Level 10 & 11

233 Castlereagh Street

Sydney
NSW 2000
AUSTRALIA

SUBJECT OUTLINE

1. General Subject Information

Subject Code: BBM241

Subject Name: Operations Management

Teaching Period: Trimester 3 2021

Core/Elective status: Core – Bachelor of Business

Pre-requisites: BBM123 Management Principles

Class Times: Tuesdays 11.45am – 2.45pm

Class Room: Online

Class Contact: 3 hours per week

Delivery Mode: Full-time, Online

Lecturer: Assistant Professor Igor Bosma

Contact Details: igor.bosma@ubss.edu.au

Location: Lecturers Lounge – Level 11

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Trimester 3, 2021 BBM241: Operations Management
 Subject Overview

2.1 Subject Summary

This subject is designed to provide students with an understanding of Operations Management

in firms and the contribution that operations make to organisational success.

Operations Management planning, implementation, evaluation and continuous improvement

techniques will be covered. Management approaches and tools are explored in the ongoing
management of operations through this subject.

The subject begins by providing an overview of the operations function, global context and
forecasting. Focus is then applied to designing effective operations in variety of contexts. The
subject concludes with project management techniques and maintenance and reliability in
operations.

2.2 Learning Outcomes

On successful completion of this subject, students will be able to:

1. Demonstrate knowledge of operations management theories applications.

2. Manage Operational Projects and Forecasting.
3. Apply Quality Processes and TQM to improve operational efficiency.
4. Examine inventory management, logistics and scheduling processes.
5. Identify facilities issues for effective operations management.
6. Determine and evaluate strategies to improve the reliability of an operating system.

2.3 Teaching Strategies

The subject is delivered via webinar over 12 weeks (3 hours per week) and incorporates lectures,
tutorials and formal assessments.

 Tutorials incorporating problems, case studies, scenarios covering all learning

outcomes will be conducted.
 Access to labs and computer equipment will be provided for online internet research.
 Progressive assessment will cover foundation skills, theory and application.
 Final exam covering all learning outcomes (any material covered in lectures,
tutorials, and case work may be covered).
 Tutorials as well as formal assessments must be submitted to your
lecturer via Moodle.

The format and delivery platform may change during the course of this trimester in response to
the COVID-19 pandemic. This will not affect learning outcomes.

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Trimester 3, 2021 BBM241: Operations Management
2.4 Reading Materials

Prescribed Text

Heizer, J, and Render, B (2019): Operations Management: Sustainability and Supply Chain
Management - Global Edition, 13th edn, Australia, Sydney, Pearson Education. ISBN:
9781292295039

Recommended Reading

The following resources do not replace the prescribed text, nor are they essential in covering
the delivered material. Journal articles and e-resources may be particularly helpful in your
research work and major assignment.

Manufacturing & Service Operations

Management
Academy of Management Review

Group & Organisation Management

Recommended Journals

Journal of Management
Journal of Management Studies
Strategic Management Journal

Other References - Periodicals and Newspapers.

Journal of Operations Management

Other References - Useful Websites:

 Australian Bureau of Statistics: http://www.abs.gov.au/

 Australian Institute of Project Management: https://www.aipm.com.au/home.aspx

E-Resources

Teaching and assessment materials can be found on our online learning system, Moodle. E-
resources include, but are not limited to: lecture notes, PowerPoint Presentations, reading
materials and subject related information. Access to Moodle is granted to all enrolled students
of this subject. Also see section 4.8, E-library Materials.

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Trimester 3, 2021 BBM241: Operations Management
 2.5 Subject Contents and Schedule

Teaching Week / Topic Required Reading and Required Activity, Tutorial and
Date (LO-Learning Assessment Questions
Outcome)
Week 1 Introduction to Operations Heizer & Render Chapter 1 Class Exercise and Problem solving
31 August Management LO 1 Reference: Heizer & Render Ch 1

Week 2 The Global Environment Heizer & Render Chapter 2 Class Exercise and Problem solving
7 September and Operations LO 1 Reference: Heizer & Render
Management Chapter 2

Week 3 Forecasting Demand and Heizer & Render Chapters Class Exercise and Problem solving
14 September Product Design 4 and 5 Reference: Heizer & Render
LO 2, 4 Chapters 4 and 5

