Jessica Hurtado

21421 N 30th Dr
Phoenix, Az 85027
(928) 366-9819
Hurtadojessica16@gmail.com

Skills and Competencies

● Organized, efficient, and energetic.
● Highly focused and exceptionally productive in fast-paced settings.
● Excellent telephone and interpersonal skills; able to quickly establish rapport with
customers.
● Bilingual: English and Spanish
● Extensive computer knowledge of Microsoft Word, Powerpoint, and Outlook.

Experience

Chick-fil-A, Yuma, Az — Hospitality Leader

Winter 2014- Spring 2015
● Supported team to reach common goals and responded appropriately to the concerns of
the other employees and guests. Developed excellent customer service skills while
functioning as a food server and hostess.

State Farm, Yuma, Az — Receptionist

Spring 2015- Summer 2016
● Established secretarial skills while communicating and greeting customers. Identified
customer needs and matched them with the appropriate resources. Processed payments
and completed bank deposits daily.

State Farm, Tucson, Az — Service Assistant

Summer 2017- Summer 2018
● Provided high-level administrative support and purchased office supplies and business
products. Performed various business-related tasks such as scheduling appointments,
handling phone calls, composing correspondence, and processing mail—assisted
incoming customers with financial and insurance needs.

Starbucks, Phoenix, Az — Shift Supervisor

Fall 2018- Present

● Assist the store manager in executing store operations during scheduled shifts and
delegate tasks so that partners can create and maintain the Starbucks Experience for our
customers.

AV Cosmetic Surgery, Scottsdale, Az— Director of First Impressions

January 2019- 2021

● Creating an inviting environment for our patients and providing multifaceted
administrative support for a surgical and weight management practice. Above excelling at
secretarial skills, guiding patients to reach weight goals is also one of my commitments.
I've also had the opportunity to sharpen my technical and marketing skills by serving as a
contributor to our social media.
Boys and Girls Club of Scottsdale— Part-time Staff

July 2021- Present

● Supervising and evaluating activities provided within a specific program area, such as
Education, Social Recreation, Arts & Crafts, and Physical Education. I also have been
approved to operate company buses to transport the children safely to and from the club.

Organizations
● Arizona Association of Student Councils— Attendee/Junior Counselor
● America’s Homecoming Queen, Inc
● Hugh O’Brian Youth leadership— Alumni

Education

Currently enrolled at Arizona State University.

● GPA 3.8