ShopeeFood Merchant General Terms and Conditions 4.
4.3 Merchant shall provide Shopee with all information necessary for Shopee to present the Products offerings
1. Definitions and Interpretation
1.1 The following terms when used in the Agreement (including these General Terms and Conditions) or any
document referred to herein shall have the following meaning, unless otherwise specifically defined herein
or therein:
“Agreement” means the ShopeeFood Merchant Registration Form to which these General Terms and
Conditions are attached to, including any schedules, appendices or other attachments attached to any of
the foregoing, including all amendments, additions, and variations thereto;
“Applicable Law” means any applicable law, statute, regulation, order, judgement, or guideline passed or
issued by parliament, government or any competent court or authority in Malaysia existing at this time or
in the future;
“Business Day” means any day other than a Saturday, Sunday or a national public holiday in Malaysia;
“Contributions” has the meaning ascribed to it in Clause 6 of this General Terms and Conditions;
“Customer Account” means the Customer’s registered account(s) on the Shopee Platform;
“Driver” means the party conducting delivery of the Products ordered by the Customers through
ShopeeFood Platform;
“Effective Date” means the date of which Shopee approves the ShopeeFood Merchant Registration Form
submitted by the Merchant;
“Merchant Outlet” means a restaurant or place of business that is owned, managed, and registered by the
Merchant to enable the ShopeeFood Services as can be amended and added from time to time based on
the agreement of the Parties;
“Merchant Particulars” means the Merchant’s details set out in the Agreement;
“Merchant SOP” means Standard Operating Procedures for Use of ShopeeFood Services for Merchants, as
can be amended from time to time at the sole discretion of Shopee with or without any notification;
“Merchant Wallet” means the Merchant’s funds account(s) held with Shopee to hold Transaction Funds;
“Net Sales” means the total price of the Products in the Transaction excluding any taxes (including but not
limited to any sale and services tax): (a) after the deduction of any discounts from the Merchant on the
ShopeeFood Platform; and (b) excluding, Merchant’s service charge, Merchant’s surcharge, and other fees
(if any and as applicable) as recorded on Shopee’s or its affiliates’ system;
“Order” means the order of the Products made by the Customers on the ShopeeFood Platform;
“Parties” means, collectively, Shopee and the Merchant and “Party” means either one of them;
“Products” means the food and/or beverages sold by the Merchant through ShopeeFood Platform;
“Service Fee” has the meaning ascribed to in Clause 7.1 of this General Terms and Conditions;
“Shopee Platform” means e-commerce platform through mobile application or website
(www.shopee.com.my) operated by Shopee;
“ShopeeFood Platform” means the food order and delivery platform operated by Shopee on the Shopee
Platform for the provision of ShopeeFood Services;
“ShopeeFood Services” means a food order and delivery platform services where Merchant is able to sell
its Products and the Customers can order the Products, through ShopeeFood Platform, where the delivery
may be conducted by the Drivers or any other method as determined by Shopee;
“Transaction” means any transaction by the Customers of ordering and payment of Products from
Merchant through ShopeeFood Platform; and
“Transaction Funds” means the total amount paid by the Customers for a Transaction through the
ShopeeFood Services on the ShopeeFood Platform.
1.2 In the Agreement (including these General Terms and Conditions):
(a) a reference to a statutory provision shall include that provision and any regulations made in
pursuance thereof as from time to time modified or re-enacted, whether before or after the date
of the Agreement and shall include also any past statutory provision or regulation (as from time to
time modified or re-enacted) which such provision or regulation has directly or indirectly
replaced;
(b) a reference to “written” or “in writing” includes any means of visible reproduction;
(c) a reference to “including” shall be interpreted to mean “including, without limitation”;
(d) a reference to a “Clause” or “Schedule” is to a clause of, or a schedule to, these General Terms and
Conditions (unless the context otherwise requires); and
1.2.1 Unless the context otherwise requires, words importing the singular shall include the plural and vice versa
and words importing a specific gender shall include the other genders (male, female or neuter).
