FOOD & BEVERAGE SERVICE

MEET AND
GREET GUESTS
Sulaiman, S.Pd I
Welcoming Guests

You Never Get a Second

Chance to Make a Good First
Impression
Check
Reservation
Name of Booking

Reservation/No Reservation

Confirm Number of Guests

Smoking and Non Smoking

Special Request
Special Needs
Customers 01
Alternative easy access to
their table because of
disability
Making suitable accomodation
Privacy for romantic
02 couples and business
people

03 Room on a tbale to spread

out business documents

A high chair for infants or

04 Warming of a bottle for
babies

05 Special dietary needs

 "Follow Me"
Walk at a comfirtable place
Pull out chairs
Push in chairs
Ensure adequate seating
Remove excess chairs
Lap napkins
Escort and Seat Communication
Customers
Pre-Meal Services

Offer Pre-Meal
Services
Seat
Magazine/Newspaper
Menu
Beverage
Snack
Present Menus

Ensure there are

adequate menus for
everyone to read
Provide menus suitable
for the customers
(different languages,
children's menus)
Present Menus

Distribute menus to the

guest from their right-hand
side
Ask customers if they would
like any starters
Serve any complimentary
starters
Point of direct customers to
other menus (Fixed menus
on walls, daily specials, tent
card displays on tables)
Tell customers you will be
back in a minute to discuss
the menu
Offering Advice and Information

What is Available? Which Ones are the What Promotions

specialty items? Exist?
Offering advice and information

Asking
Question
What investigatory questions can
you ask to help identify their desired
food and beverage needs?
Offering advice and information

Giving
General
Information
Such as :
Compatibility of food
and wine choices
Interpretation of menu
items
 Offering advice and information

Giving
Berikan gambaran lengkap tentang persaingan
pasar. Menyatakan bahwa Anda "lebih bergairah"
adalah omongkosong.

Information
on Food
Ingredients in dishes
Preparation/Cooking Times
Serve sizes
Whether things like MSG and
more
Mhy a certain dish has the name
it does
Whether items are fresh, frozen.,
canned, etc
Offering advice and information

Giving 01 Information spesific to

Information on wines
Size of serve,
Beverage 02
bottles/glasses
Whether thet are domestic
03
or imported beverages

04 How it may be consumed

05 Any special points about it

Offering advice and information

Describe
Specials
Soup of the day
Fish of the day
The vegetables for the
session and how they are
cooked
Any other specials that are
available
Offering advice and information

Making
Recommendation
Items you think they might
like - ask questions
Items you like and why
Items that are popular
Specials of the day
Items the kitchen want you
to sell
Food and Wine Combination
Offering advice and information

Leave Table
After all information has been
passed on the table, you
should retire form the table
while guests browse the menu
and make their selection
Keep an eye on them for cues
that they are ready to order
To improve the customers satisfaction you
need to ensure that you've done the best
service to your guests
And the the first thing you must be able to
welcoming customer as good as possible