Product Safety Group

1201 South Second Street

Milwaukee, WI USA 53204
productsafety@ra.rockwell.com

PRODUCT NOTICE
Notice of Potential Product Concern

MPL-, MPF-, MPS-, and F-Series Servo Motor

Limited Catalog Numbers, Series A

Ref: PN 2008-07-003

Date: July 2008

Dear Valued Customer,

The purpose of this Product Notice is to inform you of a potential product concern that exists with:

• MPL, MPF, MPS, and F-Series Servo Motors

• Affected product was manufactured or remanufactured beginning May 1, 2008 through June 2, 2008

This Product Notice explains the potential concern and the steps being taken to rectify the situation.
PRODUCT NOTICE
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Product affected by this Product Safety Advisory includes MPL-, MPF-, MPS-, and F-Series, Series A, of the following
catalog numbers:
F-6200-R-H00AA
F-6200-R-H04AA
F-6200-R-K00AA
F-6200-R-K04AA
MPF-A330P-MJ22AA
MPF-A330P-MJ24AA
MPF-A330P-SJ22AA
MPF-A330P-SJ24AA
MPF-A430H-MJ22BA
MPF-A430H-MJ24BA
MPF-A430H-SJ22BA
MPF-A430H-SJ24BA
MPF-B4530K-MJ22BA
MPF-B4530K-MJ24BA
MPF-B4530K-MJ74BA
MPF-B4530K-SJ22BA
MPF-B4530K-SJ24BA
MPF-B4540F-MJ22BA
MPF-B4540F-MJ24BA
MPF-B4540F-SJ22BA
MPF-B4540F-SJ24BA
MPL-A320P-H-X165
MPL-A330P-HJ22AA
MPL-A330P-HJ24AA
MPL-A330P-HK22AA
MPL-A330P-HK24AA
MPL-A330P-MJ22AA
MPL-A330P-MJ24AA
MPL-A330P-MK22AA
MPL-A330P-MK24AA
MPL-A330P-SJ22AA
MPL-A330P-SJ24AA
MPL-A330P-SK22AA
MPL-A330P-SK24AA
MPL-A420P-H-X115
MPL-A420P-HJ22AA
MPL-A420P-HJ24AA
MPL-A420P-HK22AA
MPL-A420P-HK24AA
MPL-A420P-MJ22AA
– PRODUCT IDENTIFICATION -
MPL-A420P-MJ24AA
MPL-A420P-MK22AA
MPL-A420P-MK24AA
MPL-A420P-SJ22AA
MPL-A420P-SJ24AA
MPL-A420P-SK22AA
MPL-A420P-SK24AA
MPL-A430H-HJ22AA
MPL-A430H-HJ24AA
MPL-A430H-HK22AA
MPL-A430H-HK24AA
MPL-A430H-MJ22AA
MPL-A430H-MJ24AA
MPL-A430H-MK22AA
MPL-A430H-MK24AA
MPL-A430H-SJ22AA
MPL-A430H-SJ24AA
MPL-A430H-SK22AA
MPL-A430H-SK24AA
MPL-A4540C-HJ22AA
MPL-A4540C-HJ24AA
MPL-A4540C-HK22AA
MPL-A4540C-HK24AA
MPL-A4540C-MJ22AA
MPL-A4540C-MJ24AA
MPL-A4540C-MK22AA
MPL-A4540C-MK24AA
MPL-A4540C-SJ22AA
MPL-A4540C-SJ24AA
MPL-A4540C-SK22AA
MPL-A4540C-SK24AA
MPL-B4530K-HJ22AA
MPL-B4530K-HJ24AA
MPL-B4530K-HK22AA
MPL-B4530K-HK24AA
MPL-B4530K-MJ22AA
MPL-B4530K-MJ24AA
MPL-B4530K-MJ72AA
MPL-B4530K-MK22AA
MPL-B4530K-MK24AA
MPL-B4530K-RJ22AA
MPL-B4530K-RJ24AA
MPL-B4530K-RK22AA
MPL-B4530K-RK24AA
MPL-B4530K-SJ22AA
MPL-B4530K-SJ24AA
MPL-B4530K-SJ74AA
MPL-B4530K-SK22AA
MPL-B4530K-SK24AA
MPL-B4540F-HJ22AA
MPL-B4540F-HJ24AA
MPL-B4540F-HK22AA
MPL-B4540F-HK24AA
MPL-B4540F-MJ22AA
MPL-B4540F-MJ24AA
MPL-B4540F-MK22AA
MPL-B4540F-MK24AA
MPL-B4540F-RJ22AA
MPL-B4540F-RJ24AA
MPL-B4540F-RK22AA
MPL-B4540F-RK24AA
MPL-B4540F-SJ22AA
MPL-B4540F-SJ24AA
MPL-B4540F-SK22AA
MPL-B4540F-SK24AA
MPS-A330P-M-X156
MPS-A330P-MJ52DA
MPS-A330P-MJ54DA
MPS-A330P-SJ52DA
MPS-A330P-SJ54DA
MPS-B4540F-MJ52DA
MPS-B4540F-MJ54DA
MPS-B4540F-SJ52DA
MPS-B4540F-SJ54DA
PRODUCT NOTICE
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MPL Series MPF Series

