1) Jerry’s shop has run out of chocolates two days before Christmas.

When the customers arrive

his shop, he doesn’t have chocolates to sell! Which of the following enterprise functions needs
Jerry’s immediate attention?

● Supply chain: Jerry needs to re-stock chocolates the moment stock goes low instead
of waiting for stock-out to happen
● Financials: Jerry sells only high price chocolates so that there are less customers and
stocks last longer
● Customer relations: Jerry should ask customers to buy less chocolates so that the
available stocks last longer
● Human capital: Jerry needs to ask salespersons to be rude to customers so less
customers turn up and stocks last longer

2) A recent review about a shop on one of the blogs says “Jerry’s book shop has an amazing
book collection but the staff is arrogant!” Which of the following enterprise functions needs
immediate attention in the above context?

● Supply chain: Books need to reach the shelf on time

● Financials: Accounting must be monitored diligently
● Customer relations: Shop owner should meet the clients personally
● Human capital: Staff needs to be trained in behavioral skills

3) Jerry’s bank has decided to introduce e-banking facility for its customers. Which of the
following enterprise functions need immediate attention to serve this facility?

● Supply chain: Money needs to be given to people at right time in right amounts
● Financials: Customers need to be given a bonus for opting e-banking facility
● Customer relations: Customer facing issues with e-banking facility will need some
handholding which the bank will have to provide
● Human capital: Jerry should fire existing employees because e-banking will eliminate
their need

4) A news in the newspaper says, “Jerry’s supermarket, famous for its fresh vegetables and
friendly staff, goes bankrupt!” Knowledge of which of the following enterprise functions could
have let Jerry save his business?

● Supply chain: Vegetables should have been stocked less regularly

● Financials: Money moving in and out of the business should have been monitored
diligently
● Customer relations: Shop owner should have asked for financial aid from the clients
● Human capital: Staff should have been paid with less salary
5) Jerry's manager carries out his performance review every quater. This could be because :

● That’s how typically performance management process is carried out

● Early detection of deviations provide a scope for corrective actions.
● Jerry's manager is strict and likes to keep a watch on Jerry
● It's mandated by the constitution

6) Jimmy, one of your best programmers, seems to have lost enthusiasm in work. His
performance has degraded a lot. Please select the most suited response in the situation.

● Give Jimmy a notice to improve his performance

● Fire Jimmy to send a strong message that you do not tolerate laziness
● Discuss Jimmy’s performance with him and see if he needs a helping hand through
training or councelling
● Discuss Jimmy’s performance with HR and recommend Jimmy’s termination
● Give a bad rating to Jimmy during his performance evaluation

7) Jerry is an expert programmer in COBOL, however, he is unable to communicate in English.

For a new project, you need a COBOL programmer who can efficiently communicate with client.
Which of the following is the most suited approach on the basis of this situation?

● Fire Jerry and recruit a COBOL programmer who speaks English fluently
● Put Jerry on bench and recruit a COBOL programmer who speaks English fluently
● Before the project starts, ensure to have Jerry go through a communication skills
training to cover his weak areas
● Set Jerry’s goal to learn English

8) Jim, a project manager needs 2 Java programmers for coding and testing. Which of the
following activities he should start with?

● Job requisition
● O2C
● P2P
● Field service management

9) Which of the following documents is prepared when a company is in need of a skillset?

● Job requisition
● Service request
● Service order
● Purchase order
● Invoice
10) Jerry from the purchase department has to capture the details of quantity, quality
specifications and time frame for delivery in document that would be approved by Purchase
manager before sending it to the supplier. Which of the below documents serves this purpose?

● Purchase Order
● Sales Order
● Purchase request
● Sales Invoice

11) Moto Ltd sells an electronic gadget for the car to a customer and hands over a document
that gives the details of items, services, price and customer details. The total amount due also
includes taxes applicable. What is the name given to this document?

● Sales Invoice
● Service Invoice
● Order form
● Purchase order

12) Trevor is a Finance manager at Moto India Ltd. He has verified all the journal created in the
month of November 2016. Which of the following is the first step for confirming and finalizing
the entries?

● Conversion
● Revaluation
● Consolidation
● Posting

13) Peter’s car met with an accident and he approached the service center to get it repaired.
While inspections, the mechanic was informed by a support representative that the car was
under warranty. Who would have informed the mechanic about this information?

● Peter himself
● Front office receptionist
● Back office representative
● Designated insurance agent

14) Neil, a Moto Ltd’s Warehouse manager receives rubber tires from a supplier. While the
order was for 2000 tires, in all 2500 tires were provided by the supplier. This could have been
detected on the basis of which of the following document?

● Purchase order
● Goods receipt
● Purchase request
● Sales invoice
15) Moto Ltd. sold a GPS fitted car to Peter and handed him a document that contains details
of items, services and price of the entire delivery. This could be which of the following
documents?

● Sales Invoice
● Service Invoice
● Order form
● Purchase order

16) Moto UK has customers across Europe. The base currency of Moto UK ledger is GBP
whereas it is required to generate sales invoices in Euro. Which of the following processes is
used for recording the changes associated with currency exchange fluctuations for transactions
at the end of the accounting period?

● Conversions
● Revaluations
● Posting
● Consolidation

17) Johnson wanted to repaint his car. Since he didn’t want to get the job done through some
local garage, he approached Moto Ltd. authorized service center. This marks which of the
following steps in CRM?

● Customer service request

● Front office response
● Back office response
● Operations

18) Moto's Finance manager could not make payment to a supplier. Which of the following
could have been a reason behind this?

● Invoiced quantity was not same as ordered quantity

● The manager needed a bribe for clearing payments
● Moto was running out of money
● Moto didn’t need the goods supplied anymore.

19) Samuel orders service center to get his car’s seat covers changed. He confirms the service
to his expectations, checks the invoice details, pays costs for the seat covers and related
services and takes the car's delivery. This forms which of the following steps in O2C?

● Pick release
● Receipt
● Book orders
● Ship confirm
20) John is a Finance Manager at Moto UK. He has ensured that all the journal entries are posted
in the period November 2016. Now, he has to ascertain the correctness of all the entries. Which
of the following reports John needs to generate for the same?

● Balance sheet
● Income Statement
● Trial Balance
● All the above

21) Mechanic servicing Simran’s car detected that some of the wiring had been bitten off by
mice. He replaced all these wires. This marks which of the steps in CRM?

● Customer service request

● Front office response
● Back office response
● Operations

22) Moto Ltd. warehouse manager returned 200 of the 10000 mirrors supplied by a supplier.
This is part of which of the following steps in P2P?

● Goods receipt
● Sales invoice generation
● Sales order generation
● Payments

23) Moto’s warehouse manager asked one of his workers to load 20 car music systems from
the warehouse shelves to the loading bay. Which of the following documents will help the
workers to locate the systems in warehouse?

● Sales Order
● Sales Invoice
● Pick slip
● Pay cheque

24) Samuel has posted all the accounting entries in November 2016. He would like to capture all
the expenses and revenues accounted during the quarter September 2016 to December 2016.
Which of the following reports is used for this purpose?

● Balance Sheet
● Income Statement
● Reconciliation Report
● Trial Balance
25) After his car’s servicing, Dexter paid Rs.500/- as the servicing charges before getting the
car delivery. This marks which of the following steps in CRM?

● Customer service request

● Finances
● Back office response
● Operations