Ths. V6 Thanh Dire QUAN TRI HE THONG THONG TIN, TRONG TO CHUC Phin 1 Co'sé phurong phép ludn v8 HTTT quan ly Hoc phn: H8 théngthéng tin doanh nghiép Giang vién: Ths. Vé Thanh Bie Khoa Quan tr = Trutmg Bai hoe Kinh t€ TP. HCM Hé théng Théng tin Doanh nghiép Phint Co'sisphutong phdp lugn v8 HTT quan ly ‘Noi dungs ~ T6 chife va théng tin trong té chire = He théng thong tin He thang cong vigc va He enéngthdng tin TO CHUC VA THONG TIN TRONG TG CHUC © Dinh nga: ‘Té chic la mbt tp hap hinh thic bao gdm con gus va céct8i nguyén khdc khéc dug hinh than 8 dat durge mét tap cdc myc tiéu. 1 Ngubn Ive cia 8 chute: Con ngues, nuyén vat ligu, may méc this bi, tn bac, di liu, thong tin vo ede quyétdinh 1 Myc tiéu eta t6 chit: Gist Bu ra (Output) > Gid tr Bu vd0 (input) Khoa Quan tri - BH Kinh t8 TP. HCMThs. V6 Thanh Dic Hé théng Théng tin Doanh nghiép TO CHUC VA THONG TIN TRONG TO CHUC © Dinh nga 2: Téchic la mothe théng duge ao rat cc cb thé 6 im dB ding vige dat myc teu bng hap te v8 phn ng lo dng, \ Ludngthéng tn trong 6 chute: TO CHUC VA THONG TIN TRONG T6 CHUC Chugi gié tri (Value chain}: Gaur ga angela mbiten ah avce min Be BOT Ene ng: Gs ication ay eS can bg ing te ig th: hg, gong TO CHUC VA THONG TIN TRONG T6 CHUC Théng tin va céc bub ra quyét dinh agua nti, ~iniegen can bene ewe anes aay Khoa Quan tri - BH Kinh té TP. HCM 2Ths. V6 Thanh Birc Hé théng Théng tin Doanh nghiép TO CHUC VA THONG TIN TRONG T6 CHUC © Thong tin va ra quyét inh: * Pyealch ea thng ein gdp nha qui USahdgoreauyerdnn wey "ewan nh {© RQDIA mot hinh dong hay vg thye Hen) and {hay 46 tara thd hi a eng th trang tnsnh mong mush, © Ccloa ra quyét in yt nn foe 5 cayetamnoan cu we 2 aye an ngs ei \ Car s6 phn oat ce quyét i evens qn op argc iy gus 5 botduia gust ry ag ac ado bs qo TO CHUC VA THONG TIN TRONG TO CHUC ¥ Quan Wy ' cuuin fy nhu met qua trinh bign 661 thing tin dua {En hanh dong, 8 mt qua tinh tong duong vot wige RD ' Qin ba0 gdm vibe id nba cée ngub ti nguyen dé dat to muc dich. © Quin I 06 4 y6 15 co ba: + Heng sta mye 2 Tad gua can at 2 sirdungcsey must + Bb rong st chr TO CHUC VA THONG TIN TRONG T6 CHUC ' Théng tin trong chu trinh cc hogt dng quai I ‘nue en Khoa Quan tri - BH Kinh t TP. HCM. 3Ths. V6 Thanh Dire Hé théng Théng tin Doanh nghiép TO CHUC VA THONG TIN TRONG T6 CHUC © Co-cdu t6 chite: ' CTC: Cée B6 phan trong tS cite va cdch ma ching {quan he vai nha trang tng thé che ‘© Cécim@ hinh guint mot chic: 1 Ma hin ean théng (raion + ovén Proec) + ogi ahs ream) + Quant da chieu mutsdensiona © i m6 hin e6 phurong thie qui ij ring va do 448 c6 nhing yeu cu v8 tng tin Khde nhau. Losi thing in no 58 durge ing va cling nu thé nao TO CHUC VA THONG TIN TRONG T6 CHUC © Van héa t6 chirc: © vin ha cia 6 ee nh hung ding ké an vie phat in va ity han 117 * sot qu win én quan vai moe HITT auge gt KE mac Ui mutha ve at phi ih Ege avi hat en © Van