THIRD QUARTER SUMMATIVE TEST

GRADE 8
TLE (FRONT OFFICE SERVICES)

Name of Learner: I. M
Grade Level: U
Section: L
Date: T
I
P
LE CHOICE:
Directions: Choose the letter of the correct answer. WRITE THE LETTER ON THE BLANK before
each number.

__________1. Which is known as the essential equipment in front office that records bookings and other
data of the guests?
A. Computer B. Credit Card C. Printer D. Telephone
__________2. What kind of front office classification is a printer?
A. Equipment B. Furnishings C. Paraphernalia D. Tool
__________3. When the guest arrives in the hotel with many bags, what front office tool can be used?
A. Folio Tray B. Luggage Trolley C. Printer D. Scanner
__________4. Which is similar to credit card that electronically unlock the door of the rooms?
A. Debit Card B. Key Card C. ATM Card D. Que Card
__________5. Which device is used to communicate with clients whether taking reservations, checking in
and checking out in the front desk?
A. Cash Register B. Information Rack C. Telephone D. Guest Folios
__________6. What is known when the guest checks out the hotel?
A. Arrival B. Departure C. Occupancy D. Pre-arrival
__________7. What is the other term for check in?
A. Arrival B. Departure C. Occupancy D. Pre-arrival
__________8. Stella, the front desk officer of BRAVO HOTEL, switched on the personal
computer. Upon switching on, she noticed a spark from the extension cords
and found it overload. What do you think she must do?
A. Pour water on the extension
B. Get panic of what is happening
C. Quickly remove the plug from its main source
D. Just look and see what will happened next.
__________9. Edward the bell boy is the one who collected guest’s luggage up to
the room. He lifted two luggage of the guest at the same time before putting
it on the pushcart. After his work, he felt that his back is in pain. What type of workplace
hazard did he encountered?
A. Ergonomics B. Biological C. Chemical D. Psychological
_________10. What is common check-in time in a hotel?
B. In the afternoon
B. In the evening
C. In the middle of the night
D. In the morning
_________11. How many nights will you be charged if you check in at the hotel on May 5 and be
departed on May 7.
 A. 3 days, 2 nights B. 3 days, 3 nights C. 4 days, 2 nights D. 4 days, 3 nights
_________12. Mr. dela Cruz has to pay P 3, 500.00 room charge with 10% anniversary discount.
How much will he pay for 5 nights accommodation in the hotel?
A. P 12,550.00 B. P 13,550.00 C. P 15,750.00 D. P 17,500.00
_________13. What do you call something that is a potential cause or harm to an individual?
A. Hazard B. Risk C. Risk Assessment D. Safety Measures
_________14. What is the term as the chance or probability that a person will be harmed or experience
adverse health effects?
A. Hazard B. Risk C. Risk Assessment D. Safety Measures
_________15. What will you use to analyze or evaluate the risk associated with hazards?
A. Healthy Procedures
B. Risk Assessment
C. Safety Measures
D. Safety Procedures
_________16. What is known as the thickest in the alphabet of line?
A. Border line B. Center Line C. Invisible line D. Visible line
__________17. What is a thick line used to represent visible edges?
A. Border line B. Center Line C. Invisible line D. Visible line
__________18. What symbol is described as square with an X on the center?
A. Cabinet B. Elevator C. Office Table D. Table
__________19. If you will make your own front office layout. What line will be common to used?
A. Border line B. Center Line C. Invisible line D. Visible line
__________20. What symbol is common in a front office?
A. Couch B. Elevator C. Table D. Window
__________21. What type of workplace hazard is caused by viruses, bacteria, fungi and parasites?
A. Ergonomic Hazards
B. Biological Hazards
C. Physical Hazards
D. Safety Hazards
__________22. What is a comparison of two quantities that have the same units?
A. Ratios B. Rates C. Proportions D. Units
__________23. Which Occupational Health and Safety Procedures for workers pertains to give attention
in untidy offices that may create hazardous environment?
A. Housekeeping B. Temperature C. Electrical Hazards D. Fire Control
__________24. It is considered as the most important piece of front office equipment. What do you call
where the registration records are kept?
A. Key Rack B. Room Rack C. Voucher Rack D. Information Rack
__________25. A lobby is a room in a building used for entry from the outside. Sometimes it is called
______, reception or entrance hall. What is the other term for lobby?
A. Guest Room B. Foyer C. Waiting Area D. Parking area

II. TRUE or FALSE:

Directions: Write YES if the statement is correct practices and NO if the statement
does is incorrect.

______26. Maintain and promote workers’ health and working capacity.

______27. Use of PPE every time we are working.
______28. Exposed electrical tools or equipment and short circuits is extremely dangerous.
______29. Keeping your hands always clean and nails cut short shows good hygiene.
______30. The items frequently used in the Front desk is placed within easy reach.
______31. Be sure to shut the computer after using it..
______32. The desk or work surfaces at suitable height for keyboard and writing.
______33. The wrist of the Front desk staff must be straight when using the keyboard.
______34. Have enough space available in your working area.
______35. Always check cables and port before using any equipment device.
 III. MATCHING TYPE:
Directions: Below are some of activities in cleaning computer set. Tell whether the
said cleaning activities is cleaning of what part of the computer set by
choosing the letter of the correct answer.

IV. Activities Cleaning Computer Parts

_____36. Clean the fan with vacuum and alcohol. A. Cleaning the Computer Case
_____37. Remove the keys. B. Cleaning the keyboard
_____38. Remove the side panel. C. Cleaning the Monitor
_____39. Clean the buttons. D. Cleaning the Mouse
_____40. Use microfiber and dust the screen. E. Cleaning the Motherboard

SEQUENCING THE STEPS:

Directions: Arrange the given procedures below in cleaning the case of a PC. Write
the letters A-J before each sentence.
____41. Use the compressed air to blow dust out of crevices.
____42. Gather your supplies.
____43. Set the computer on its side.
____44. Clean the fans with the vacuum and alcohol.
____45. Setup an area where you can blow dust.
____46. Remove the side panel.
____47. Remove components for deep cleaning.
____48. Dust all of the grates.
____49. Power down the computer and unplug all of the peripherals.
____50. Do an initial vacuum.

GOOD LUCK! GOOD LUCK! GOOD LUCK! GOOD LUCK! GOOD LUCK! GOOD LUCK! GOOD LUCK!

Prepared by: Noted by:

ROMEL E. GARCIA RAYMUNDO F. HERMO

Teacher I Principal II
 TABLE OF SPECIFICATIONS
THIRD QUARTER SUMMATIVE TEST IN TLE (FRONT OFFICE SERVICES) 8
SY 2021-2022

ITEM PLACEMENT
Content / Number of Percentage Number
Underst Applyin Creatin
Learning Competencies Days of Time of Items Remembering Analyzing Evaluating Total
anding g g

Front Office Tools, Equipment and

Paraphernalia
Use Tools, Equipment, and
Paraphernalia
1.1 Identify Front office tools,
equipment and paraphernalia
applicable to specific job:
• Classify equipment, tools and
paraphernalia according to types and
functions. 4 12.5 6 1,2,24, 25 1,4, - - - - 6
• Describe equipment, tools and
paraphernalia based on specified
task.

1.2 Use Front office tools, equipment

and paraphernalia
• Use equipment, tools and
paraphernalia based on the task
requirement.
LO. 1. Perform after-care activities 8 25 13 36, 37,40, - - - - 13
for tools, equipment and
paraphernalia 41, 42, 43, 44, 45,
1.1 Clean tools, equipment, and
paraphernalia after use according to
standard operating procedures
1.2 Store tools, equipment and 46, 47, 48, 49, 50,
paraphernalia in appropriate area in
accordance
with safety procedures
Perform Mensuration and
Calculations
LO1: Perform simple calculations. 11, 12,
6 18.75 9 5, 6,7, 22, 38, 39 - - - - 9
1. Prepare simple report from arrival 23,
to departure of customers.

Practice Occupational Health and

Safety
LO1: Identify Hazard and Risk
1. Clarify and explain regulations and
workplace safety and hazard control
practices and procedures
2. Identify hazards/risks in the
9, 10,26,27,28,29,
workplace and their corresponding
8 25 13 30, 31, 32, 33, 34, - - 8 - - 13
indicators.
35,
LO 2: Evaluate and control hazards
and risks.
1. Determine the effects of hazards.
2. Follow OHS procedures for
controlling hazards/risks in the
workplace.
Interpret Design and Layout
LO 1. Read and Interpret front office
reception area. 13,14,15,
1. Read and Interpret symbols and 6 18.75 9 16,17,18,19, 20, - - - - - 9
layout in a given sample plan for a 21,
front
office reception area.
TOTAL 32 100.00 50 44 2 3 1 - - 50

Prepared by: Noted by:

ROMEL E. GARCIA FELIX F. MACARAIG RAYMUNDO F. HERMO

Teacher I Teacher I Principal II