Internship Report

On
Customer Service System of Bank Asia Ltd: Chaktai Branch,
Chittagong.

SUBMITTED TO
Mr. Md. Jahedul Hasan
Lecturer
Faculty of Business Administration
BGC Trust University Bangladesh

SUBMITTED BY
Amena Chowdhury Akhi
Roll: 1407278
Reg. No.: 140323533
Major: Finance
Batch: 23rd
Department of BBA
Faculty of Business Administration
BGC Trust University Bangladesh

SUBMISSION DATE: 10th January-2018

BGC TRUST UNIVERSITY BANGLADESH

 Letter of Submission

10th January-2018
Mr. Md. Jahedul Hasan
Lecturer
Faculty of Business Administration
BGC Trust University Bangladesh

Subject: Submission of Internship Report

Dear Sir,

With due respect, I would like to thank you for supervising me to prepare the
Internship Report. This task has given me the opportunity to explore the activities of
banking sector. The report contains a working procedure of financial performance
which is based on its operational activities. I endeavor my best to come out with a
good one.
Therefore, I pray and hope that you would be kind enough to accept my Internship
Report and oblige thereby.

Sincerely Yours,

Amena Chowdhury Akhi

Roll: 1407278
Reg. No.: 140323533
Major: Finance
Batch: 23rd
Department of BBA
Faculty of Business Administration
BGC Trust University Bangladesh
 Acknowledgement

Completion of anything requires supports from various sources. I am very much

fortunate to get the sincere guidance and supervision from a number of persons.

I am deeply indebted to my supervisor Mr. Md. Jahedul Hasan, Lecturer of BGC

Trust University Bangladesh, for his whole-hearted supervision to me. Without his
supportive hand and recommendations, it would be difficult for me to complete this
report.

I am deeply indebted to Kazi Habibur Rahman, Head of the Branch, Bank Asia
Ltd: Chaktai Branch, Chittagong, for his whole-hearted to me. Without his
supportive hand and recommendations, it would be difficult for me to complete this
report.

Thanks for all from the core of my heart.

 Table of Contents
Chapter-01
Introduction

1.1 Introduction
1.2 Background of The Report
1.3 Objective of The Study
1.4 Scope of The Study
Chaper-02
Overview of the Bank Asia Ltd

2.1 Organizational Profile

2.2 Vision, Mission & Corporate Objective
2.2.1 Slogan of Bank Asia
2.2.2 Mission Statement Of Bank Asia
2.2.3 Vision for the Future of Bank Asia
2.2.4 Corporate Objectives of Bank Asia
2.3 Salient Features of Bank Asia Ltd
2.4 Products of Bank Asia
2.5 Company Organogram
2.7 Corporate Structure
CHAPTER-03
CUSTOMER SERVICE OF BANK ASIA LTD
3.1 Service Quality
3.2 Customer Satisfaction
3.3 Relationship between Service Quality and Customer Satisfaction
3.4 Conceptual Framework
3.5 Report Questions And Hypotheses
3.5 Methodology
CHAPTER-04
FININGS AND ANLAYSIS
4.1 Data Analysis:
4.2 Quantitative Data Analyzing
4.3 Results:
4.4 Cross Tabulation Analysis
CHAPTER-05
RECOMMENDATIONS & CONCLUSION
5.1 Recommendation
5.2 Conclusion
References