1.3 The headings in the Agreement (including these General Terms and Conditions) are inserted for
convenience only and shall not affect the construction of the Agreement.
2. Scope
The Agreement, to which these General Terms and Conditions are attached, contains the terms for the
provision of the ShopeeFood Services (which may be amended from time to time).
3. Term
The Agreement shall continue in full force and effect for 1 (one) year as of the Effective Date, and shall be
automatically renewed for succeeding terms of 1 (one) year each unless either Party gives written notice to
the other Party at least thirty (30) days prior to the expiration of any term.
4. Description of ShopeeFood Services
4.1 Merchant acknowledges and agrees that the ShopeeFood Services provided by Shopee are limited to (a)
referring Customers to Merchant; (b) as an intermediary between the Customer and the Merchant,
accepting Orders and receiving payments from Customers on Merchant’s behalf; and (c) as an
intermediary between the Customer and the Merchant, including communicating Orders and disbursing
payments from Customers to Merchant. Shopee may carry out changes to ShopeeFood Services, or
suspend the ShopeeFood Services, without notice at its sole and absolute discretion.
4.2 Shopee shall present on ShopeeFood Platform the range of Products offered by the Merchant, to the
extent that it has been communicated to Shopee and it meets the criteria determined solely by Shopee
and communicated to Merchant.
(d) the Products provided, prepared and sold to Customers are of merchantable quality and safe for
on ShopeeFood Platform, including menus, Products, availability of Products at any Merchant Outlets,
operating hours and location of Merchant Outlets, logo, images, prices, and company identity as required
by Shopee (“Necessary Information”). For the avoidance of doubt, in the event that the Merchant fails to
provide Shopee with the Necessary Information, Shopee shall be entitled to use any information available
to Shopee, including any images relating to the Product on the ShopeeFood Platform. Any changes to such
information must be communicated by Merchant to Shopee at the latest seven (7) business days before
the changes take effect.
4.4 Merchant shall verify the information published by Shopee on an ongoing basis, and immediately notify
Shopee of any mistakes or inaccuracies (within 1 hour of discovering such mistakes or inaccuracies). For
the avoidance of doubt, Merchant’s menu, Products, logo, images, prices, company identity and other
relevant information of the Merchant may be published on the ShopeeFood Platform and other medias
(including, but not limited to, Twitter, Facebook and Google AdWords campaign).
4.5 Merchant acknowledges and agrees that Shopee does not provide transportation services, or act as the
transportation provider, courier, postal services provider, deliver service provider, supplier of food and
beverages, or the agent of any party. Shopee makes no representations or warranties and does not ensure
the quality, safety and/or legality of any Products. Shopee does not guarantee the identity of any
Customers or ensure that a Customer will complete a Transaction.
4.6 Merchant acknowledges and agrees that the actual contract for the sale of the Products is directly
between Merchant and the Customers, and Shopee is not a party to such contracts, and accepts no
responsibility, liability, or obligations in connection with any such contract and any dispute arising out of
any Product is between the Merchant and the relevant Customers only.
4.7 The Merchant is required to deal with any refund and/or claim settlement, including, but not limited to,
chargebacks, resulting from the Transaction. Shopee may assist the Merchant in the refund and/or claim
settlement procedures and the Merchant further agrees that Shopee may, at its sole and absolute
discretion, refund the Customer the Transaction Funds without the prior approval of the Merchant.
