ISO 9001 -

14001:2015. Likelihood 1 Impact 1 Risk Responsible Person

Business Area / Process / Relationship Nature of Risk Specific type of Risk, Impact or Opportunities Existing control measures New mitigating actions
ISO -5 -5 score* & Date
45001:2018

Emissions from vehicles are limited by the use of

ventilation equipment which attaches to the exhausts of Vehicle exhaust emissions ventilation equipment in use in the main
Emmisions 3 2 6 Not required Manager
the vehicles and passes the emmisions through a filter workshops, limited chance of being introduced into the offices
system before venting to atmosphere

The statutory nuisances that drive from the process are

noise and limited emissions. With the use of the
Statutory
ventilation system the emissions option is severely 1 4 4 The control measures used for emissions will resolve issue Not required Manager
Nuisances
reduced leaving only noise. There are no neighbours
within earshot

Waste can be derived from the products of removal

from the vehicles, i. e. Wood, metal, paint, oils, tyres,
The annual waste returns are checked for
seating plus the packaging materials from the new
Waste 3 1 3 Waste materials are collected into a skip which is then recycled details of the percentage of recycled Manager
products. This could lead to an opportunity to recycle
materials
the waste and show your clients what a responsible
organisation you are

Emissions from vehicles result from mileage’s operated

by the vehicles. The use of satellite navigation systems Staff are made aware of traffic reports and the use Satallite navigation
Fuel Use 3 4 12 Mileage’s checked on vehicle logs Manager
and driver behaviour can reduce the mileage and to reduce vehicles mileage and down time
vehicle waiting time to reduce fuel use

Risk (Environmental) 6.1

Noise emanating from machinery, especially cutters,

scrapers, drilling during the vehicle restoration and
Noise preparation processes. High levels of noise could affect 1 3 3 There are no neighbours within earshot Quieter machinery is being sourced Manager
the population in the nearby properties, however There
are no neighbours within earshot.

Some of the chemicals used in service and / of repair The dilution factors created by air currents limit any opportunities for Improvement in product quality is leading
Odour 1 3 3 Manager
produce an odour high levels of noxious fumes to less toxic materials being used

Overuse of energy could lead to increased costs which Equipment is serviced and maintained, vehicles are serviced according Checks are carried out to ensure the
Energy Use 3 3 9 Manager
may not be recoverable to the manufacuturer’s instructions. servicing requirements are performed

Enmergency Staff could be unprepared for an eventuality that could Emergency plan in place that is audited as part of the EHQS Emergency plans agreed and briefed to Bill Delamare / David
3 4 12
Preparedness affect their well-being. management system staff Dewberry

Inspections by the Health & Safety Co-

All Vehicles are cleaned by the staff using the vehicle, client vehicles Ordinator and EHQS Consultant are Bill Delamare / David
Mold Growth Opportunity for noxious or poisonous mold growth 3 4 12
cleaned by valeting company made monthly to check the cleaning Dewberry
regime

Spill kits are provided in the vans in case of of a spillage, staff are
Spill Response Liquid materials could pour down the gullies if split. 3 4 12 Spill kits are checked Driver
trained in their use

Photography is used to provide

Customer Failure to meet the Customer Requirement could lead All work is inspected by the Manager and the Client. Any discrepancies
3 4 12 information regarding the quality of the Manager
Requirements to loss of business and poor publicity. are discussed and resolved.
finished product

The correct specification needs to be agreed to ensure

Correct the end product meets with the Customers requirement The client is kept informed when the specification is checked by the
3 4 12 Manager
Specification and promotes satisfaction and increases the potential Manager and agreed during the course of the operation
for future business.
Risk (Quality Management) 6.1
Acceptable The failure to use the correct materials could lead to a All materials are checked against the
3 4 12 The Manager provides the materials to be used from a range of products. Manager
Materials poor quality finish and Customer disapproval manifesto for type, quantity and quality

Poor standards of workmanship lead to Customer

Workmanship dissatisfaction and a poor finish. Good standards will The products are used by trained staff who are supervised by the Site
3 4 12 The Manager monitors the jobs in progress Manager
Standards lead to an acceptable finish and the potential for repeat Supervisor
orders

Staff working on roofs and balaconies where access is required above

Falling from the Trees 3 5 15 The Manager checks the operation Manager
2 metres are trained in the use of harnesses for securing themselves

The access ladder is inspected prior to use. The step ladder is self
Falls from Height Falling from the Access Ladder 3 5 15 The ladder is inspected prior to use Manager
supporting. Staff have been trained in workin g at height.

