How do I say it exercise?

1. How do you ask someone what his or her name is

on the telephone?
2. You need to tell someone on the phone to wait.
What do you say?
3. You can't understand what someone is saying on
the phone. How do you ask someone to repeat
himself or herself in a polite way?
5. You have to leave a message. How do you tell
someone you want to leave a message? What
information do you have to leave?
6. You have to take a message. What do you write
down? What information do you ask for?
7. You have to tell someone to wait before he or she
can talk to someone. What do you say?
8. What do you think you'll have to ask someone to
do for you? How do you ask someone to do it for you?
9. You need to talk to someone in private. Maybe it is
your supervisor or manager. How do you ask? What
do you say?
10. You have a doctor's / dentist's appointment or
other personal business to take care of. How do you
ask for some time off?

Talking on the telephone

John: Xin chào. Tôi là John, công ty Microsoft, tôi có thể

giúp gì cho bạn?
Anna: Tôi có thể nói chuyện với Jane được không?
John: Xin hỏi bạn tên là gì?/ Có thể làm ơn cho tôi biết tên
bạn không?
Anna: Tôi là Anna. Tôi muốn nói chuyện với Jane.
John: Tôi sẽ chuyển máy cho bạn. Vui lòng giữ điện thoại.
John: Xin lỗi, anh ấy đang không tiện nghe máy lúc này/
Anh ấy đang họp.
Anna: Tôi có thể để lại lời nhắn cho anh ấy được không?
John: Đương nhiên rồi.
Anna: Phiền bạn nói với anh ấy rằng buổi gặp mặt trưa mai
đã bị hủy. Và nói với anh ấy liên lạc lại với tôi nhé.
John: Tôi hiểu rồi. Tôi sẽ gửi lại lời nhắn của bạn cho anh
ấy.
A. Hello, this is John speaking/ This is John from
Microsoft. How can I help you?/ What can I do for you?
B. Could I speak to Jane please?
A. May I have your name, please?
B. I’m Anna. I’d like to speak to Jane please.
A. I’ll put you through. Hold the line, please.
A. I’m sorry, he’s not available at the moment./ He’s in
the meeting/ He’s away.
B. Can I leave a message?
A. Sure.
B. Please tell him that tomorrow’s lunch meeting is
cancelled and please ask him to call me back as soon
as he gets back.
A. I’ll give him your message as soon as he gets back.