MPS Series F Series

Affected product was manufactured or remanufactured beginning May 1, 2008 through June 2, 2008.
PRODUCT NOTICE
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-New Product Label Identification-

Product Labels below are samples only and may display catalog numbers for product that is not affected by this
Product Notice. See pages 2 for a complete listing of affected catalog numbers

For packaged product inspect the package label date code stamped to the right the motor catalog number.
For unboxed product inspect the motor nameplate for date codes beginning 1808 through 2308, where 18 is the
manufactured week and 08 is the manufactured year.

Motor Nameplate Date Code Package Label Date Code

WW YY (week, year) YY MM DD (year, month, day)
PRODUCT NOTICE
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-Remanufactured Product Label Identification-

Product Labels below are samples only and may display catalog numbers for product that is not affected by this
Product Notice. See pages 2 for a complete listing of affected catalog numbers

For packaged product inspect the package label date printed to the right the customer order number in MM/DD/YY
format. Some remanufactured product may have the datecode printed at the lower right-hand side of the label as
shown below, with affected datecodes ExxC where xx is 01-31.

For unboxed product inspect the motor nameplate red remanufactured date code label for dates beginning 1808
through 2308, where 18 is the manufactured week and 08 is the manufactured year.

Motor Nameplate Date Code

WW YY (week, year) Package Label Date Code
MM DD YYYY (month, day, year) OR
MDDY (month, day, year)
PRODUCT NOTICE
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- ISSUE DESCRIPTION -

With the MPL-, MPF-, MPS-, and F-Series Servo Motor, Limited Catalog Numbers, Series A, hereafter referred to as
products, the following potential product quality concern exists:

• Magnet wire is used to wind the motor stator assemblies. Some products were manufactured with magnet wire
of a non-compliant insulation grade.
• Non-compliant motor magnet wire insulation may become damaged during operation, causing the
connected servo drive to fault and prohibit any further motion from occurring.
o The following Servo Drive faults may occur:
ƒ Power Module\Excessive Current Faults (Drive Error codes E05 or E23)
ƒ Position\Velocity Error Faults (Drive Error codes E19 or E20)
o Typically the servo drive and associated cables do not incur damage and can be commissioned with
a replacement motor
• There is no field process to determine if a servo motor is experiencing the anomaly, nor is there a possibility for
field repair.

- ISSUE CORRECTION –
Temporary Workaround: No Temporary Workaround is available.

The issue described above has been corrected in the following versions of the servo motors

• Corrected product date codes: 2408 (June 9, 2008) and later.

All production and remanufactured inventory was inspected and purged as required.