Control measures, including using lanyards for tools, are used for
Falling from the Scaffolding 3 5 15 preventing items from falling from the operative also protect any The Manager checks the operation Manager
personnel below

Lifting equipment is also provided and

Incorrect Lifting Technique 3 4 12 All Haynes staff are trained in manual handling by qualified instructors. Manager
staff are trained to use it.

Where materials are required to be lifted that cannot be lifted by

Lifting equipment is also provided and
Materials too heavy for manual lift 3 4 12 manual handling an alternative arrangement will be made along with Manager
staff are trained to use it.
the trained operators.
Manual Handling

Manual handling is reduced, so far as possible, by the use of materials

hoists, trolleys and trained staff. Where heavy items are required to be Lifting equipment is also provided and
Lack of equipment to reduce manual lifting 3 4 12 Manager
manoeuvred, then specialised lifting equipment will be used. Staff are staff are trained to use it.
instructed not to lift heavy materials at their training session.

Slippery sufaces 3 3 9 See below Manager

Where possible all materials that could cause a tripping, slipping Pre work inspections by the Manager
Slips, Trips & Slippery materials on the floor 3 3 9 Manager
hazard are removed. Correct footware is always worn, see below. highlights any slippery surfaces
Falls

All staff are provided with the protective clothing required for the task in
Visual PPE audits are made by the
Lack of correct footware 3 4 12 hand, including Safety footware. The wearing of the required protective Manager
Manager during site visits
clothing forms part of the site inspections by the Manager/Directors.

Any cuts and abrasions are dealt with by the on-site first aider. Where
Cuts and First Aiders and Kits are available on all
Potential for gangrene or septicemia 3 3 9 a welfare facility has been provided this has running water, soap and Manager
Abrasions vehicles
disinfectant, also a fully equipped first aid kit.

Risk (Health & Safety)
Staff generally work in areas that have been sealed off from the
Customers staff and other members of the public. Where staff are Incidents of abuse from customers or
Staff could be subjected to abuse from Customers staff
Abuse & Violence 3 3 9 abused then this is reported back to the Client for action. The Haynes pedestrians are reported back to Human Manager
or members of the public
staff are made aware of the need not to react to comments from non Resources for action.
Haynes personnel
4.3
Arrangements are made with the Client to identify and remove any
Contact with asbestos products used in the previous asbestos products from the area being worked. Any additional Staff are told to stop the tasks if they
Asbestos 2 5 10 Manager
vehicle brakes could lead to Mesothelioma products found during the operation are reported back to the Client for suspect the presence of asbestos
removal prior to work re-commencing.

Personnel working for Haynes need to be alert and not
suffering from any form of awareness retardation. Use
Drugs & Alcohol
of alcohol or misuse of drugs can lead to awareness
retardation and the potential for a serious injury
The company has a strict policy on the misuse of alcohol or drugs. Any where staff are suspected of being under
staff performing a role where consumption of alcohol or drugs which the influence of Alcohol or Drugs they will
3 4 12 Manager
could affect performance must report any consumption to the be taken off the job. Councelling will be
Managing Director prior to starting work. offered.