4.8 Shopee reserves the right to suspend a specific Transaction and/or a Customer Account and/or the
Merchant Wallet and/or the ShopeeFood Services if Shopee believes that any of the following
circumstances has occurred:
(a) where Shopee believes it is necessary or desirable to protect the security of the Customer
Account and/or the Merchant Wallet and/or the ShopeeFood Services;
(b) Shopee believes that a Transaction is (i) made in breach of the terms hereof or in breach of the
security requirements of the Customer Account and/or the Merchant Wallet and/or the
ShopeeFood Services; or (ii) a suspicious, unauthorized or fraudulent transaction related to,
including, but without limitation to, money laundering, terrorism financing, fraud or other illicit
activities;
(c) if the Transactions are for the sale of goods and/or services which fall outside of the agreed
Products or business activities of the Merchant or deemed to be against the Applicable Law;
(d) if the Merchant engages in prohibited activities as specified in the Merchant SOP or any other
policies of Shopee or any Applicable Law; or
(e) otherwise in connection with Shopee’s compliance with any Applicable Law.
4.9 Shopee, at its sole discretion, may provide periodic education to the Merchant on the development of the
ShopeeFood Services, including any changes or addition of facilities of ShopeeFood Services.
4.10 Shopee reserves the right to deduct the Service Fee that Shopee is entitled to and the Contributions (if
any) from the Transactions Funds for the provisions of ShopeeFood Services through ShopeeFood
Platform.
4.11 If Shopee provides any equipment, including, but not limited to, an Electronic Data Capture (EDC), to the
Merchant in connection with the provision of ShopeeFood Services (the “Device”), the Merchant agrees
that it shall be responsible for such Device and is obliged to return it to Shopee in good condition after
termination of ShopeeFood Services. Further details on the use of, technical and operational support
and/or issues settlement related to the Device may be provided by Shopee in the Merchant SOP and/or
published by Shopee in Shopee Platform which shall apply and bind the Parties.
5. Obligations
5.1 The Merchant shall register as a merchant using the ShopeeFood Merchant Registration Form or in any
other manner to be determined by Shopee. The Merchant shall integrate the ShopeeFood Services into the
Merchant Outlet and operate the same in accordance with Shopee’s instructions and policies (as may be
amended from time to time).
5.2 The Merchant shall not permit any Transaction of any Products or items that are prohibited and restricted
under Applicable Law or Shopee’s policies.
5.3 The Merchant shall retain records relating to a Transaction for at least seven (7) years from the date on
which such Transaction occurred.
5.4 The Merchant shall conduct its business and operate the Merchant Outlet in compliance with Applicable
Laws and shall ensure that its business activities are not prohibited by the Applicable Laws.
5.5 The Merchant shall at all times have all relevant licences and permits to conduct the Merchant’s business,
including any food safety laws and regulations. If the Merchant is aware of any violations of its business or
its business is found to be in violation of any Applicable Laws by the relevant authorities, the Merchant
must notify Shopee immediately (no more than one (1) hour upon receiving the notification).
5.6 The Merchant represents and warrants to Shopee that:
(a) to its knowledge, it is not receiving funds in connection with any illegal, fraudulent, deceptive or
manipulative act or practice and that the Merchant is not sending or receiving funds to or from an
illegal source. To the extent that the Merchant becomes aware of any such transaction, the
Merchant agrees to notify Shopee immediately to suspend any such transaction and/or the
Customer Account(s) and/or the Merchant Wallet;
(b) the information published on ShopeeFood Platform relating to the Products offerings satisfy all
legal requirements, including all information relevant to the protection and welfare of Customers
and any laws and regulations related to sales of food;
(c) the information provided by Merchant to Shopee is current and accurate and does not violate any
third party’s intellectual property rights;
consumption, and their storage, production and preparation comply and will comply with all
relevant retail, restaurant, and food safety regulations and the quality or criteria set by Shopee
and any Applicable Laws;
(e) it possesses all licences required by prevailing laws and regulations and that there are no ongoing
criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to Merchant’s
business operations; and
(f) It will not ask for data and/or information from Customers or other parties through any means on
behalf of Shopee and/or its affiliates without prior written approval from Shopee and / or its
affiliates.
5.7 In the event any of the Products are spoiled, defective, or which results in food poisoning, allergies or other
effects that will harm any Customer, Merchant will be fully responsible and/or legally liable for such
incident and it shall release and indemnify Shopee from any claims, damages or losses related to such
matter.