hoa chite cing dn uring dn bn the lingua quySt oo che yt v8 9 cu bn {in xem dt rong vibe xse doh mye bu cha mot auetainn TO CHU VA THONG TIN TRONG TG CHUC '¥ Thong tin va vie RQD & cdc mite quan Wy: Khoa Quan tri - BH Kinh té TP. HCM 4Ths. V6 Thanh Dire TO CHUC VA THONG TIN TRONG TG CHUC \ Bic tinh cc lal théng tn cung cp cho cic mic: ‘m ‘sal—|s oid, | a Hé théng Théng tin Doanh nghiép HE THONG THONG TIN © Datliguva thang tin * DI tp hop cde dSuhitu hay quan sé dupe {hota thor diém khong gay nén cae te dong ennann vay den vide ra guyét gin 1 Téngtin sy hidu bie te iu. ThOng tn Sy phat biéuvé co ciu cba mot the thé ma né {i cho con ngudtraquyét nh noe dara mt Ketan Die dim ci thing tin Tn eh; dy; eich hp v8 dE nd anton; hp the. Tomi: Thing in pi ru dng 46 we gu ro yet ion HE THONG THONG TIN Tin trinh bién di dar igu thanh thong tin '* Tin inh ign 461 bao gdm cic hoat Ate x dt Iigulbm bien are ' Céc hoat dng x gu ur in tos 6 foprpnin ten nnim ign adieu thin oe genet mang ¥ neha thong th Khoa Quan tri - BH Kinh t8 TP. HCMThs. V6 Thanh Dwec Hé théng Théng tin Doanh nghiép HE THONG THONG TIN © He théng thong tin dién hin ‘+ Hg théng théng tin bao gdm su yBu 8: Phin cing ——_Hogt ng vidn théng Phim mam Céethityerdrly Cost dir tigu HETHONG THONG TIN '® Vai tro cia Hé théng théng tin trong té chirc > Hé tr¢ qué trinh kinh doanh va nghiép vy. > H8 tra nha quan ly ra quyét dinh, > HB tra chién lurgc tao wu thé can tranh. HE THONG THONG TIN ' Quan h@ gia ba loai hé théng trong 6 chitre Khoa Quan tri - BH Kinh té TP. HCM. 6Ths. V6 Thanh Biro HE THONG THONG TIN ogee oso pati ie Hetdengnite | (SED colors ore Mi quan hé gira ba phan hé trong mot hé théng Hé théng Théng tin Doanh nghiép HE THONG THONG TIN uaa ia TE cite vi He théng tng tn Soret rae mettre serie récnie — [etaraecate tai nk na scone HE THONG THONG TIN ‘M6 hinh biéu didn Hé théng théng tin Sluvdo Trinh xy Shura (input) (Process) (output) 'Mé hinh he théng cabin ding mé ttt cd ciclo He théing thong tin Khoa Quan tri - BH Kinh t8 TP. HCMThs. V6 Thanh Dire Hé théng Théng tin Doanh nghiép HE THONG CONG VIEC \VAHE THONG THONG TIN © He théng cong vie: La mothe théng bao gm con nguét vishode may rmécthye hign mét quy trinh cng vige sir dung ede nguba lye 68 tao ra sin phimv/dich wy cho cdc hich hang bén trong va bén ngosi \ He thing cong vige bao gém: > uy tinh nahi w/tnh doanh > béitwong them a > cong aghe HE THONG CONG VIEC \VAHE THONG THONG TIN © Khung hé théng cong viée (Steven Alter, 2002): sania pens} Sartours, Sate aoe » eect Cy ah gh w yu mf aca Nace wae Thy 4 grea nat wy tay 38 > Tmingtin —_—_ HETHONG CONG ViEC \VAHE THONG THONG TIN Khung hé thing cng viée: riko Hans * 1) 66 tuo ee tig age, hung lt npg vd Se SIRE ao a a gong sh ing ben re * Hee an bare eerie img cde he thong ty Shue, chuygn knseh fan Nl athe cng thdm ga Who HPC. Ol ny Mong ier + chest p