Mata Kuliah Front Office

By. Yovin Permana

NIGHT AUDITOR CHECK LIST

Name: I Putu Hendra Eka Pramana Putra
TIME THING TO DO
Attend Front Office Handover Briefing with Evening Shift and Duty
Manager.
Count Cash Float and take over cash from the evening shift.
Check and log upcoming Wake-Up Calls / Airport pickup / drop Orders.
23.00-23.30 Familiarize yourself with all pending arrivals.
Check incomplete traces and messages of the day.
Control Room status (dirty, clean, inspected) and house count.

Ensure clean Public Areas.

Handling pending arrivals.
23.30 - 00.00 Check Front office emails.
Check social media guest comments and promptly respond.
Print Rate variance report and check rate applied, statistical codes (Market,
Source etc.) for each in-house guests are correct.

00.00- 01.00 Guest Profiles (Registration card complete).

Guest ledger Balance / Deposit due.
Room discrepancy report.
01.00-02.00 Istirahat
Point Of Sale (POS) Audit & Closing.
Collect, check and count F&B report/cashier.
File Guest Bill/Checks
Conduct patrol in coordination with Security .
Check Pay Master, Permanent Folios, Group masters.
02.00 - 03.00
Cashier Check and Closing.
Check all Folios complete.
Check Credit Cards settlements.
Proceed settlement (batch close) on EDC machine for CC and EPS.
Check and drop cash payment.
Mata Kuliah Front Office
By. Yovin Permana

Credit Card settlements checked, Batch closed and All Cash counted,
closed and dropped.
RUN NIGHT AUDIT
03.00 - 04.30 Control arrivals of the day, correspondence vs. system.
Allocate room numbers to arrivals of the day
Print Reports TBA (see backside).
Create Reports (see backside).
Audit upcoming reservations of the week (every Sunday)
Updating Social Media Guest Comment Statistic.
04.30 - 08.00
Clean up at work.