5.8 Neither the Merchant nor any director or officer of the Merchant is an individual or entity (“Person”) that
is or is owned or controlled by a Person that is currently the subject of any sanctions administered or
enforced by the applicable governmental authority in Malaysia (collectively, “Sanctions”), nor located,
organized or resident in a country or territory that is currently the subject of Sanctions. The Merchant shall
not use the ShopeeFood Services in any manner that will result in a violation of Sanctions by any parties.
The Merchant and its subsidiaries and affiliates have not knowingly engaged in, and will not engage in, any
dealings or transactions with any Person or any parties, or in any country or territory, that at the time of
the dealing or transaction is or was the subject of Sanctions.
5.9 The Merchant agrees that it and its affiliates shall conduct business in compliance with Applicable Laws
relating to anti-corruption laws and shall not take any action, directly or indirectly, that would result in a
violation of such laws, including, but not limited to, providing, offering, or promising, directly or indirectly,
anything of value to any governmental authority or government official that would result in a breach of any
such laws. The operations of the Merchant and its affiliates shall be at all times in compliance with all
material aspects with Applicable Laws relating to anti-money laundering and financial recordkeeping and
reporting requirements.
5.10 The Merchant shall not:
(a) decode or do any reverse engineering of Shopee or ShopeeFood Platform’s system;
(b) perform any actions that may cause damages and/or disruptions to Shopee or ShopeeFood
Platform’s system; or
(c) perform any actions that aim to duplicate, replicate and/or steal the information and/or data of
ShopeeFood Services, Shopee and/or the Customers.
5.11 The Merchant agrees to participate in ShopeeFood promotional and marketing activities, including co-
funding campaigns (“Campaigns”) organized by Shopee (“Promotions”). In the event that the Merchant
wishes to withdraw from participating in the Promotions, the Merchant shall notify Shopee’s customer
services of its intentions and complete the opt-out form. Shopee shall process the withdrawal request
within fourteen (14) days from the receipt of the completed opt-out form.
5.12 The Merchant shall be responsible to keep confidential any and all identifications, passwords, personal
identification numbers (PINs), or any other codes to access the Merchant Wallet. The Merchant shall be
fully responsible for all activities that occur under its Merchant Wallet even if such activities or uses were
not committed by the Merchant. Shopee shall not be liable for any loss or damage arising from
unauthorized use of the Merchant’s credentials or the Merchant’s failure to comply with this clause.
6. ShopeeFood Co-Funding Campaigns
Where the Merchant has participated in the Campaigns, the Merchant’s contributions to the Campaigns
(“Contributions”) shall be based on each of the Net Sales recorded in Shopee’s system. Shopee shall notify
the Merchant of its share of Contributions in respect of the relevant Campaigns via e-mail or any other
means as may be determined at the sole discretion of Shopee.
7. Fees and Taxes
7.1 In consideration for the ShopeeFood Services provided by Shopee, Merchant shall pay Shopee a service fee
(“Service Fee”) as set out in the ShopeeFood Merchant Registration Form. The Service Fee shall be charged
on each of the Net Sales based on a successful Transaction recorded in the Shopee system. The Service Fee
shall be exclusive of any service and sales tax (SST) and the Merchant shall be responsible for any taxes
charged by Shopee for the Service Fee.
7.2 Terms of the settlement of the Transaction funds after deduction of the Service Fee, Contributions (if any)
and/or other fees (if any) will be further provided in the Merchant SOP and shall be subject to change at
the sole discretion of Shopee.