Lop nS Sahin in aha as Khoa Quan tri - BH Kinh té TP. HCM. 8Ths. V6 Thanh Dire HETHONG CONG viEC \VAHE THONG THONG TIN Khung hé théng céng vige: AN PHAM VA DICH Wy © Lau kéthop cia cic yéut6 mang tinh vt, thong tin vd ich vy ms HTCV tao ra cho Khich hang ‘© kndch nang anh gid sin phim dy trén cic yeu + Chip + cnstluong + bytin © TTT glup céi thi cdc yu t tren a6 fim tng sy hailong cia khich hang Hé théng Théng tin Doanh nghiép HETHONG CONG vigC \VAHE THONG THONG TIN © hung hé théng cng vig: ‘Quy TaN NGM © Laon cactuse cing uit hose cbc how done len hdl ieee a 4 Bicaiém cia arm: bu qt cia CTV ph thew cc yu 2 Maced env ge tome HE THONG CONG vigc VAHE THONG THONG TIN Khung hé thing cong vi DOITUQNG THAM GIA 1a hong agus tv ign ce bude cng vie tong mat gy tah gi hk ice otra tam Bo phan et ¢6 none kes am su © uy nn tng ti: ung fo phung en cho gh ‘tule elam set quy tn howe dong aus qs thie uy tend hoot gv guy th {Wing ncn hp nhs fe tis B, ah teh phiniy knew een te 1 Ng dung guy tn hd in gm ohn sy tong {yah hot dong. nat ain iv one agume ven Sgt coe nvr deh hg hay os cang Khoa Quan tri - 8H Kinh té TP. HOMThs. Vo Thanh Birc Hé théng Théng tin Doanh nghiép HETHONG CONG ViEC ‘VAHE THONG THONG TIN ' Khunghé théng cing viée: THONG TIN “Théngtin ue tha thi rh rae ‘© Twenga Bn ngoa tcc ng: > nana oun cela > cine > bran onan ca tanh in gan > elewenc rein ct ‘+ Tong tin bn trong doanh neh Ne tng 6 sch, ‘Bo co inh dank thang wuyen, Sih Ky HETHONG CONG viEC VAHE THONG THONG TIN 1 ung théng cng vi: ‘Hows nn ohne man nga > eceeeereaaate hehe cat Tht hd a hgh > igepgeme ncn ane tdi cack nan > fuente dnt 'Thengen as nnnt ahi mhng tr > Shaved niog cng ean HE THONG CONG vigc VAHE THONG THONG TIN Khunghé théng céng vige: ‘THONG TIN ‘Théngtin tone HTC ha eng auan trong * Phin doa i tt hang hot don tone TEV lng itch as trv Bb cao ca an nh oan ‘© Hug ahong hog agg qutn Wi bao gm ch icra tne nn gu guar dong ttn > i nanos bre nin a th ine > Gip ho exe de ht gu tok ing tt ch nse Ranga he > nhac 2 ip th 6 dh ng deat rep Khoa Quan tri - BH Kinh t6 TP. HCM 10Ths. V6 Thanh irc Hé théng Théng tin Doanh nghiép HE THONG CONG ViIEC ‘\VAHE THONG THONG TIN ' Kung h thong cng vite: ‘CONG NaHE cians i SS ice PBR ge swan ” atest Sete > Sherraersmanianstas acraa ht HE THONG CONG VEC \VAHE THONG THONG TIN Khung hé théng céng vige: HIN TRANG 1 Hn trang 8 mai trate 16 cht, cant tran, cng righe va thé che ma HTCV dag hoat dong wong de TNT Ba0 gdm: > Nhiing nha Bu te > Chinh sich, cic hoat dng va vn héa cit chi > Apluckin doanh, 81nd dng tho tg rosy Kbich If vb sy théch thie aovonwae ereormnenle HE THONG cONG vigc \VAHE THONG THONG TIN © Khung hé thdng céng. CO SOHA TANG © Corsirha ting a ee ngudn lye v8 ky thust, thong tina con nguét ma HTCV si dung va hu thude v0 d6. Nhimg ngubn lye ny t8n tal va duge quan Ibn ngoai HTCN. © Corsérha ting duge ditu