Week 4 Quality Management Heizer & Render Chapter 6 Class Exercise and Problem
21 September LO 3 solving Reference: Heizer &
Render Chapter 6

Week 5 Process Design Heizer & Render Chapter 7 Class Exercise and Problem
28 September LO 3 solving Reference: Heizer &
Render Chapter 7

Week 6 Material Requirements Heizer & Render Chapter 14 Class Exercise and Problem
5 October Planning (MRP) and ERP & and 15 solving Reference: Heizer &
Scheduling For the Short LO 5 Render Chapter 14 and 15
Term
Week 7 Location Design & Heizer & Render Chapters Class Exercise and Problem solving
12 October Layout Decisions and Job 8, 9 and 10 Reference: Heizer & Render
Design & Work LO 5 Chapters 8, 9 and 10
Measurement

Week 8 Manage the Supply Chain Heizer & Render Chapter Class Exercise and Problem solving
19 October 11 Reference: Heizer & Render
LO 3 and 4 Chapters 12 and 13

Week 9 Manage Inventory and Heizer & Render Chapter 12 Class Exercise and Problem
26 October Aggregate Scheduling and 13 solving Reference: Heizer &
LO 2, 4 Render Chapters 12 and 13

Week 10 Managing Project Heizer & Render Class Exercise and Problem solving
2 November Chapter 3. Reference: Heizer & Render
LO 2 Chapter 3

Week 11 Maintenance and Heizer & Render Chapter 17 Class Exercise and Problem
9 November Reliability Decisions LO 6 solving Reference: Heizer &
Render Chapter 17

Week 12 JIT, Lean Operations and Heizer & Render Chapter Class Exercise and Problem
16 November the Toyota Production 16 solving Reference: Heizer &
System LO 3, 5 Render Chapter 16

EXAM REVISION LO ALL Exam briefing

Exam Period 22 November – 3 December

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 3. Subject Assessment
Assessment Type & Description
Assessment 1
Individual
Assessment 2
Group (x2)
Report (2000 words) based
upon a case study drawn from
readings and/or documentaries
and/or workplace experience,
on one aspect of an existing
firm’s operations management.
Alternatively, groups may elect
to undertake a research paper
following consultation with and
approval of the lecturer.
Assessment 3
Individual
Class Participation.
See Marking Guide in Subject
Outline and on Moodle for
details.
Assessment 4
Individual
FINAL EXAMINATION
Open Book Examination (Text
only) – Mixed format including
Multiple Choice, short and long
answer style questions. The exam
will be 2 hours duration.
Trimester 3, 2021
Weight Due date Description Linked to
Learning
Outcomes
10% Week 5 The in-class test will be 1 hour (LO – 1 to 4)
in duration.
See Marking Guide in Subject
Outline and on Moodle for
details.
20% Week 11 Demonstrated detailed (LO – 2, 4,
knowledge of fundamental 5, 6)
concepts related to
operations management,
planning, implementation
through the application
Details provided in Week 4
NB: For Group or Project
tasks you must have at least
75% attendance to get the full
awarded mark.
Otherwise you will only
receive a maximum of 50%
of the awarded mark
See Marking Guide in Subject
Outline and on Moodle for
details.
10% Weeks 1 to Participation is assessed (LO – ALL)
12 based, submission of tutorial,
Progressively informal class quizzes and
assessed.
proactive interaction with your
One mark will
lecturer.
be deducted
for each
YOU MUST ATTEND TO
week you do
PARTICIPATE
not attend
Attendance alone does not
lectures and
mean participation.
participate in
tutorials
60% Exam Week The examination will be of (LO – ALL)
mixed format and will focus
on all learning outcomes. You
may be examined on any
materials covered in lectures,
tutorials or readings.
Students will be expected to
demonstrate their
understanding of key concepts
and their ability to apply them to
various situations.
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BBM241: Operations Management
 4. Academic Policies

All academic policies and procedures for UBSS apply to this subject. Important policies you need to
be aware of and abide by are listed below. These policies are located in the UBSS website in the
Policies & Procedures section.