7.3 The Merchant hereby authorizes Shopee and/or its affiliates to initiate debit or credit entries to the
Merchant Wallet at any time by written notice to the Merchant, unless otherwise stipulated by Applicable
Law, based on certain reasons, which include the following:
(a) to correct any errors in the processing of any Transaction and/or instruction provided by
Merchant to Shopee, including, but not limited to, double payout;
(b) where Shopee has determined that the Merchant has engaged in any fraudulent or suspicious
activity and/or Transaction;
(c) in connection with any rewards or rebates;
(d) in connection with any uncharged fees or Contributions (if any);
(e) in connection with the settlement of any Transaction dispute, including any compensation due to,
or from, the Merchant; and
(f) any other reasons relevant to any Transaction as determined by Shopee in the future.
7.4 Shopee may, at its sole discretion, amend the Service Fee, Contributions or any other applicable fee or
include any additional fee at any time by written notice to the Merchant.
7.5 The Merchant shall be responsible for all taxes, duties, fees and other charges arising out of, or associated
with, the supply of the Products or its business (“Taxes”) and undertakes to pay all such Taxes in a timely
manner. In the event that the Merchant does not pay Taxes, and such Taxes and (if applicable) any
associated penalties are required to be paid by Shopee, Shopee shall be entitled to recover such amounts
paid by Shopee.
8. Intellectual Property Rights
8.1 Shopee and/or its licensors reserve and shall retain its entire right, title and interest in all copyrights,
trademarks and other intellectual property rights therein and relating thereto, except as expressly
granted to the Merchant in the Agreement.
8.2 The Merchant grants Shopee, for the term of the Agreement only, a worldwide, non-exclusive,
royalty- free, non-transferable licence to copy, use and display any logo, trademark, trade name or
other intellectual property owned by, or licensed to the Merchant for the purpose of implementing
the Agreement. The Merchant hereby warrants and represents that it owns or has the right to use
and sub-license any intellectual property which it uses or licenses for use to Shopee.
8.3 Merchant represents and warrants that it owns or is the legal licencee of all intellectual property
rights used under the Agreement, free from any infringement or violation of any third-party
ownership or intellectual property rights, and that no other party will claim to have the same
ownership of such intellectual property rights.
8.4 All reports, specifications, and other similar documents compiled or prepared in the course of the
Agreement, including documents, materials produced in respect of the ShopeeFood Services and any
derivation of any intellectual property rights granted by any Party shall be the absolute property of
such Party throughout their preparation and at all times thereafter. For the avoidance of doubt, the
intellectual property rights subsisting in all reports, specifications and other similar documents set
out in this clause shall at all times remain vested in the relevant Party.
8.5 Each Party warrants to the other Party that it will not use any other Party’s trademark for any
marketing activities, including, but not limited to, promotional activities without prior written
consent from the other Party. Notwithstanding the above, Shopee shall be entitled to use the
Merchant’s trademark to promote the ShopeeFood Services and related promotion in all platforms
across all media worldwide.
9. No Warranty
9.1 THE SHOPEEFOOD SERVICES ARE PROVIDED “AS-IS” AND WITHOUT ANY REPRESENTATION OR
WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. SHOPEE AND ANY OF ITS SUBSIDIARIES
AND AFFILIATES, OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND SUPPLIERS
SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. SHOPEE DOES NOT HAVE ANY CONTROL OVER
PRODUCTS THAT ARE PAID FOR THROUGH THE SHOPEEFOOD SERVICES. SHOPEE DOES NOT
GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO ANY PART OF THE FOOD
SERVICES, AND OPERATION OF SHOPEE SITE MAY BE TEMPORARILY SUSPENDED FOR MAINTENANCE
OR UPGRADE OR INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF SHOPEE’S CONTROL.
SHOPEE WILL MAKE REASONABLE EFFORTS TO ENSURE THAT SHOPEEFOOD SERVICES ARE
PROCESSED IN A TIMELY MANNER BUT SHOPEE MAKES NO REPRESENTATIONS AND WARRANTIES
REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING.
