APPENDIX-III

REQUEST LETTER

Mr. Bhagavan Dayalu Gherde

Ph.D. Student

Date- / /

Respected Sir/Madam;

I Bhagavan Dayalu Gherde, student of Ph.D. (Library and Information Science) from Shivaji University,
Kolhapur, under taking research on “Role of Directorate of Libraries in the Re-engineering and
Development of Public Libraries in the State of Maharashtra,” under the guidance of Dr. S.M.Pujar. This
questionnaire is intended to collect the general information regarding public libraries in the state of
Maharashtra. I request you to spare your precious time to fill in the questionnaire.

Thanking you in anticipation.

Sincerely Yours

Mr. Bhagavan D. Gherade

Research Scholar,Dept of Lib & inf. Sc.

Shivaji University, kolhapur

 Annexure-iii
QUESTIONNAIRE FOR USERS

INFORMATION ABOUT YOU

1. Name and place of the public library: ----------------------------------------------------

2. Gender: 0) Female 1) Male 2) Third gender
3. Your age group? (please tick mark)
1) Under18 2) 18-30 3) 31-45 4) 46-50 5) more than 60
4. What is the highest level of education you have completed (pl. tick mark )
1) Primary 2) High School 3) Graduate 4) P G 5) Ph. D
5. Your Profession :
1) Student 2) Housewife 3) Professional/Business 4) Retired
5) Service 6) Others (Pl. specify) ------------------
6. Marital Status:
1) Single 2) Married
7. Monthly household Income (in Rs.):
1) Less than 50000 2) 50000-100000 3) 100000-200000
4) 200000-300000 5) 300000-400000 6) Above 400000
8. What is the distance of the Public Library from your residence or work place? ……….
1) Within ½ km 2) 0.5 - 1 km 3) Between 1-2 km
4) Between 2-3 km 5) More than 3 km
9. Are you registered member of this Public Library? 1) Yes 0) No
If No,
Are you member of any other Public Library? 1) Yes 0) No
If Yes,
Please specify the Name of the Public Library and place--------------------------------------

LIBRARY USAGE

9. Purpose of visiting the Public Library, Please mark all that apply ( √)
1) Reading Books 2) Borrow/Return books 3) Consult audio/video material
4) Reading Magazines/Newspapers 5) Access Internet 6) Use Computers
7) Visit Book Exhibition 8) Attend community meeting 9) Avail Photocopy
10) Consult Reference Material 11) Any other (pl. Specify) ----------------------------

10. If you do not use the Library regularly, what are the reasons of not visiting the library? (Pl. ( √) mark )
1) Buy my own books 2) Inconvenient location 3) Insufficient Collection
4) Lack of time 5) Inconvenient arrangement of books 6) Inconvenient opening hours
7) Library is too noisy and crowded 8) Insufficient seating arrangements
9) Non-availability/inadequate no. of computers 10) Non-availability of internet/Wi-Fi
11) Poor service of Photocopy/Printing 12) Poor staff service 13) any other, specify
11. Please indicate how often you USE the following information sources in the Public library. Please
mark all that apply (√)
 S.N. Information Sources Daily Weekly Bi-weekly Monthly Never
1 2 3 4 5
1. Newspaper 1 2 3 4 5
2. Magazines 1 2 3 4 5
3. Books 1 2 3 4 5
4. E-books/E-journals 1 2 3 4 5
5. Internet 1 2 3 4 5
6. Reference Sources 1 2 3 4 5
7. Any other(Pl. 1 2 3 4 5
Specify)

12. What are the benefits you received from visiting the library? Please mark all that apply (√)

S.N. Benefits √
1. Develop new skills
2. Obtain new ideas
3. Get information for future learning or employment
4. Experienced the library as safe and quiet place
5. Get information for health/Business/ Commerce
/community/Local cultural heritage
6. Opportunity to share information with other people