Incorrect use of display screen equipment could lead to

Display Screen work-related upper limb disorder. Correct use could All equipment provided has been identified as fit for purpose and staff Staff generally use laptops when working
2 3 6 Manager
Equipment lead to improved business management and a are trained in its use. at home
reduction in waste materials and time

Staff working from home could use poor equipment or

Staff are only allowed to work from home using company sourced
Working from materials not designed for business use leading to poor A working from home risk assessment will
2 3 6 equipment. Only administrative work is allowed and equipment is Manager
Home product quality and failure to complete the tasks be performed
provided.
satisfactorily

Over and/or demanding work can lead to a situation

where the person becomes stressed and fails to Work levels are managed to reduced unnecessary stress and strain on
Stress perform to the best of their ability. While some forms of 2 4 8 staff. If any staff feel that work pressures are too much then they have Councelling provided when required Manager
stress can be benfeficial over stressed people do not access to a confidential help line.
perform effectively

Staff workin alone is rare and generally only occurs when a lone
Lone working could result in a person being injured and Staff are required to report into Head
Lone woring 2 4 8 person goes toperform a simple one person task. Their movements Manager
then left to suffer unnecessarily. Office after the job is finished
are monitored.

Personal protective needs to the correct type and the

Personal All staff are aware of the need to wear the protective clothing identified
correct size to function effectively otherwise the last
Protective 3 4 12 at the Client meetings. Failure to wear all the clothing required is a Failure to wear PPE is a disciplinary event Manager
line of defence will not be sufficient to reduce the
Equipment disciplinary offence.
injuries

Correct use of work equipment leads to efficiency and

All staff are trained and qualified in the use of the equipment required Qualifications required for the tasks are
Work Equipment Customer satisfaction. Poor use of equipment leads to 2 4 8 Manager
for the operation. When necessary addition training is provided identified
dissatisfaction and a lack of further orders

Fire prevention can lead to increased productivity and

a safer working environment. Uncontrollable fires lead Staff are trained in the use of fire extinguishers, extinguishers are
Fire Safety 2 5 10 Staff training is kept up to date Manager
to damage and loss which could affect the contract and provided and services
future business relationship

There are several risks in the process which could lead
to poor performance and a lack of Customer
Process Risk
satisfaction. These risks have been identified and are
list in the following manual.
The Manager and Supervisor assesses the standard of work being
performed. Evidence is gathered and reported back to the client for
2 4 8 Manager
Customer feedback and gathered in the client file to be used during a
‘lessons learnt’ exercise at Management Review

Any changes to the project or method of delivery are discussed with

Management system planning
When making changes to the process consideration
6 Process Change needs to be given to the ability to supply the materials,
products and timescale required.
Haynes Bros use a preferred list of
the Client so that an effective solution can be employed. The Manager
2 4 8 suppliers so understanding is readily Manager
is responsible for providing any additional materials, and for the quality
available
and suitability of the materials provided.

The provision of the resources needed to manage the

Process Resources to deliver the projects are identified and the required Additional resources can be obtained from
process effectively are detailed in Section 7 of the 2 3 6 Manager
Resources supervisory personnel are allocated to the project. the recruiting agency
manual

The aspects associated with the companies product

and service delivery have been identified in the register
Significant
6.1.2 for Aspects and Impacts. These have been identified
Aspects
by their significance to the business system and
controls have been put into place.
The Aspects and Impacts register contains details of the parts of the
operation that could affect the process and the environment in which Significant Aspects and Impacts are
3 4 12 Manager
the process is performed. These Aspects, and their Impacts, are dicuseed at Management Review
discussed with the Client and remedial actions agreed when required.

Environmental Aspects

The impacts of the project being performed are assessed during the
Significant Significant Aspects and Impacts are
Have you identified the impacts 3 4 12 client meeting. Remedial actions are agreed with the Client and Manager
Impacts dicuseed at Management Review
monitored by the Director. Any feedback is stored in the project file.

Resources to ensure the efficient completion of the Resources are identified during discussions with the Client. Staff are
7 client's requirements are identified at the contract stage 3 4 12 selected who best fulfill the required skill-set. The quality of their work Manager
and the required resources are allocated is monitored by the Manager and acted upon accordingly.

When levels and the nature of competences are not Levels of competence are assessed at product delivery and staff are
Additional and/or product training training
7.2 Competence correctly identified the potential for poor workmanship 3 4 12 selected as required. The project processes are monitored by the Manager
can be provided.
is increased Manager

Staff who are not fully aware of their role in the

Staff are made aware of their role within the organisation via memos,
business structure and the need to perform to the best Staff representatives are invited to the
Resources 7.3 Awareness 3 4 12 site meetings and email. This gives the staff an opportunity to discuss Manager
of their abilities can produce poor standards of Heath and Safety Committee
matters with Senior Management
workmanship and reduce Customer satisfaction

A lack of effective communication can lead to

misunderstanding and poor quality workmanship. Both Information is passed to the workforce via toolbox talks, memos and
7.4 Communication 3 4 12 Manager
of these could lead to Customer dissatisfaction and a email.
lack of future orders,

Failure to provide the correct documentation could lead Documents required for the business process are controlled by
7.5 Documentation to legal repercussions and an inability to defend you 3 4 12 procedure HB-EHQS-07-05-01 Control of Documentated Information. Manager
actions when something goes wrong Client documents are kept in the project file.

When planning for delivering the product or service,

Planning of Products / Service
have we identified where in the process there is risk of
All planning issues are resolved with the client during the pre-start up
problems occuring?
8 Process Risk 3 4 12 meetings. Here any issues are discussed to ensure a smooth Manager
Do we know what needs to be done when the
operation.
problem occurs, or can there be a preventive
maintenance plan in place to avoid the problem?

Are there risks that we will not be able to meet the

All risks are identified at pre-contract stage and discussed with the
requirements for the product or service?
client. Changes to use or design of productsor materials are negotiated Where new equipment or materials have
Review of Requirements for Products / New technology Is there a new design that stretches the limits of our
8.2.3 3 4 12 with the client and resolved prior to the contract start. Use of new been used a follow-up process is put into Manager
Service Risks abilities or knowledge?
equipment and any training requirements are resolved at contract start place
Is there new technology that we will be using
up meetings.
for the first time to meet requirements?

What risks exist when adding a new supplier, and how

will we address them?
Control of externally provided Supply Chain When placing an order with a supplier for Materials are supplied according to their specifications in the
8.4 3 4 12 Manager
Products and Services - Purchasing Risk material or services that we have not received from the quantities required for the project in hand.
supplier before, what are the risks that they will not be
able to deliver properly?

Has a system to ensure tracability of products, Materials are identified by product code and name, these are checked Discrepancies are discussed at
Tracability 8.5.2 Identification Risk 3 4 12 Manager
materials and staff been implemented the technician. Any discrepancies are discussed with the supplier. Management Review

The monitoring measures in force include on-site monitoring by the

Evaluation of the business Measurement Does the monitoring arrangement meet the needs and supervisors, visits from the health and safety co-ordinator and these items are discussed at
9.1 3 4 12 Manager
performance Risk aspirations of the business? inspections by the EHQS Consultant. These are currently proving Management Review
adequate for the business operation.

Does the Management Review agenda and minutes Management Review is performed twice year and covers the topics
Management Review 9.3 Monitoring Risk provide the required information regarding the business 3 4 12 required to manage the business effectively. The Review is audited Manager
performance? annually during the BAB surveillance visit.

Internal audits are performed by the Health & Safety Co-Ordinator on

Identification of Does the system of internal audit meet the site covering health and safety,quality of products, materials and Audits asre discussed at Management
Internal Audit 9.2 3 4 12 Manager
Faults requirements of the business need? standard of workmanship. The EHQS Consultant performs 4 audits per Review
year of the companies compliance to the management systems.

The Executive Director visits to assess the standard of work being

Lack of System Does the system of continous improvement meet the performed. Evidence is gathered and reported back to the client for
Continous Improvement 10.3 2 3 6 Manager
Improvement requirements of the business need? Customer feedback and gathered in the client file to be used during a
‘lessons learnt’ exercise at Management Review.

Page 1 of 9
Risk Assessment Matrix – Environmental

Small issue resolved and

control in place
Likelihood of Occurrence

A freak combination of factors that would be required for

1 1
an incident to occur

A rare combination of factors that would be required for

2 2
an incident to occur

Could happen when additional factors are present but

3 3
otherwise not likely to occur

Not certain to happen but additional factors may result in

4 4
an accident

5 Almost inevitable that an incident would result 5

Determination of Risk

Rating Risk Strategy

VH 20+ Very High Intolerable Risk
Intolerable Risk (Review
H Dec-18 High current control
measures)
Tolerable Risk
M 6-Oct Medium implementing current
control measures
L 1-May Low Tolerable Risk
 Hazard Severity
2 3 4 5

Minor pollution discharge which
would not create a Statutory
Nuisance
Potential for an
Environmental discharge Major pollution leading to sever
Environmental discharge
which could lead to the environmental damage and
which could lead to the
creating of a Statutory action from the Statutory
creating of a Statutory
nuisance Authorities
nuisance

2 3 4 5

4 6 8 10

6 9 12 15

8 12 16 20

10 15 20 25
Assessment Matrix – Business Management

Small issue resolved and control in place

A freak combination of factors that

1 would be required for an incident to 1
occur
Likelihood of Occurrence

A rare combination of factors that

2 would be required for an incident to 2
occur

Could happen when additional factors

3 are present but otherwise not likely to 3
occur

Not certain to happen but additional

4 4
factors may result in an accident

Almost inevitable that an incident

5 5
would result

Determination of Risk

Rating Risk Strategy

VH 20+ Very High Intolerable Risk
Intolerable Risk (Review current
H Dec-18 High
control measures)
Tolerable Risk implementing current
M 6-Oct Medium
control measures
L 1-May Low Tolerable Risk
 Hazard Severity
2 3

Could affect the smooth operation of the business Disruption sufficient to warrant a re-think of the
but can be managed project viability

2 3

4 6

6 9

8 12

10 15
 4 5

Quality or production issues that

are not resolvable and could
Quality or production issues that are
lead to loss of the client,
resolvable but incur time, effort and cost
reputational impairment and
high cost

4 5

8 10

12 15

16 20

20 25
isk Assessment Matrix - Health and Safety
1
Trivial

No Visible Injury, no pain, minor

property damage, delay only.
Likelihood of Occurrence

A freak combination of factors that would be

1 1
required for an incident to occur

A rare combination of factors that would be

2 2
required for an incident to occur

Could happen when additional factors are present

3 3
but otherwise not likely to occur

Not certain to happen but additional factors may

4 4
result in an accident

5 Almost inevitable that an incident would result 5

Determination of Risk

Rating Risk Strategy

VH 20+ Very High Intolerable Risk
Intolerable Risk (Review
H Dec-18 High current control
measures)

Tolerable Risk
M 6-Oct Medium implementing current
control measures
L 1-May Low Tolerable Risk
 2 3
Minor Serious

Loss of consciousness, lacerations, concussion,

serious sprains, minor fractures, deafness, asthma,
burns, or injury resulting in absence from work for
Bruising, minor cuts, light abrasions. Chemical
more than three days. Chemical effects; Harmful if
effects, limited to mild irritation of skin or eyes,
inhaled/ skin contact or swallowed, dermatitis. Ill
headaches, ill-health leading to temporary
health leading to permanent minor disability etc.
discomfort. Minor property damage.
Serious Property damage confined to workroom or
area. Oxidising, flammable and highly flammable
substances.

2 3

4 6

6 9

8 12

10 15
 4 5
Major Perilous

Permanent disability or other reportable

injury/ disease e.g. Amputations, major
fractures. Chemical effects; toxic by
inhalation, skin contact, swallowed. Chemical effects; probable carcinogen,
Damage to eyes respiratory system, skin may cause sensitisation by inhalation.
sensitisation, fertility effects, prolonged Fatal incidents or property damage
exposure risks limited evidence of involving the loss of one or more
carcinogenic effects. Severely life
shortening diseases, acute fatal diseases. buildings.
Major property damage affecting the
building. Significant quantities of extremely
flammable and explosive substances.

4 5

8 10

12 15

16 20

20 25