9.2 Shopee shall not be liable for any of the following:
(a) any suspension or refusal to accept payments which Shopee reasonably believes to be made
fraudulently or without proper authorization;
(b) the payment instructions received contain incorrect or improperly formatted information;
(c) hardware, software, mobile device and/or internet connection is not functioning properly
due to, including, but not limited to, viruses, disruptions or other forms of system disruption
such as unauthorized access by third parties; or
(d) any circumstances as specified in Clause 4.8.
10. Confidentiality and Personal Data
10.1 Each Party shall keep confidential and shall not disclose to any person or use directly or indirectly for
its own or any other person’s benefit (other than for the due performance by it of its obligations
under the Agreement), any Confidential Information disclosed, made available or otherwise
provided to the receiving Party by or on behalf of the disclosing Party. “ Confidential Information”
means any information having been designated in writing to be confidential or proprietary or if given
orally, is confirmed promptly in writing as having been disclosed as confidential or proprietary or
otherwise by the disclosing Party to the recipient including any Personal Data, all subscriber
information (including viewing patterns, viewing details, quantity, time or duration of usage of
equipment or viewing of the content), details (including contact details, telephone numbers,
network configuration, location information, billing name, billing amounts, credit history and other
payment details), information of a commercial, technical or financial nature relating to the
Agreement, the disclosing Party or any of its affiliates including all trade secrets, know-how, show-
how, patents research, development or technical information, confidential and proprietary product
or information, intellectual property rights, business plans, operations or systems, financial and
trading positions, details of customers, suppliers, debtors or creditors, information relating to the
officers, directors or employees of the disclosing Party or any of its affiliates, marketing information,
printed matter, rates and rate tables, contracts, all regardless of form, format or media whether
machine readable or human readable, including written, oral or tangible form and also includes
information communicated or obtained through meetings, documents, correspondence or
inspection of tangible items. This clause shall not apply to any Confidential Information which at the
time it is disclosed, made available or otherwise provided by the disclosing Party, is in the public
domain and shall cease to apply to any information which subsequently becomes publicly available
otherwise than as a consequence of any breach by the receiving Party.
10.2 The receiving Party may disclose Confidential Information to (a) its directors and employees to the
extent that their duties will require them to have access to such Confidential Information, provided
that the receiving party shall instruct such directors and employees to treat such Confidential
Information as confidential and not use such Confidential Information for any purpose other than
the proper discharge by them of their duties; and (b) its external auditors, lawyers and professional
advisers, and the receiving Party shall ensure that the persons to whom such disclosure is made are
contractually bound by the provisions of this clause by the incorporation of corresponding provisions
of confidentiality in their employment and other applicable contracts.
10.3 The Parties herewith shall comply with their respective obligations as the Data User and the Data
Processor as required under all Applicable Laws and the privacy policy available on Shopee Platform
in connection with any Personal Data in relation to the Agreement. For the purposes of the
Agreement, “Personal Data” means personal data having the meaning ascribed that are under the
control of Data User and in respect of which Data Processor is or is required to provide services for
the performance of the Agreement; “Data Processor” means in relation to Personal Data, any
person, other than an employee of the Data User, who processes the Personal Data solely on behalf
of the Data User, and does not process the Personal Data for any of his own purposes; and “Data
User” means a person who either alone or jointly or in common with other persons processes any
Personal Data or has control over or authorizes the processing of any Personal Data but does not
include a Data Processor.
10.4 The confidentiality obligations under this Clause 10 shall survive the termination of the Agreement,
and/or until the Confidential Information enters the public domain.
11 Force Majeure
11.1 The Parties are released from responsibility to all obligations and delay of work as consequence of
Force Majeure. “Force Majeure” means any extraordinary circumstances which is an unforeseeable,
inevitable event and/or beyond reasonable control of the Parties including but not limited to
epidemic or pandemic (except the epidemic/pandemic of Corona Virus Disease 2019 (Covid-19)),
natural disaster, war, rebellion, aggression, sabotage, riot of mass, and existence of governmental
regulations in monetary affairs which directly influence performance of the Agreement.