han va quan Wy hur mot TeV, Khoa Quan tri - BH Kinh t8 TP. HCM 1Ths. V6 Thanh Dire HETHONG CONG vIEC \VAHE THONG THONG TIN Khung hé théng céng viée: cO'SéWA TANG eT 1 Corstrhg ting nan iy: > aun ieee TT > Trt pce tit chug, rng bute © Corsa ting thong tn 2 Thongtin d3mBhda ge cas Wong anh ari > Thongtin ue as tr rong COL ding chung vse ehasb emacs, Hé théng Théng tin Doanh nghiép HETHONG CONG viEC VAHE THONG THONG TIN © Khung hé théng céng viee: PHAN BIET CO’ SF HA TANG VA CONG NGHE © Co sirha ting nbn: > aged st lta rhidu rev > puoclim ciauin bimbtehd tte tong > Chee 0 dvoe 661 68 vit neue dung ' Ong neh théngthude v8 co sé ha thing neu > ougelim cho va qvin Btn trong HTOY > nits dung nm Bec uF Hust HE THONG CONG VIEC VAHE THONG THONG TIN Céc mye tu cba HTCV: ‘dim béo thicb vide det avge ime eu cia rey. Santee Toa cc my tit ké ben khang duge thé tht bl trong = FTP errr ate cto ST mn er Cg de ‘emi ieuren acai met SR dng eh tor Khoa Quan tri - BH Kinh té TP. HCM. 12Ths. V6 Thanh Bc HETHONG CONG vIEC \VAHE THONG THONG TIN © Vidy vB HICV vb HITT AB tet ci Cd Mannencronner ]rainicgmaytenvtn [Ivey mcante Iaipnes ace ‘Shichi thine ets Mitnotadasich [Metre nbn [anid uta sisresegsessin | ion bith nio tere Jnancscwinbin, [sch ‘ig ie in ip | ran cna naw | nner cae anh gue | Tn dng van terme anh teh ah tgs gunn | MT hin done Bonga |e duce aos abn ométiniwe | nin dng tore mi [soph cm bio an oo ton ie Hé théng Théng tin Doanh nghiép HE THONG CONG VIEC \VAHE THONG THONG TIN MBituong quan gia HTCV va HITT: were krrraie rmoethanh he twene pan nbd vongvet am Oo 7 sr wes ie op amen ance, es or ss a Gevinecteg ite nev) oases nese oe) HE THONG CONG VIEC \VAHE THONG THONG TIN © 57 chi nang chéo (crosss Functional lowehat) © Dung a m6 téquy tinh nghigp wy cia HTC, hay bn durge gol th liu hoa HTC. & Théhign vong 41 cia mot ti iu (thdNng tn) tir ki ug tgp nha hay duge to ra cho d&n kh nb urge chuyén giao cho 48 twang cud cing trong ICV. Th hign 1 rng vie 8 Gu chuyén ti bd phan nay sang b9 phn kh. ‘© nguyén the awe2H (Who, What, When, Where, How) duge thé him trén sod mot cich minh bach, Khoa Quan tri - BH Kinh té TP. HOM 13Ths. V6 Thanh Duc Hé théng Théng tin Doanh nghiép HE THONG CONG ViEC \VAHE THONG THONG TIN ee Vid vt so chi ning ct HETHONG CONG ViEC weg mons onan bhi ic tanh phn eb HICH tBu le "BA i hg pas he oon or cea co ‘0 amie — fo ee Khoa Quan tr - BH Kinh té TP. HCM 14Ths. V6 Thanh Dire Hé théng Théng tin Doanh nghiép HE THONG CONG ViEC VAHE THONG THONG TIN ' ic diém cia so dB chute nang chéo: © Gang igo v thé ha mea cu td, mie o6 Pipa ao peng eos EA © Bg phi inti ang dng ya ope tc hee nob gh cn rag dos ou Se BhSngiSuTs ght ahem." SP * bi angst ng ci yy rong tng oh hs amine tr iy Knog eo eu sy Bg tra Bp ORG CM a SUD) i ume 80 tn 8 ch ning cho aces Auge uae ER tanh BRR toes Nau ah er Khoa Quan tri - BH Kinh té TP. HCM 15