Rockwell Automation is committed to quality improvement. Issues such as this undergo a rigorous improvement
process where a root-cause analysis and preventive / corrective actions are completed. This is to increase overall
customer satisfaction and increased reliability. We welcome your feedback on our product safety notification process
along with your experiences and suggestions for improvement. Please email us at productsafety@ra.rockwell.com.
PRODUCT NOTICE
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- REQUESTED CUSTOMER ACTION -

We request that you take the following actions:

• Verify that you have an affected Series A Servo Motor as listed in the PRODUCT IDENTIFICATION
section above.
• If you have an affected motor, it is recommended that the motor be returned to Rockwell Automation
for replacement.
o If the product was purchased through a Distributor, please contact the Distributor for help
identifying return and replacement stock.
o If the product was purchased directly from Rockwell Automation, please contact your local
sales office for return support.
• If you require further technical assistance, please contact Rockwell Automation Technical Support.
Use the number provided with your service contract, or the appropriate telephone number as listed
on Appendix A (page 8 of this document). Additional contact numbers and email addresses can be
found on http://support.rockwellautomation.com under Phone Support / Email Support.

If you are not personally impacted by this Product Safety Advisory, as the products are no longer in your possession,
Rockwell Automation requests that you forward a copy of this notice along with any identifying documentation,
immediately to the person or organization that the product has been transferred to.

We appreciate your immediate cooperation in this matter. If you have any questions, please contact us.

Sincerely,

ROCKWELL AUTOMATION

* Did you know that you can sign up for Automatic Product Notifications from Rockwell Automation via email? Go
to Support web page at http://support.rockwellautomation.com. Under “Self-Service Support” “Knowledgebase
— Technical questions? Start here!”, you can subscribe to important product updates including Product Safety
Advisories and Product Notices.
 PRODUCT NOTICE
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Appendix A

Regional Technical Support Information

The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location on http://www.rockwellautomation.com/support/ under Phone Support /
Email Support (located on the left edge of your screen)

Phone Number Phone Number

Region / Country Region / Country
( ) International Code ( ) International Code
North America Europe
Canada (1) 440-646-3223 Austria (49) 02104 960 664
United States (1) 440-646-3223 Czech Republic (420) 28401 5911
Caribbean Denmark (45) 43 466 006
All Countries (1) 440 646 3650 France (33) 825303132
Central America Germany (49) 02104 960 664
Argentina 800.666.0320 Hungary (420) 28401 5911
Belize (1) 440 646 3650 Ireland (44) 01908 635245
Bolivia (54) 11 5554 4000 Italy (Brescia, Milano e Padova) (39) 199 11 99 00
Brazil (55) 11 3618 8800 Italy (Napoli, Roma e Torino) (39) 199 11 99 22
Chile 800.53.0012 Morocco (33) 825303132
Colombia 01.800.700.2107 Poland (48) 22 32 60 707
Costa Rica 0800.013.1215 Portugal (1) 440 646 3223
Ecuador 58.212.949.0611 Slovakia (420) 284015911
El Salvador (52) 55 5246 2010 Spain (34) 902 30 93 30
Guatemala (52) 55 5246 2010 Sweden (46) 771 219 219
Honduras (52) 55 5246 2010 Switzerland (49) 02104 960 664
Mexico 001.888.365.8677 United Kingdom (44) 01908 635245
Nicaragua (52) 55 5246 2010 Asia/Pacific
Panama 001.800.203.3475 Australia 1 800 809 929
Paraguay (54) 11 5554 4000 China 1080 0610 0327
Peru 0800.535.36 Hong Kong 800 96 5575
Suriname (1) 440 646 3650 India (91) 11 216 9085
Uruguay (54) 11 5554 4000 Japan 00 44 2261 2142
Venezuela 800.1.00.3062 New Zealand 1 800 809 929

If you have a TechConnect Contract, please use the telephone number supplied to you with the contract