11 Way To Become a Succesful Hotel Sales

Rezaul Karim
Manager Operation
1. Know Your Product
Know what your hotel has to offer in terms of its
strengths and weaknesses, especially as it
compares to your competition. Make sure you
regularly walk the property and are able to
assess it through the eyes of potential
customers.

Rezaul Karim
Manager Operation
2. Target Customer/Audience
Hotels are often designed with a particular
market segment in mind. A high-end property
with exclusive amenities is not going to appeal to
the budget traveler, and vice versa. Be sure you
are selling to your strengths.

Rezaul Karim
Manager Operation
3. Be organized
Good attention to detail inspires confidence, and
the little things add up to big wins over time. For
example, be sure you and your team are on top
of dates, details and spelling of names and titles
for room or conferences, which equipment is
needed formatting and who the decision-makers
are.

Rezaul Karim
Manager Operation
4. Be patient and listen.
The number one tactic of an effective hotel sales
is patience and ability to listen. Your question
will depend on what you hear. Just because
one pitch worked for a specific client doesn’t
mean that it will perform for your next.

Rezaul Karim
Manager Operation
5. Positivity
If you want to achieve something at sales,
positivity is key! You won’t be successful in all
projects, but you must stay positive and recover
from disappointments as fast as possible. Your
success is directly concerned to the speed at
which you recover.

Rezaul Karim
Manager Operation
6. Persistence
Persistence is another significant habit of an
effective hotel sales manager. Don’t forget that
clients call back not always after the first or
second call. Many sales people don’t try too fast!
It is important that you try different ways to get
through to a client.

Rezaul Karim
Manager Operation
7. Innovative
Personal approach to your correspondence,
proposals, and site visits will help to be
successful. Let your clients know that you did
your task, listened to them patiently, and that
you are not like from other sales personals.

Rezaul Karim
Manager Operation
8. Have deep knowledge about your
hotel.
What is your hotel’s strong point? Which areas
can developed? One of the most tactful ways to
compare yourself to the competition is with a
site visit to a competing hotel. This is especially
significant for new sales person and can be
helpful when a competitor has had major
changes.
Rezaul Karim
Manager Operation
9. Celebrate success.
The burden of revenue targets, activity quotas,
and frequent rejection can make sales people
tired than their other colleagues in operations. A
good hotel sales team involves with sales
staff to understands their ups and
downs, and recognizes wins big and small.

Rezaul Karim
Manager Operation
10. Understand client.
If you’re not achieving this vibe in an interview,
your clients may move on. When making an
offer, leave room for discussion; it’ll be a good
symbol of how well team discuss with clients.

Rezaul Karim
Manager Operation
11. Prospect or perish.
A hotel sales manager will search for any reason
not to connect with a client by making calls—
arranging files, engaged in office lattes. Days and
weeks pass by, and instantly your hotel has lost
market share. Don’t let this occur. Prospecting is
like saving money: most people pay money first
and save what’s left over.
Rezaul Karim
Manager Operation