potential candidates for a special topic
 Promote blog site through business cards, mini booklets, and social media outlets
 Edit pieces for any grammar or punctuation errors
 Network with audience about any future ideas
 Engage with audiences through various media platforms, follow celebrities who engaged before (mentioned by NFL
player Ricky Williams and Haunted executive producer Brett-Patrick Jenkins).

EDUCATION
Salem State University, Salem, Massachusetts May 2016
Bachelor of Arts, Communications/Minor in Marketing/Concentration in Public Relations
Cum Laude

COMPUTER & SOCIAL MEDIA SKILLS

Microsoft Office (Excel, PowerPoint, Word, Outlook); Photoshop, InDesign, Adobe Acrobat
WordPress, Facebook, Twitter, YouTube, LinkedIn

INTERESTS
Cooking, video games, photography, nature, reading