STEP-BY-STEP GUIDE ON REPORTING TEXT SCAM COMPLAINTS TO THE NTC

Report text scam to the NTC in two ways:

1. Submit the following information by e-mail at kontratextscam@ntc.gov.ph:

E-mail to: kontratextscam@ntc.gov.ph

Put on “Subject”: “Text Scam Complaint”

a. Your complete name, address, email and contact number;

Put Complete Name:

Put Address
Put E-mail

Put Contact Number

b. The complained cellphone number;

c. A screenshot of the text scam message with the sender’s mobile number; and

Example of Text Scam Message

 Sample Attachment of Text Scam Message Image to E-mail

d. A photo of any of your government-issued IDs.

(Example of Government ID: UMID)

Sample Attachment of Government ID Image to E-mail

Example of Finished Product of E-mail

E-mail Sent Notification

2. Upload at the NTC’s website https://ntc.gov.ph by doing the following:

a. Click on the Text Scam Complaints button found in the main page;
a. Fill out the details in the Text Scam Complaints Form;
Sample of Filled-Out Form
b. Click the SUBMIT button.
Proof That the Message Has Been Sent

Message After Successfully Sending the Complaint