Professional Documents
Culture Documents
SCENARIO:_______________________________________________________________________
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PHASE I: EMPATHY
•1 •1
•2 •2
•3 •3
•4 •4
What What
emotions does the
user might user say
be feeling or do?
Some
advices What
which user does the
•1 gets from user see? •1
•2 his well
•3 •2
wishers •3
•4
•4
PHASE: II DEFINE THE CHALLENGE
LIST THE FACTS AND OBSERVATION WHICH YOU NOTICED IN THE SCENARIO:
1.
2.
3.
4.
5.
WRITE DOWN ALL THE PROBLEMS WHICH AFRE RELEVANT AND CAN BE ADDRESSED
PROBLEM:1 PROBLEM 2:
PROBLEM 3: PROBLEM 4:
PROBLEM 5: PROBLEM 6:
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________________________ WRITE A SENTENCE THAT DEFINES THE PROBLEM
________________________ YOU WANT TO ADDRESS:
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PHASE III: IDEATE
GENERATE IDEAS TO SOLVE THE PROBLEM & FILL THE GRID