11.2 If either Party has delayed or is prevented from performing its obligations hereunder as a result of
an event of Force Majeure, it shall promptly notify the other Party in writing as soon as possible
after the occurrence of such an event of Force Majeure.
12 Termination
12.1 Each Party may terminate the Agreement immediately if:
(a) the other Party files a petition for bankruptcy, becomes insolvent, or makes any
arrangement or composition with or assignment for the benefits of its creditors, or a
receiver or an administrator is appointed for such Party or its business, or the Party goes
into liquidation either voluntarily (otherwise than for reconstruction or merger) or
compulsorily;
(b) upon the occurrence of a material breach of the Agreement by the other Party or if the non-
defaulting Party believes that such breach is capable of remedy and provides opportunity to
remedy, but the breach is not remedied within 30 (thirty) days from the date of notice of
such breach by the non-defaulting Party; or
(c) Shopee suspects that there is any unlawful, illegal and/or fraudulent act committed by
Merchant and/or Merchant’s employees or agents;
(d) the other Party violates or fails to comply with any Applicable Law in a manner that may
result in adverse effects on the non-defaulting Party in any material respect, including any
food safety or other regulations relating to restaurants and/or meals; or
(e) by giving the other Party 30 (thirty) days’ prior written notice for any or no reason.
12.2 The termination of ShopeeFood Services shall not relieve or limit either Merchant or Shopee from
its obligations, responsibilities and liabilities accruing prior to such termination.
13 Assignment
13.1 The Merchant may not assign any of its rights under the Agreement to any person without the prior
written consent of Shopee.
13.2 The Merchant may not permit other persons (other than Customers) to use the ShopeeFood
Services without the prior written consent of Shopee.
13.3 The provisions of the Agreement shall be binding upon the Parties and their respective successors
and permitted assigns.
14 Relationship of the Parties; Driver as Independent Contractor
14.1 Nothing in the Agreement shall be construed to create a partnership, joint venture or agency
relationship between the Merchant and Shopee. Neither Party has authority to enter into
agreements of any kind on behalf of the other Party.
14.2 The third-party agreement pursuant to which Drivers agree to provide food delivery service to
Customers is an independent agreement between the Customer and the Driver, who is not an
employee or agent of Shopee. Shopee is only intermediary between the Customer and the Driver.
14.3 Shopee does not provide any transportation services and shall not be held responsible whatsoever
to any of the Parties for any Driver’s action, negligence, failure, lateness, or rejection to provide
transportation service.
14.4 Shopee does not and shall not guarantee the safety, reliability, compatibility, or capability of the
Driver during the delivery of his/her obligation in delivering the Products from Merchant Outlets to
the Customer. Therefore, Merchant hereby holds Shopee harmless and discharge Shopee from any
and all responsibility, claim, cause, or damage which occurs from such delivery service by Drivers.
15 Indemnification
The Merchant shall fully indemnify and hold Shopee, its affiliates, and its and their respective
officers, directors, employees, agents and third party contractors (the “Indemnified Party”),
harmless from any loss, liability, costs and expenses (including full reimbursement of any legal and
professional costs) which the Indemnified Party suffers or incurs as a result of, or in connection with,
any claim made or threatened by a third party relating to any Products, the use of Merchant of
ShopeeFood Services or ShopeeFood Platform and/or any breach of any provisions of the
Agreement, except for resulting from the negligence, bad faith or wilful misconduct on the part of
Shopee. Notwithstanding any other provision herein, it is agreed that neither Party shall be liable to
the other Party for any loss of profit, goodwill, business opportunity, and anticipated savings or for
any indirect or consequential loss or damage suffered or flowing from either Party.
