English Guide No.

presented by:

Johan Sneider Loaiza

Presented to:
Oscar Mauricio Cortes

English instructor

File
2397449

SENA

Financial services center

Bogotá D.C
2022
1. Work in groups and discuss the following questions:

What do you understand for personal information?

R: For me it is any information that allows to identify a person from his name to his
identity number, address where he receives and telephone number.

What data corresponds to personal information?

R: name, identification number, telephone number, address, marital status, number

of sons.

How can you ask a person about their personal information?

R: What’s your name? Where do you work? Where are you from? How old are you?
Are you married or single?

2. Create a business card using your personal information. Use the image as
an example. Take into account:

- Name of the company

- Full name
- Position in the company
- Contact information
3.2. Listening practice

Before watching the video, discuss

- What is communication?

R: Communication is exchanging information by transmitting and receiving

messages between a sender a receiver.

- How do we use communication at work? Give some examples.

R: Collaboration with tasks of other departments, Team meetings, Reception of

information.

Watch the video, make notes, and answer or complete the following
statements:

- What is communication?
R: Communication is how we get information to each other we have many ways of
communicating with all different people in our lives.

Mention 3 ways of communication

R: text messages, e-mails face-to-face meeting.

What does influence how people imagine you?

R: My passive and quiet personality makes people treat me differently from the way
they are used to treat others.

- Who can you communicate with in a casual or informal way?

R: in a formal way I communicate with people with whom I have had little or no
communication in order to generate respect, in an informal way I communicate with
my mother, brother, and friends of many years with whom I already have confidence
and can speak more explicitly.

- Texting Abbreviation, Emoji, and being silly is fine to communicate

with____________, _____________.
R: with friends and family.
3.3. Reading practice

Before Reading the text, discuss the following questions:

Do you think it is necessary to have a communication code at work? Give

examples.
R: I think they are necessary, to communicate in an assertive way with more
colleagues in the office in order to improve our productivity, teamwork and decision
making among all, for example by holding assemblies, discussions among team
members to make the best decision.

What can you say about formal and informal communication? Describe.

R: I think that formal communication between one or more people makes it clear that
there is a certain respect between everyone that must be maintained in the work
environment even with people with a higher position and importance in a company,
while informal communication is good for more relaxed environments such as being
at home or meeting with friends where in some ways it is not so formal because
there is more confidence and people already know you and you can express yourself
without restrictions.

VOCABULARY

Identify the key words from the text. Look for their definition, pronunciation in
English.

Interchange Intercambio
Role Papel
Organization Organizacion
Channels of communication Canales de comunicacion
Verbal communication Comunicacion Verbal
Spoken communication Comunicacion Oral
Written communication Comunicacion escrita
non-verbal communication Comunicacion no verbal
eye contact Contacto visual
Workplace Lugar de trabajo
Employees Empleados
Duties Funciones
Hierarchical Jerárquico
Command Comando
Network Red
Requests Solicitar
Reports Informes
Bottom-up De abajo hacia arriba
Top-down De arriba abajo
Strand Chain Cadena de filamentos
Cluster Chain Cadena de racimos
Gossip Chain Cadena de chismes
secrecy Secreto
time-consuming Que consume tiempo
reliable Fiable
Supporting Apoyo
Available Disponible

- Establish a comparison chart between formal and informal communication.

Work in pairs

FORMAL COMMUNICATION INFORMAL COMMUNICATION

Privacy: There is no privacy while
Privacy: Privacy is maintained conducting an informal communication,
it can be done anytime and anywhere
Form of communication: Formal Form of communication: Informal
communication is mainly in written form. communication is mainly in oral form
Information flow: only through Information flow: It can move freely
predefined channels.
Evidence: As communication is Evidence: There is no documentary
generally written, documentary evidence
evidence is present
Make a graphic illustration of the 4 types of in/formal communication. Use
mind maps models and

share it with the rest of the class. Work in pairs

Let’s suppose that you are part of a design team. Write a short paragraph,
saying who the

members of your team are. Use the following text as a model.

Hello, my name is Johan Loaiza. I am the manager of Cosmos Real Estate.

These are the members of my team. on my right, are Josefina and Joaquín, they are
in charge of managing the human resources area of the company on my left side,
are Romina, Alfredo and Patricia They are the real estate agents of the company.

real estate representatives of the company. And I'm the one in the center of the
photo. We are an efficient team ready to help our clients obtain the house of their
dreams at a reasonable and fair price.