CT3300 Access CT – Service Tools Lab

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valid service agreement for use by the customer’s designated in-house service employee on equipment located at
the customer’s designated site. Use of this document or digital media by unauthorized persons is strictly
prohibited. This document or digital media must be returned to Philips when the user is no longer licensed and in
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 Objectives
When you have successfully completed this lab, you will be able to:
 Identify the service tools available on the Access CT system.
 Use the service tools in troubleshooting

Prerequisite Lessons
 Access CT Service Manual
 Access CT Service Tools User Guide.
 Service Tools Demo / Lecture

Tools/Reference Materials
 Access CT Service Tools User Guide
 Access CT Host computer application

Time
1.5 hours

Introduction
Access CT - Service Tools is a software program used in our routine service calibration and
diagnostic tests for trouble shooting. A good understanding about and able to operate the
service tools is required for every service engineer.

Procedure Preview
In this lab exercise, the learner will learn how to use the service tools to,
 Generate Bug Reports and configure Bug Reports
 Use “System Log” to diagnose the system status
 Import and Export the “System Log” files
 Use “Hardware Test” to check system functionalities
 Use “System Setting” to customise user interface
 Use “Auto Diagnostic” to test the system functionalities
 Use “DMS Test” to test the DMS
 Perform image evaluation

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 Special Instructions/Precautions
Make sure you read and understand the Safety Guidelines before proceed with the lab
assignments

<CAUTION:
Damage to the equipment and personnel can occur if you are not careful. If you do not know
the outcome of a motion before initiating, DON’T DO IT! Please seek help from the instructor if
unsure.>

Instructions

1. To access the service tools,

a. Click “Processing” tab from the main application window and click “Service” tab.
b. There are two sub service tabs, “Daily” and “Advance”

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 2. Select “Daily” tab
a. Click on “Bug Reports” button
i. Create a bug report and save it on a flash drive or CD
ii. You can use “BugRep Configuration” from the “Advance” tab to configure
what types of information / files to be collected
iii. Exit “Bug Reports” when completed

b. Click on “Virus Scan” button

i. Familiarize yourself with the virus scan function
ii. Exit “Virus Scan” when completed

3. Select “Advanced” tab

a. Click on “Hardware Test” button
i. Familiarize yourself with the Hardware Test, Manual Scan and Firmware
Updates function
ii. Exit “Hardware Test” when completed

b. Click on “System Logs” button

i. Familiarize yourself with “System Logs” function.
ii. Use different filters available for practice purposes.
iii. Try to import, search and export System Logs Files
iv. Exit “System Logs” when completed

c. Click on “DMS Test” button

i. Run DMS Test and observe the results.
ii. Exit “DMS Test” when completed

d. Click on “System Setting”

i. Explore system setting which includes different functions that control system
behavior and allow the user to set access right, passwords…etc.
ii. Click on ‘Auto delete raw’. In the “Auto-Delete Settings option”, make sure
you set this option according to the customer needs.
iii. Exit “System Setting” when completed

e. Click on “Auto Diagnostics” button

i. Familiarize yourself with the use of “Quick View”, “Detailed View” and
“Voltage and Temperature View”.
ii. Click on the ‘Visual Diagnostics’ tab at the bottom of the page and run the
“CAN Network” diagnostics and “DRC diagnostics”. Observe the results.
iii. Exit “Auto Diagnostics” when completed

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 f. Click on “Language Setting” button
i. You can change the language type using this function. You need to restart the
computer for the language setting to take effect. Please do not set the
language which you do not understand.
ii. Exit “Language Setting” when completed

g. Click on “BugRep Configuration” button

i. Try to add a picture from a study list to a bug report.
ii. Exit “BugRep Configuration” when completed

h. Click on “Image Eval” button

i. Perform image evaluation.
ii. Exit “Image Eval” when completed

Questions

Where are the bug report files stored on the console computer?

Where are the ‘system log’ files stored on the host computer?

Where is the raw data stored on the host computer?

Which files are stored on the hard disk when you use export raw data from patient list?

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 4. Troubleshooting exercise
a. Ask your instructor for a bug and troubleshoot the bug using the tools you just
learned.

---------------End of the lab---------------

Revision History
Revision # Modified By Effected Content
(yyyymmdd)
20150728 Cheow Yong Lim Initial Release

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CSIP Level 1: ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY. ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.