RESERVATION SHIFT CHECK LIST

SHIFT A0: from 08:30 to 17:30

for Saturday & Sunday only
08:30 to 09:00

08:00 to 11:30

10:00 to 12:00
12:00 to 12:30
12:30 to 13:30
13:30 to 16:15

16:15 to 16:30
RESERVATION SHIFT CHECK LIST

Task list
Visit Operator to collect fax & phone messages
Visit AM office to get information for No-show, Cancellation, extension and payment
Check and handle emails and faxes
Give 1st priority to Urgent email & fax (bookings for the same day or the next 3 days)
Check bookings from Holidex
Prepare and check bookings for next day's arrival
Handover booking to AM
Take lunch break
Pending item check
Handle emails & faxes
Make weekly report (only on Sunday)
Check group name, ETA & ETD, transportation
Update rooming list in the system.
Group rooming list should be update at least 7 days prior to arrival date
Ensure rate code, market segmentation, source of booking are correct
Cross check information input in Delphil and PMS
Check bookings from Holidex again
Handover to next day V4/A0 shift by mentioning things in the logbook
 RESERVATION SHIFT CHECK LIST

SHIFT V4: from 07:30 TO 16:30

07:30 to 08:00

08:00 to 11:30

11:30 to 12:00
12:00 to 15:30
15:30 to 16:15

16:15 to 16:30

SHIFT C7: 10:00 to 19:00

10:00 to 11:45
11:45 to 12:00

12:00 to 12:45
12:45 to 13:30

13:30 to 15:30

15:30 to 18:45
18:45 to 19:00
RESERVATION SHIFT CHECK LIST

Task list
Visit Operator to collect fax & phone messages
Visit AM office to get information for No-show, Cancellation, extension and payment
Do morning report:
+ Print previous day room pick-up report
+ Arrival report, Departure information, current day occupied room and % occupancy
Check and handle emails and faxes
Give 1st priority to Urgent email & fax (bookings for the same day or the next 3 days)
Check bookings from Holidex
Take lunch break
Handle emails & faxes
Pending item check
Handle competitor check (price, special offers) for current day, next 30 days and next 90 days
Check room status for 3 months
Daily report to manager

Task list
Prepare and check bookings for next day's arrival
Handover to manager
Handover booking to AM
Take lunch break
TA prepayment for 7 days & 3 days
Check group name, ETA & ETD, transportation
Update rooming list in the system.
Group rooming list should be update at least 7 days prior to arrival date
Ensure rate code, market segmentation, source of booking are correct
Cross check information input in Delphil and PMS
Handle group cut-off by sending emails to remind clients (3 days, 1 day before the cut-off
date)
Handle emails & faxes
Check bookings from Holidex
Handover to next day V4 shift by mentioning things in the logbook
nd next 90 days
 RESERVATION SHIFT CHECK LIST

SHIFT V4: from 07:30 TO 16:30 Task list

07:30 to 08:00 Visit Operator to collect fax & phone messages
Visit AM office to get information for No-show, Cancellation, extension and payment
Do morning report:
+ Print previous day room pick-up report
+ Arrival report, Departure information, current day occupied room and % occupancy
08:00 to 11:15 Check and handle emails and faxes
Give 1st priority to Urgent email & fax (bookings for the same day or the next 3 days)
11:15 to 12:00 Take lunch break
Continue handling emails
12:00 to 16:15 Pending item check
Handle competitor check (price, special offers) for current day, next 30 days and next 90 days
16:15 to 16:30 Daily report to manager

SHIFT A0: from 08:30 to 17:30 Task list

08:30 to 10:30 Prepare and check bookings for next day's arrival
10:30 to 11:15 Handover to manager
Check bookings from Holidex
11:15 to 12:00 Take lunch break
Handover booking to AM
12:00 to 17:15 Handle emails & faxes
Cross check information input in Delphil and PMS
Check room status for 3 months
17:15 to 17:30 Daily report to manager

SHIFT C7: 10:00 to 19:00 Task list

10:00 to 10:30 TA prepayment for 7 days & 3 days
10:30 to 12:00 Handle emails & faxes
12:00 to 12:30 Take lunch break
12:30 to 17:00 Check group name, ETA & ETD, transportation
Update rooming list in the system.
Group rooming list should be update at least 7 days prior to arrival date
Ensure rate code, market segmentation, source of booking are correct
Handle group cut-off by sending emails to remind clients (3 days, 1 day before the cut-off
date)
17:00 to 18:45 Handle emails & faxes
18:45 to 19:00 Handover to next day V4 shift by mentioning things in the logbook
offers) for current day, next 30 days and next 90 days