4.1 Assessment & Examinations:

The UBSS Examinations Policy & Guidelines specifies the requirements for assessments and exams
at UBSS. The lecturer in accordance with this policy sets the assessments for this subject. In general,
you are required to achieve a mark of 50/100 to pass the subject overall. Some subjects may require
you to pass the final examination in order to pass the subject overall. This is advised in the assessment
section above.
4.2 Plagiarism
Plagiarism and penalties for plagiarism are outlined in the UBSS Academic Misconduct Policy
document. Penalties vary depending on whether a student is a first, second or third time offender. It
is your responsibility to read this policy and ensure you understand what plagiarism is and what
penalties apply. If in doubt, speak to your lecturer.
4.3 Copyright Regulations
According to Australian Copyright Act 1968 the following rules applies in case of copies:
(a) In the case of a published work in hardcopy form that is not less than 10 pages and is not
an artistic work, 10% of the number of pages, or one chapter, is a reasonable portion;

(b) In the case of a published work in electronic form only, a reasonable portion is not more
than, in the aggregate, 10% of the number of words in the work.
You are strongly advised that copying more than 10% of any textbook is a breach of the Copyright
Act (Cth) and UBSS policy. Any copies of the text in breach of the Copyright Act (Cth) may be
confiscated and you may subject to disciplinary action for academic misconduct.
4.4 Submission of Assignments
Is covered in the UBSS Policies and Procedures document (Examination Policy & Guidelines).
Grounds for extensions of assignments or absences from examinations are also covered in this policy.
All assignments must be submitted in soft copy on the Moodle learning system. You are strongly
advised to submit your assignment to the Turnitin software package before you submit it to your
lecturer to determine if any plagiarism is detected. If you need help to use this software, seek help
from IT support on level 11.
Marked assignments should be returned to you within two weeks of submission. A separate document
discussing assignments will be available on Moodle.
4.5 Attendance Requirements:
Attendance Requirements are outlined in the UBSS Academic Progression, Monitoring & Intervention
Policy contained in the UBSS Policies & Procedures Manual. A class attendance rate of 80% or more
is strongly recommended to ensure satisfactory academic progress.
4.6 Grades

Grades awarded are outlined in the UBSS Policies and Procedures Manual that includes the
marks to be attained for each grade.
High Distinction (HD) 85% and above
Distinction (D) 75 – 84%
Credit (C) 65 – 74%
Pass (P) 50 – 64%
Fail (F) Less than 49%

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4.7 Complaints & Appeals
Students wishing to make a complaint or lodge a formal appeal are to follow the procedures in the
UBSS Grievance and Appeals Policy (Academic). The Course Coordinator can be contacted for
advice.
4.8 E-library Materials
UBSS subscribes to a selection of e-library resources to support you in undertaking research required
for your course. These e-resources are accessible from your MyGCA account (e-resources tab).
UBSS students also have access to the UBSS Resource Centre on Level 2 to undertake private study.
4.9 Workplace Health & Safety (WHS)
Your safety at UBSS is our first priority. Basic WHS information was provided to you at orientation
and the orientation slides, updated each semester, are posted on MyGCA in the Policies & Procedures
section. Please make sure you know the basics such as reporting an incident, what to do in an
emergency, or fire, the location of First Aid Officers, etc. Check with Student Services if you need any
clarification.
4.10 Evaluations
You will be asked to complete an evaluation of this subject at the end of the semester to provide
feedback to the Lecturer and the Dean. Your responses are anonymous and are not identifiable. This
feedback is used by the Dean to determine if there is any need for improvements to the subject or the
courses offered at UBSS as part of the UBSS course review and improvement cycle.

Date Completed: 7 August 2021: Igor Bosma

Date Approved: 15 August 2021 F Stravens

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 OPERATIONS MANAGEMENT - ASSESSMENT 1 Marking Guide – Class Test (Weight 10%)

FINAL MARK %/ HIGH CREDIT PASS FAIL

Grade DISTINCTION OR
DISTINCTION
Operations Identifies and Identifies and Few operations No operations
Management addresses all addresses most management management
Concepts operations operations concepts concepts are
management management identified identified and/or
90% concepts that are concepts that applied to the
relevant to are relevant to assessment
assessment task. assessment task.
task.
Assignment Has addressed the Has addressed Some of the Almost none of
completeness purpose of the the main work is focused the work is
assignment purpose of the on the aims focused on the
10% comprehensively assignment. and themes of aims and
and critically. Most areas the themes of the
addressed assignment. assignment.
effectively. Some sections Sections of the
of the assignment not
assignment not addressed.
addressed Most sections
and/or many are not
sections are discussed
not discussed effectively.
effectively.
GRADE CODE HD = 85 to 100 D C = 65 to 74 P = 50 to 64 F < 50
=75 to 84

