MODULE

#2 • Distribution Management
MODULE G ALS FLEX Course Material
• It also brings down the cost
of carrying inventory,
material handling,
transportation and other Introduction to logistics and distribution
related activities
of distribution. In nutshell,
an efficient system of
physical distribution/logisti
cs has a great potential for
improving customer service
and reducing costs.
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 FOCAL POINTS

Customer service and logistics

• Customer service in logistics is the activities,

service actions are provided, acting as added
value. The aim is to bring more value than the
core service that customers need and bring the
most satisfaction to customers.
INSIDE
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 The Most Important •3) Self-Control. ...
Customer •4) Concern. ...
Service Skills
) Respect. The idea
• 1
•5) Attentiveness. ...
behind respect is that you •6) Empathy. ...
treat others the way
you would like to be •7) Flexibility. ...
treated. ... •8) Communication Skills.
• 2) Patience. Customers
with problems are going
to want to talk. ...
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 Integrated logistics and
the supply chain
•Refers to an enterprise
resource planning approach
to supply chain
management. A business
facilitates relationships with
all of its suppliers and
manages all distribution and
logistics activities through a
centralized system rather
than having multiple
systems within the
organization. Bowersox, D., Closs, D., Cooper, B. (2013). Supply Chain Logistics Management. 4th Edition. McGraw-Hill Education
Planning for logistics

•Bowersox, D., Closs, D., Cooper,

B. (2013). Supply Chain Logistics
Management. 4th Edition.
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McGraw-Hill Education
 Level of supply chain
integration
Supply chain integration is
a close alignment and
coordination within
a supply chain. A supply
chain refers to everything
required to produce a
product from raw materials,
to manufacturing, shipping
and support services. There
are
several levels of integration.
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 SUMMARY

• Logistics Materials Management + Distribution

KEY TERMS
• Encompass the transportation, warehousing and
customer service aspects of the transportation of
goods. Jobs can include but aren't limited to truck
driver, logistics analyst, purchasing manager and
warehouse manager.
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 Supply Chain =
Suppliers+ Logistics
+ Customers
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 •Military, economic, academic, etc.
•Logistics concerns the efficient To detect the different
biases
transfer of goods from the source
of supply through the place of
manufacture to the point of
consumption in a cost- effective
way while providing an acceptable
service to the customer.
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 Key Components of
distribution and logistics
showing some of the
associated detailed
elements
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 •"Managing logistics requires
experience and knowledge of
organizing, purchasing,
Importance of Logistics transportation, warehousing and
and Distribution planning so that the coordination
of resources can be optimized and
that projects can succeed."
•
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 Supply Chain
management=
The management of the
flow of goods and
services, involves the
movement and storage of
raw materials, of
work-in-process
inventory, and of finished
goods as well as end to
end order fulfillment
from point of origin to
point of
consumption. Wikipedia
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 • Thanks and God Bless ...

Mr. Mercedito V. Tambalque

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