16 Governing Law; Dispute Resolution
The Agreement shall be governed by the laws of Malaysia. In the event any dispute, controversy,
claim or difference of any kind whatsoever shall arise between the Parties in connection with the
Agreement, including the breach, termination or validity of the Agreement, or in connection with
the determination of any matters which are subject to objective determination pursuant to the
Agreement (“Dispute”), which Dispute has been subject of a written notice by one Party to the
other
(“Dispute Notice”), the Parties shall attempt, for a period of thirty (30) days after the receipt by one
(1) Party of a notice from the other Party of the existence of a Dispute, to settle such Dispute in the
first instance by mutual discussions between the senior management of each of the Parties. If the
Dispute cannot be settled by mutual discussions within the thirty (30) days period, it shall be referred
to and finally resolved by arbitration administered by the Asian International Arbitration Centre
(“AIAC”) in accordance with the Arbitration Rules of the AIAC for the time being in force, which rules
are deemed to be incorporated by reference in this clause. There will be one (1) arbitrator who shall
be jointly appointed by the Parties. If the Parties are unable to agree on the arbitrator, the arbitration
shall be appointed by the Director of the AIAC in accordance with the AIAC Rules. The language of the
arbitration shall be English. The place and seat of arbitration shall be Kuala Lumpur, Malaysia. Both
Parties agree that Part III of the Arbitration Act 2005 shall not apply to the Agreement or the
arbitration proceedings arising out of the Agreement. The Agreement and the rights and obligation of
the Parties shall remain in full force and effect pending the award in any arbitration proceeding
hereunder, save for the part in dispute and is to be determined in the arbitration proceeding.
17. Notices
17.1 All notices under the Agreement shall be made by personal delivery, through registered letter sent
through overnight courier, or e-mail, at the following addresses:
(a) if to Shopee:
Shopee Mobile Malaysia Sdn. Bhd.
Level 25, Menara Southpoint,
Mid Valley City, 59200,
Kuala Lumpur,
Malaysia.
E-mail: legal.my@shopee.com
Attention: Group General Counsel
(b) if to the Merchant, to the address set out in the Merchant Particular or through other
method or means determined by Shopee.
17.2 All notices hereunder shall be deemed duly delivered:
(a) if delivered by personal delivery, when left at the address required by this Clause 17;
(b) if sent by overnight courier, on the second (2 nd) Business Day after it is picked up by the
courier; or
(c) if sent by e-mail, on the day of dispatch so long as such e-mail was sent prior to 5:00 pm on
a Business Day in Malaysia; if sent after 5:00 pm on a Business Day or sent on a day that is
not a Business Day, it shall be deemed delivered on the following Business Day. In the case
of the Merchant sending a notice through e-mail, such e-mail shall be sent through e-mail
address set out in the Merchant Particulars and shall be deemed sent by the Merchant
themselves, an officer of the Merchant, or other party authorized by the Merchant on
behalf of the Merchant.
18 No Waiver
The failure by a Party to enforce any provision of the Agreement shall not be construed as a waiver
of such provisions or of the right to enforce that, or any other, provision of the Agreement. No
waiver shall be construed as a continuing waiver.
19 Severability
If any part of the Agreement is or becomes invalid, unlawful or unenforceable then such part shall
be severed from the remainder of the Agreement, which shall continue to be valid and enforceable
to the fullest extent permitted by Applicable Law.
20 Entire Agreement
The Agreement (including all attachments and other documents referred to herein, including, but
not limited to, the Merchant SOP and the standard operating procedures by Shopee for the
provision of ShopeeFood Services) represents the entire agreement of the Parties in relation to its
subject matter, of which the Parties shall be bound to it. All the things that have not been regulated
in the Agreement shall be regulated in the Merchant SOP or any other document published by
Shopee on the Shopee Platform. The Merchant SOP is an inseparable part of the Agreement and by
agreeing to the Agreement, the Merchant agrees to be subject to the Merchant SOP. If there is any
discrepancy between any provision of the Agreement and any provision of the Merchant SOP on
Shopee Platform or ShopeeFood Platform for the provision of ShopeeFood Services, the provisions
of the Merchant SOP shall prevail.
Updated Version 170222
Signature
Name of
Merchant
Date
Name:
Designation: