July 1, 2022

List of Patients Consultant Daily Monitoring Antimicrobials given

1 John Antimicrobials Number of Days Total Number of Days 9
2 Jords Graph Legend
3 Jake Ceftriaxone 4 0 8

4 Cefuroxime 5 4 7
5 Cefazolin 3 5
6
6 Ampicillin 5 3
7 Azithromycin 8 5 5

8 Levofloxacin 9 8 4
9 3
10
2
11
12 1
13 0
14 Microbiology & other infection related work-ups Ceftriaxone Cefuroxime Cefazolin Ampicillin Azithromycin Levofloxacin
15 Blood CS
16 Urine GS/CS
17 Stool CS
18 CSF GS/CS
19 Body discharges GS/CS
20 Other work-ups
21
22
23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - INFORMATION/ADMITTING

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 86 63% Convenience
4 4 - Very Satisfactory 31 23% 70% 63%
5 3 - Satisfactory 4 3% 60%
2 - Needs Improvement 50%
6 5 4%
40%
7 1 - Poor 0 0% 30% 23%
8 No Answer 10 7% 20%
10% 4% 7%
9 3% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 65 48% Waiting Time
13 4 - Very Satisfactory 44 32% 60%
14 3 - Satisfactory 13 10% 50% 48%
15 2 - Needs Improvement 6 4% 40%
32%
16 1 - Poor 0 0% 30%
17 No Answer 8 6% 20%
10%
10% 4% 6%
0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
18 5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 84 62%
22 4 - Very Satisfactory 28 21% Staff
3 - Satisfactory 5 4% 70% 62%
2 - Needs Improvement 3 2% 60%
50%
1 - Poor 1 1% 40%
No Answer 15 11% 30% 21%
20% 11%
10% 4% 2% 1%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70% 62%
60%
50%
40%
30% 21%
20% 11%
10% 4% 2% 1%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
E x tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - EMERGENCY ROOM

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 89 65% Convenience
4 4 - Very Satisfactory 27 20% 70% 65%
5 3 - Satisfactory 6 4% 60%
2 - Needs Improvement 50%
6 2 1%
40%
7 1 - Poor 0 0% 30% 20%
8 No Answer 12 9% 20%
9%
10% 4%
9 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 83 61% Waiting Time
13 4 - Very Satisfactory 32 24% 70%
61%
14 3 - Satisfactory 12 9% 60%
15 2 - Needs Improvement 2 1% 50%
16 1 - Poor 0 0% 40%
17 No Answer 7 5% 30% 24%
20%
9%
10% 5%
1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
18 5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 89 65%
22 4 - Very Satisfactory 24 18% Staff
3 - Satisfactory 3 2% 70% 65%
2 - Needs Improvement 1 1% 60%
50%
1 - Poor 0 0% 40%
No Answer 19 14% 30%
18% 14%
20%
10% 2% 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70%
60%
50%
40%
30%
18% 14%
20%
10% 2% 1% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
E x tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

Resident on Duty
5 - Excellent 94 69% Resident on Duty
4 - Very Satisfactory 22 16% 80%
69%
3 - Satisfactory 5 4% 70%
60%
2 - Needs Improvement 2 1% 50%
1 - Poor 0 0% 40%
No Answer 13 10% 30%
20% 16%
10%
10% 4% 1% 0%
0%
nt ry ry t r er
l le to to en oo sw
ce f ac f ac em -P An
E x tis tis ov 1
- Sa a pr No
23
5 y -S I m
er 3 ds
-V ee
24 4 -N
2
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - RADIOLOGY

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 61 45% Convenience
4 4 - Very Satisfactory 28 21% 50% 45%
5 3 - Satisfactory 3 2% 40%
32%
6 2 - Needs Improvement 0 0% 30%
7 1 - Poor 0 0% 21%
20%
8 No Answer 44 32%
10%
9 2% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 55 40% Waiting Time
13 4 - Very Satisfactory 26 19% 45% 40%
14 3 - Satisfactory 8 6% 40%
34%
35%
15 2 - Needs Improvement 1 1% 30%
16 1 - Poor 0 0% 25%
19%
20%
17 No Answer 46 34% 15%
10% 6%
5% 1% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 59 43%
22 4 - Very Satisfactory 22 16% Staff
3 - Satisfactory 3 2% 50% 43%
2 - Needs Improvement 1 1% 40% 38%
1 - Poor 0 0% 30%
No Answer 51 38% 20% 16%
10%
2% 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 50% 43%
40% 38%

30%
20% 16%
10%
2% 1% 0%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - LABORATORY

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 82 60% Convenience
4 4 - Very Satisfactory 28 21% 70% 60%
5 3 - Satisfactory 5 4% 60%
2 - Needs Improvement 50%
6 1 1%
40%
7 1 - Poor 0 0% 30% 21%
8 No Answer 20 15% 20% 15%
10% 4%
9 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 71 52% Waiting Time
13 4 - Very Satisfactory 31 23% 60%
52%
14 3 - Satisfactory 8 6% 50%
15 2 - Needs Improvement 2 1% 40%
16 1 - Poor 0 0% 30% 23%
17 No Answer 24 18% 18%
20%
10% 6%
1% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 83 61%
22 4 - Very Satisfactory 21 15% Staff
3 - Satisfactory 3 2% 70% 61%
2 - Needs Improvement 2 1% 60%
50%
1 - Poor 0 0% 40%
No Answer 27 20% 30% 20%
20% 15%
10% 2% 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70% 61%
60%
50%
40%
30% 20%
20% 15%
10% 2% 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - PHARMACY

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 77 57% Convenience
4 4 - Very Satisfactory 24 18% 60% 57%
5 3 - Satisfactory 7 5% 50%
6 2 - Needs Improvement 1 1% 40%
7 1 - Poor 0 0% 30%
20%
20% 18%
8 No Answer 27 20%
10% 5%
9 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 73 54% Waiting Time
13 4 - Very Satisfactory 24 18% 60% 54%
14 3 - Satisfactory 9 7% 50%
15 2 - Needs Improvement 0 0% 40%
16 1 - Poor 3 2% 30%
17 No Answer 27 20% 18% 20%
20%
10% 7%
0% 2%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 76 56%
22 4 - Very Satisfactory 25 18% Staff
3 - Satisfactory 6 4% 60% 56%
2 - Needs Improvement 0 0% 50%
1 - Poor 0 0% 40%
29 30%
No Answer 21% 18% 21%
20%
10% 4%
0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 60%
50%
40%
30% 21%
18%
20%
10% 4%
0% 0%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - BUSINESS OFFICE

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 98 72% Convenience
4 4 - Very Satisfactory 24 18% 80% 72%
5 3 - Satisfactory 6 4% 70%
60%
6 2 - Needs Improvement 2 1% 50%
7 1 - Poor 0 0% 40%
30%
8 No Answer 6 4% 20%
18%
10% 4% 4%
9 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 81 60% Waiting Time
13 4 - Very Satisfactory 28 21% 70%
3 - Satisfactory 6 60%
14 4% 60%
15 2 - Needs Improvement 4 3% 50%
16 1 - Poor 1 1% 40%
17 No Answer 16 12% 30%
21%
20% 12%
10% 4% 3% 1%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
18 5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 86 63%
22 4 - Very Satisfactory 24 18% Staff
3 - Satisfactory 9 7% 70% 63%
2 - Needs Improvement 3 2% 60%
50%
1 - Poor 0 0% 40%
No Answer 14 10% 30%
18%
20% 10%
10% 7%
2% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70% 63%
60%
50%
40%
30%
18%
20% 10%
10% 7%
2% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
E x tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - REHAB

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 40 29% Convenience
4 4 - Very Satisfactory 12 9% 70%
59%
5 3 - Satisfactory 4 3% 60%
2 - Needs Improvement 50%
6 0 0%
40%
7 1 - Poor 0 0% 29%
30%
8 No Answer 80 59% 20%
9%
10% 3%
9 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 35 26% Waiting Time
13 4 - Very Satisfactory 11 8% 70% 62%
14 3 - Satisfactory 4 3% 60%
15 2 - Needs Improvement 2 1% 50%
16 1 - Poor 0 0% 40%
30% 26%
17 No Answer 84 62%
20%
8%
10% 3% 1% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 37 27%
22 4 - Very Satisfactory 15 11% Staff
3 - Satisfactory 4 3% 70%
59%
2 - Needs Improvement 0 0% 60%
50%
1 - Poor 0 0% 40%
No Answer 80 59% 30% 27%
20% 11%
10% 3% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70%
59%
60%
50%
40%
30% 27%
20% 11%
10% 3% 0% 0%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - HEMODIALYSIS

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 36 26% Convenience
4 4 - Very Satisfactory 10 7% 70% 63%
5 3 - Satisfactory 5 4% 60%
2 - Needs Improvement 50%
6 0 0%
40%
7 1 - Poor 0 0% 30% 26%
8 No Answer 85 63% 20%
10% 7% 4%
9 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 33 24% Waiting Time
13 4 - Very Satisfactory 11 8% 70% 63%
14 3 - Satisfactory 4 3% 60%
15 2 - Needs Improvement 2 1% 50%
16 1 - Poor 0 0% 40%
17 No Answer 86 63% 30% 24%
20%
8%
10% 3% 1% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 34 25%
22 4 - Very Satisfactory 10 7% Staff
3 - Satisfactory 3 2% 70% 65%
2 - Needs Improvement 0 0% 60%
50%
1 - Poor 0 0% 40%
No Answer 89 65% 30% 25%
20%
10% 7%
2% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 70%
60%
50%
40%
30% 25%
20%
10% 7%
2% 0% 0%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - MEDICAL RECORDS

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Convenience
3 5 - Excellent 76 56% Convenience
4 4 - Very Satisfactory 25 18% 60% 56%
5 3 - Satisfactory 5 4% 50%
6 2 - Needs Improvement 0 0% 40%
7 1 - Poor 0 0% 30% 22%
18%
No Answer 20%
8 30 22%
10% 4%
9 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Waiting Time
12 5 - Excellent 71 52% Waiting Time
13 4 - Very Satisfactory 23 17% 60%
52%
14 3 - Satisfactory 5 4% 50%
15 2 - Needs Improvement 0 0% 40%
16 1 - Poor 0 0% 30% 27%
17 No Answer 37 27% 17%
20%
10% 4%
0% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Staff
21 5 - Excellent 76 56%
22 4 - Very Satisfactory 20 15% Staff
3 - Satisfactory 4 3% 60% 56%
2 - Needs Improvement 0 0% 50%
1 - Poor 0 0% 40%
30% 26%
No Answer 36 26%
20% 15%
10% 3% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 60%
50%
40%
30% 26%
20% 15%
10% 3% 0% 0%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - DIETARY

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Food
3 5 - Excellent 78 57% Food
4 4 - Very Satisfactory 32 24% 70%
57%
5 3 - Satisfactory 12 9% 60%
2 - Needs Improvement 50%
6 2 1%
40%
7 1 - Poor 0 0% 30% 24%
8 No Answer 12 9% 20%
9% 9%
10%
9 1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Staff
12 5 - Excellent 85 63% Staff
13 4 - Very Satisfactory 23 17% 70% 63%
14 3 - Satisfactory 8 6% 60%
15 2 - Needs Improvement 1 1% 50%
16 1 - Poor 0 0% 40%
17 No Answer 19 14% 30%
20% 17% 14%
10% 6%
1% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
18 5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2

25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - ATTENDING PHYSICIANS

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Service
3 5 - Excellent 100 74% Service
4 4 - Very Satisfactory 13 10% 80% 74%
5 3 - Satisfactory 5 4% 70%
60%
6 2 - Needs Improvement 0 0% 50%
7 1 - Poor 0 0% 40%
30%
8 No Answer 18 13% 20% 13%
10%
9 10% 4% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - NURSES

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Promptness in Attending to Concern
3 5 - Excellent 99 73% Promptness in Attending to Concern
4 4 - Very Satisfactory 14 10% 80% 73%
5 3 - Satisfactory 5 4% 70%
60%
6 2 - Needs Improvement 0 0% 50%
7 1 - Poor 0 0% 40%
30%
8 No Answer 18 13% 20% 13%
10%
9 10% 4% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Attitude
12 5 - Excellent 98 72% Attitude
13 4 - Very Satisfactory 11 8% 80% 72%
14 3 - Satisfactory 2 1% 70%
60%
15 2 - Needs Improvement 0 0% 50%
16 1 - Poor 0 0% 40%
30% 18%
17 No Answer 25 18% 20% 8%
10% 1% 0% 0%
0%
nt or
y
or
y
en
t
oo
r er
le ct ct sw
el a a em -P
Ex
c sf sf ov 1 An
- S ati ati pr No
5 y -S m
er 3 sI
18 -V e ed
4 -N
2

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - HOUSEKEEPING

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Service
3 5 - Excellent 93 68% Service
4 4 - Very Satisfactory 23 17% 80%
68%
5 3 - Satisfactory 3 2% 70%
60%
6 2 - Needs Improvement 0 0% 50%
7 1 - Poor 0 0% 40%
30%
8 No Answer 17 13% 20% 17% 13%
9 10% 2% 0% 0%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10

23
24
25
26
27
28
29
30
 Month and Year: APRIL 2022
Total Respondents: 136

Monthly Satisfaction Survey - HOSPITAL ACTIVITY

Rate Number of Respondents Percentage (%)
1
2 Graph Legend Cleanliness
3 5 - Excellent 80 59% Cleanliness
4 4 - Very Satisfactory 27 20% 70%
59%
5 3 - Satisfactory 9 7% 60%
2 - Needs Improvement 50%
6 0 0%
40%
7 1 - Poor 1 1% 30% 20%
8 No Answer 19 14% 20% 14%
10% 7%
9 0% 1%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
- E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
10
11 Way around the Hospital
12 5 - Excellent 75 55% Way around the Hospital
13 4 - Very Satisfactory 29 21% 60% 55%
14 3 - Satisfactory 7 5% 50%
15 2 - Needs Improvement 0 0% 40%
16 1 - Poor 0 0% 30%
No Answer 25 21%
17 18% 20%
18%

10% 5%
0% 0%
0%
nt ry ry en
t
oo
r er
l le to to sw
ce f ac f ac em -P An
Ex tis tis ov 1
- Sa a pr No
18 5 y -S I m
er 3 ds
-V ee
4 -N
2

20 Likelihood of referring to your Friends and Relatives

21 5 - Excellent 68 50%
22 4 - Very Satisfactory 23 17% Likelihood of referring to your Friends
3 - Satisfactory 10 7% and Relatives
2 - Needs Improvement 0 0% 60% 50%
1 - Poor 1 1% 50%
40%
No Answer 34 25% 30% 25%
20% 17%
7%
10% 0% 1%
0%
nt ry ry en
t
oo
r er
le to to sw
el ac ac em -P
xc f f
ov 1 An
-E tis tis pr No
5 y Sa -S
a
I m
er 3 ds
-V ee
4 -N
2
 60% 50%
50%
40%
30% 25%
20% 17%
7%
10% 0% 1%
0%
t y ry t r er
ll en t or to en oo
ac ac em -P sw
ce f f An
Ex tis tis ov 1
- Sa a pr No
5 y -S I m
er 3 ds
-V ee
4 -N
2

23
24
25
26
27
28
29
30