13. On an average, how often do you use the Public Library? Please tick mark any one (√)

1) Daily 2) Weekly 3) Bi-weekly 4) Monthly 5) Six-monthly 6) Never

14. How often do you turn to library staff for help in the library? Please mark all that apply (√)

1. Always 2.Often 3. Sometimes 4.Rarely

LIBRARY COLLECTION

15. Mark (√) areas in which you would like to see the collection improved.

S.N. Types of collection Mark (√)

1. General Books
2. Periodicals/Journals
3. Audio/video material
4. Newspapers
5. Current Magazines
6. Children Books
7. Fiction Books
8. Reference Books
9. E-books (if available)
10. Others, pl. specify
 LIBRARY SERVICES

For Question no.17 to 20 following aspects are classified into different categories. You are requested
to answer that “how much are you satisfied with these aspects in this library?” The extent of
satisfaction with these aspects may be indicated on a five-point scale. The five points are: (1).Highly
Dissatisfied (HD), (2).Dissatisfied (D), (3). Neutral (N), (4). Satisfied (S), (5) Highly Satisfied (HS).

16. Please rate your overall satisfaction with the Public Library regarding the following: Please mark all
that apply

Statements HD (1) D (2) N (3) S (4) HS (5)

S.N.
I Facilities and Services
1. Opening Hours HD (1) D (2) N (3) S (4) HS (5)
2. Circulations HD (1) D (2) N (3) S (4) HS (5)
3. Reservation of books HD (1) D (2) N (3) S (4) HS (5)
4. Library catalogue HD (1) D (2) N (3) S (4) HS (5)
5. Reference service HD (1) D (2) N (3) S (4) HS (5)
6. Internet Access HD (1) D (2) N (3) S (4) HS (5)
7. OPAC (Catalogue) HD (1) D (2) N (3) S (4) HS (5)
8. Availability of Computers HD (1) D (2) N (3) S (4) HS (5)
9. Photocopy/Printing HD (1) D (2) N (3) S (4) HS (5)
10. Workshop and Activities HD (1) D (2) N (3) S (4) HS (5)
11. WI-FI Network service HD (1) D (2) N (3) S (4) HS (5)
12. Library Website HD (1) D (2) N (3) S (4) HS (5)
13. E -services HD (1) D (2) N (3) S (4) HS (5)
II Infrastructure
14. Library Building HD (1) D (2) N (3) S (4) HS (5)
15. Cleanliness HD (1) D (2) N (3) S (4) HS (5)
16. Seating Arrangement HD (1) D (2) N (3) S (4) HS (5)
17. Parking HD (1) D (2) N (3) S (4) HS (5)
18. Drinking water HD (1) D (2) N (3) S (4) HS (5)
19. Public meeting rooms HD (1) D (2) N (3) S (4) HS (5)
20. HD (1) D (2) N (3) S (4) HS (5)
III Library Collection
21. General Books HD (1) D (2) N (3) S (4) HS (5)
22. Periodicals/Journals HD (1) D (2) N (3) S (4) HS (5)
23. Audio/video material HD (1) D (2) N (3) S (4) HS (5)
24. Newspapers HD (1) D (2) N (3) S (4) HS (5)
25. Current Magazines HD (1) D (2) N (3) S (4) HS (5)
26. Children Books HD (1) D (2) N (3) S (4) HS (5)
27. Fiction Books HD (1) D (2) N (3) S (4) HS (5)
28. Reference Books HD (1) D (2) N (3) S (4) HS (5)
29. E-books HD (1) D (2) N (3) S (4) HS (5)
30. E-Journals HD (1) D (2) N (3) S (4) HS (5)
IV Regarding Library staff
31. Staff Helpfulness HD (1) D (2) N (3) S (4) HS (5)
32. Staff knowledge HD (1) D (2) N (3) S (4) HS (5)
33. Librarian’s responsiveness HD (1) D (2) N (3) S (4) HS (5)
HD (1) D (2) N (3) S (4) HS (5)
17. Which of the following library sponsored programmes would you like to attend the most? Please
mark all that apply (√)

1. Kids/Adults 2. Agricultural 3. Educational 4.Cultural

5. Business 5.Other, please specify---------------

18. For any of the following services would you be prepared to pay a reasonable charge to use? Please,
tick mark (√) the appropriate box

S.N. Ready to pay for the following √

1. Use of Computers and Internet in the library
2. Use of Wi-Fi
3. Access to library services from home
4. Children’s event and activities
5. Event and activities for Adults
6. Home delivery of books/ multimedia
7. Any other , please specify
19. Would you willing to support your local public library by volunteering to help in any of the
following activities? Please tick (√) all boxes that apply.

S.N. Activities √
1. General volunteering- shelving books
2. Assisting with events and activities for children and families
3. Assisting with events and activities for adults
4. For delivery books to household/offices
5. For digitization of local history resources
6. To help people to learn basic ICT skills
7. Marketing and promotion of the library service
8. Financial help
9. Any other (Pl. Specify)

INFORMATION TECHNOLOGY INFRASTRUCTURE

20. Are you making use of the COMPUTERS provided in the library? 1) Yes 0) No

21. Are you making use of the INTERNET provided in the library? 1) Yes 0) No

22. Are you making use of the library Web Site to access information? 1) Yes 0) No

23. Please check all areas in which you would like to see technology improved? Please mark (√)

Sr.N. Areas mark (√)

1. Computers and access to the Internet
2. Additional Internet nodes
3. Computerized Circulation
4. Printing and Photocopy
5. Wi-Fi with high speed/range
6. Any other, please specify
 READING HABITS

24. How much time do you spend in the library as and when you visit the library? Please mark √

1) 0- 0.5 hr 2) 0.5-1.hr 3) 1 to 2 hr 4) More than 2 hrs

25. In which language do you prefer to read? Please mark (√)

1) Marathi 2) Hindi 3) English 4) Any other (pl. specify) --------------

26. Do you find the books in your preferred language? 1) Yes 0) No

IMPORTANCE OF PUBLIC LIBRARY

27. What do you think? How much public library is important to the society? Please mark (√)

S.N. Importance of Public Essential Very Fairly Not very Not

library to: important important important important
at all
5 4 3 2 1
1. Community
2. Individuals
AWARENESS ABOUT PUBLIC LIBRARY

28. How did you come to know the Existence of public library in your area? Tick mark all those
applicable (√)

1. Friends 2. Neighborhood 3.Family member’s 4.Newspapers/Magazines

5. Radio/TV 6.School 7.Teachers 8.Sign post advertisement

9. Internet 10. Any other, please specify ----------------------

29. Do you share your library experience with other people? 1)Yes 2) No

If yes, with whom? Please tick (√) mark

1. Friends 2.Family member’s 3.Neighbor 4.Co-workers

5. Classmen’s & students 6.Others (Pl. specify) -----------------------

30. What are the best ways to let you know about library events? Mark all that apply

SR.No. Library Events √

1. Whats App
2. Social Networking i.e. through Facebook/Twitter
3. Library website
4. Visiting the library
5. Fliers (brochures) and Banners
6. By Post
7. E-mail
8. SMS Alert
9. News papers
10. Other ( pl. specify)
 31. How do you perceive future of your public library looking into technological developments?

Sr.N. √
1. Hybrid library consisting of both print, electronic and online sources
2. Electronic /Digital library
3. Virtual library providing services over the Internet
4. Center for providing public spaces
5. Any other (pl. specify)

32. Does your public library provide any of the following services? Mark all that apply

S.N. Services √
1. Assistance for online learning
2. Public spaces for conducting events
3. Games for children
4. Discussion rooms
5. Any other (Pl. specify)

33. Any other suggestions: you wish to provide: -----------------------------------------

---------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------

Note: The information provided by you will be used for research purpose only.

Thanking you.

Signature of user:

Name of User: