GARCIA, Marinelle Anne A. MAGTALAS, Kaila Beatrice R.

LOPEZ, Mikaelah Joanne A. TEODORO, Chelsea Elaine A.

BA 101 Z
August 30, 2016
Topic Outline: COMMUNICATION

I. COMMUNICATION PROCESS
A. Perception: Basis for Communication
1. Perception as a Process of Making Sense of the World
B. Listening
1. Components of the Listening Process
2. Listening Problems
3. Developing Listening Skills
C. Types of Communication
1. Verbal /Communication
a. Speech-The Communication Process
i. Functions of Speech
ii. Speech Elements
b. Speech Communication Model
i. Encoding and Decoding
ii. Perception and Responses
2. Nonverbal Communication
a. What are non-verbal messages?
b. Uses of Nonverbal Communication
c. Nonverbal Codes
i. Spatial (Environmental) Codes
ii. Temporal Codes
iii. Person-Oriented Codes
3. Interpersonal Communication
a.) Task and Relationship Dimensions of Communication
b.) Interpersonal Concerns
c.) Intergroup Conflict
4. Overview of the Management Communicating Process

Sources:

Andrews, D. C., & Andrews, W. D. (2004). Management Communication: A Guide. Boston:

Houghton Mifflin.
Hanna, M. S., & Wilson, G. L. (1991). Communicating in Business and Professional Settings.
New York: McGraw-Hill
Miculka, J. H. (1999). Speaking for success. Cincinnati, OH: South-Western Educational Pub.
.

II. ORGANIZATIONAL COMMUNICATION

A. Defining Organizational Communication
1. Communication
a. Communication as Informational Transfer
b. Communication as Transactional Process
c. Communication as Strategic Control
d. Communication as a Balance of Creativity and Constraint
2. Impacts of Communication in Organizations
a. Organizational Identity
b. Organizational Behavior
c. Organizational Culture
d. Organizational Work Environment
3. Organizations as Dialogue
a. Definitions of Dialogue
i. Dialogue as Equitable Transaction
ii. Dialogue as Emphatic Conversation
iii. Dialogue as Real Meeting
B. Perspectives on Organizations and Communication
1. Classical Management Approaches
2. The Human Relations Approach
3. The Human Resources Approach
4. Scientific Management
5. System Approach
6. Cultural Approach
7. Critical Approach
8. Postmodern Approach

Sources:
Eisenberg, E. M., & Goodall, H. L. (2001). Organizational Communication: Balancing Creativity
and Constraint. Boston: Bedford/St. Martin's.
Jablin, F. M., & Putnam, L. (2001). The New Handbook of Organizational Communication:
Advances in Theory, Research, and Methods. Thousand Oaks, CA: Sage Publications.

III. EFFECTIVE COMMUNICATION

A. Communication in the Experience of Work
1. Within Organizations
a. Organizational Assimilation
b. Indicators of Cooperation and Resistance or Stress
 c. New Directions of Improving the Employee’s Work Life
i. Effective Emotional Management
2. Outside the Organizations
a. Entrepreneurial Ventures
b. Outsourcing
3. Narratives and Counter-narratives
4. Interpersonal Relationships and Organizational Communication
a. Communicating with Customers
b. Communicating with Supervisors
c. Communicating with Peers
d. Communicating with Employees
5. Communication and Leadership
a. New Directions in Leadership
b. Learning Leadership Skills
c. Leadership and Organizational Effectiveness
Note: di ko na sinama kasi about leadership lang sya
6. Obstacles to Interpersonal Relationships
a. Cultural Boundaries
b. Physical Boundaries
c. Emotional Boundaries

B. Tips for Effective Communication

1. For the Individual :
a. General Tips for Speechmaking
i. Owning a Speech
ii. Selecting the Appropriate Slant, Tone ad Length for Your
Speech
iii. Adding Flair to Your Words
iv. Practicing Your Delivery
v. Making Nervousness Work For You
vi. Handling Distractions/ Interruptions/ Hecklers
vii. Handling Question-Answer Periods
b. Good vs Bad Examples of Speeches
2. For the Group
a. Managing Group Communication
b. Collaborating With Technology

Sources:

Andrews, D. C., & Andrews, W. D. (2004). Management Communication: A Guide. Boston:

Houghton Mifflin.
Booher, D. D. (1991). Executive's Portfolio of Model Speeches for All Occasions. Englewood
Cliffs, NJ: Prentice Hall.
Cowan, D. (2004). Strategic Internal Communication: How to Build Employee Engagement and
Performance. Kogan Page.

IV. FUTURE OF ORGANIZATIONAL COMMUNICATION

A. The Learning Organization
1. Learning Basic Skills
2. Learning New Technologies
3. Learning New Ways of Organizing
B. The Moral Dimensions of Organizational Communication

Sources:

Eisenberg, E. M., & Goodall, H. L. (2001). Organizational Communication: Balancing Creativity

and Constraint. Boston: Bedford/St. Martin's.