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 OPERATIONS MANAGEMENT - ASSESSMENT 2 Marking Guide - Group Project (Weight 20%)

FINAL MARK %/ HIGH CREDIT PASS FAIL

Grade DISTINCTION OR
DISTINCTION
Operations Identifies and Identifies and Few operations No operations
Management addresses all addresses most management management
Concepts operations operations concepts concepts are
management management identified identified and/or
30% concepts that are concepts that applied to the
relevant to are relevant to assessment
assessment task. assessment task.
task.
Research Information Information Heavy reliance Reliance on
collection shows a collection is on one key direct quotes
30% thorough use of shallow, but source of rather than
varied sources that shows some information integrating
are current and usage of varied with scant concepts with
relevant. Has sources. mention of the body of text.
included e- Sources cited other A lack of
resources as a are largely references. synthesis of
source. relevant. Sources are insights is
relatively evident. No
outdated. sources of
relevant
evidence are
provided
Referencing In-text and end of Referencing is Some attempt Referencing is
report referencing is mainly accurate. at referencing absent or
10% consistent and has been unsystematic.
accurate. made.
Assignment Has addressed the Has addressed Some of the Almost none of
completeness purpose of the the main work is focused the work is
assignment purpose of the on the aims focused on the
10% comprehensively assignment. and themes of aims and
and critically. Most areas the themes of the
addressed assignment. assignment.
effectively. Some sections Sections of the
of the assignment not
assignment not addressed.
addressed Most sections
and/or many are not
sections are discussed
not discussed effectively.
effectively.
Grammatical Fluent writing style Meaning Meaning Meaning
and spelling appropriate to the apparent but unclear or unclear or
errors document. Spelling language not ambiguous. incoherent.
and grammar are always fluent. There are a There are
10% nearly perfect. Some spelling range of extensive
Fewer than three and spelling and/or spelling and/or
spelling and grammatical grammar grammar errors.
grammatical errors errors but effort errors. Informal Informal
in each section has been language, language,
demonstrated. abbreviations abbreviations or
or slang used slang used
inconsistent throughout
with
appropriate
writing style.

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 Cohesiveness, All parts of the Sections of the There is little There is almost
Consistency assignment are paper are integration no integration
and Clarity linked and read generally well across the across the
cohesively. There linked and sections of the sections of the
10% are no connected. For paper. They paper. They
contradictions in the the most part, appear appear
writing. All issues, the assignment somewhat disjointed
recommendations reads disjointed and/or
and explanations cohesively. Only and/or contradict each
make sense and are minor contradict each other. Writing is
well integrated. contradictions other. Writing not clear. It is
Writing is exist. Most of is not clear. It impossible to
appropriately the issues make is difficult to understand
succinct and sense. Writing understand a points being
precise. is generally well range of points made or no
understood. being made. attempt to make
relevant points
has been
demonstrated.
GRADE CODE HD = 85 to 100 D C = 65 to 74 P = 50 to 64 F < 50
=75 to 84

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Trimester 3, 2021 BBM241: Operations Management
 OPERATIONS MANAGEMENT - ASSESSMENT 3 Marking Guide - Participation (Weight 10%)
FINAL MARK % / Grade HIGH CREDIT PASS FAIL
DISTINCTION OR
DISTINCTION
Contributes Always or almost Frequently Sometimes Rarely comes
to in-class always comes to comes to class comes to class to class
discussion class prepared prepared and prepared and prepared nor
and and actively actively contributes to contributes to
activities contributes to contributes to class activities class activities
class activities class activities. when asked or when asked or
50% May not be fully prompted. prompted.
prepared

Class Always or almost Sometimes Does not

Tutorial always completes Frequently completes complete
and tutorial activities completes tutorial tutorial
Informal and submits on tutorial activities or activities or
Quiz Moodle when activities and submits submits largely
Activities required submits on incomplete incomplete
Moodle when tasks on tasks.
50% required Moodle when
required
GRADE HD = 85 to 100 D C = 65 to 74 P = 50 to 64 F < 50
CODE =75 to 84

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