HCL DRYiCE iAutomate

AI Driven Knowledge Gathering & Execution

1 Copyright
Copyright©©2018
2017 HCL Technologies Limited | www.hcltech.com
 DRYiCE iAutomate for Intelligent IT Operations

Databases

Hybrid
Devices

Experience
On Premise

Applications Monitoring Correlation ITSM

Cloud

Security

End Points Networks

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Traditional Operations Delivery
Update ITSM Post Resolution

Runbook Automation Solution

ITSM
SD
SMEs
Fetch Tickets Initiate Runbook

Y
Runbook
Exists ?
Resolve using Ad-hoc Method

N
RBA SME
Service Desk Execute

Create Incident Tickets

Monitoring Layer

Server Network Application Website User End Points

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Challenges in Human Driven IT Operations
Tacit Knowledge Not Designed for Autonomy Delayed Information & Decisions No Centralized Repository

Skill Dependency Process Human Driven Systems

People Technology

Increased Critical Business

Increased Overheads Operational Costs Service Outage SLA Breaches Downturn in CSAT

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Delivering Operations in Auto Mode Through iAutomate
Update ITSM Post Resolution

iAutomate RBA RBA SME

ITSM
iRecommend

Create Incident iScrape iUnique

Fetch Tickets
Tickets
iParse iKnowledge

Support Desk Select Run book

Knowledge
Repository

Situational Awareness

Monitoring Layer Orchestrator

Server Network Application Website User End Points

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iAutomate Building Blocks

iExecute

iUnique iScrape

iRecommend
iKnowledge

iParse
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 iAutomate - iRecommend

Recommend The Best Matched Run Book For A Given Ticket Description

NLP
iRecommend Pre-processing Synonym Resolution User Defined Features Exclusivity Reg-Ex
ML
Pattern
Matching

Text
Processing

Information
Retrieval Best Matching Algorithms
Ranking Function To Rank Matching Documents
According To Their Relevance To A Search Query
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 iAutomate - iScrape

Automated Runbook Generation

Search Extract
iScrape
Stop word
Removal

Lemmatization

Stemming Create
Incorporate

Information Extraction Algorithms

The Task Of Automatically Extracting Structured Information
From Unstructured And/or Semi-structured Machine-readable
Documents
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 On The Fly Run-book Creation

Encounter Issue where Invokes iKnowledge to Create Run Book Skeleton

Run-Book / Standard Resolution Search For &
Does Not Exist Prior Issue Experience Communicate with Experts

Yes

Prior Yes Initiate Search on Match

Knowledge Pre-Defined Found
Found External Repository ?
?

No

No
Raise Request for New Knowledge SMEs & Experts work
Artefact with To
Experts & SMEs Enrich iAutomate Knowledge

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 iAutomate – Other Modules

Semantic Frames
Parse The Ticket Description To Extract The Relevant Input Parameters
iParse

Search – Extract - Enrich

Incorporate knowledge on similar kinds of issues raised from global
iKnowledge knowledge repositories and KEDB

Active Learning
Cluster the tickets basis on the pattern recognition
iUnique

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 Automatically Evolving Control Over IT

FULL
AUTO
AUTO
7
3 5 iAutomate Learns
1 Integrate iAutomate iAutomate Partially
Build Preliminary Patterns Over Time
with Enterprise Tools Operates in Auto Mode
Knowledge from ITSM
Data High Confidence Cases
Operated by iAutomate
4
SMEs Utilize iAutomate in Autonomously
2 Conjunction with ITS
iAutomate to Ingest 6
Raw Data & Expert Experts Evaluate Auto
SMEs Work On & Resolve Mode & Fine Tune
Knowledge Issues Model

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 iAutomate in AIOPS

Users LUCY (Cognitive Virtual Assistant)

Visibility, Analytics & Insights MyXalytics™

Service Management Layer XSM™

MyCloud™
Automation Layer (iAutomate) COPA™
iAutomate™
Predictive Analytics Based Event Correlation Layer

Unified Element Layer Monitoring

Private/Hybrid
cloud

Business Process Applications Infrastructure Things

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 iAutomate Integrations

Orchestration Automation & Configuration

Orchestrator
AO

ITPA
HPOO
ITSM ITSM

ITSM
Event Automation Event Automation
Event Automation
NOI
Monitoring Tools
Monitoring Monitoring
Application & Infrastructure

OVO Reporter

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 Major Engagements

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$7 BILLION ENTERPRISE | 109,000 IDEAPRENEURS | 31 COUNTRIES