Professional Documents
Culture Documents
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Introduction
As CEO, CFO, or financial controller, can
you honestly say that you know exact-
ly where your company cash goes each
month? You may be able to find out with
a few days’ digging, but what about in
two minutes?
Enjoy.
Rodolphe Ardant
Founder and CEO of Spendesk
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04 The state of spending today
10 Quelques chiffres
14 A few figures
20 Drawing up specifications
23 Formats for spend management tools
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The state of spending The Spend Trends Report 2019 unco-
vered several clear patterns in the ways
today that modern companies spend.
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significantly. Businesses are sending their Average increase in travel costs
teams on the road to meet clients, attend per company
+268%
conferences, and visit other offices.
+218%
our analysis. Google, Facebook, and Lin-
kedIn are all among the top 10 vendors
for overall business spending.
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nearly twice as many Marketplace purchases There’s a clear need to rationalize
as any other supplier. supplier bases
What’s more, when we combine all of the Purchasing departments are always looking
other Amazon services (Amazon Retail, AWS, for maximum profitability and want to make
and more), that number is closer to four times their processes more efficient. One clear and
as many transactions. recurring concern is the need to keep supplier
databases clean and up to date.
All of this is probably a surprise for most rea-
ders. We think of Amazon as a classic consu- In many cases, this consists of replacing a mul-
mer destination, where people buy books, titude of small suppliers with fewer, multi-pur-
electronics, and knick knacks in their private pose vendors. This process is simple:
lives.
But clearly businesses are following suit. 1. Analyze suppliers and products/services
provided
But as our analysis shows, modern businesses
not only love using Amazon, it has become 2. Identify products/services to consolidate
an integral part of the company culture. Plus,
benefits like same-day delivery and the abi- 3. Add new suppliers to the database, and
lity to check reviews before buying are clearly remove redundancies
added incentives.
The purpose behind this database cleanup is
The global shift towards e-commerce has threefold:
meant that purchasing departments have to
be more digital-friendly, with tools to track on-
line spend.
To save time
To reduce costs
The most striking finding from
this report is just how important
the Internet economy has beco- To optimize processes
me. Whether it’s for marketing,
subscriptions, or travel, bu-
sinesses are taking advantage of Currently, companies are dealing with a glut
the convenience and savings they of suppliers. Too many niche vendors offering
can find online. bespoke options, that businesses only end up
using occasionally. The more operationally ef-
ficient option is simply to trim the fat, and re-
serve space in supplier databases for vendors
Fabien Dawidowicz that provide more value.
Spendesk CFO
Fortunately, there are tools that can help you
manage this multitude of suppliers and have
all the necessary information for each pur-
chase.
Online sales grew by nearly
15% in 2019. Purchasing teams
have a wider-than-ever pool of
suppliers to manage.
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MARKETING € 6 .1 5 M
Which business teams
spend the most?
We’ve looked at the top vendors for com-
ADMIN €5.76M pany spending as a whole. But which bu-
siness teams typically spend the most?
This includes:
HR €1.27M
Rodolphe Ardant
Spendesk CEO & Founder
NOTE
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Keeping control of As we saw earlier, teams are spending
more and more. This is absolutely ne-
business expenses cessary in order to achieve growth and
eventually scale.
Establish
an expense policy
CONTROL SECURITY S AV I N G S
WHAT IS A VALID PURCHASE? But a great expense policy isn’t just a list
of rules. It should strike a balance that gi-
A valid purchase will be ratified by the ves employees freedom to spend when
finance department on the grounds that
appropriate, while also setting clear res-
it is authorized (approved in advance),
complies with regulations (and includes
trictions.
a proof of purchase) and is monitored
(to analyse what the company’s funds And an expense policy is only effective
are doing). if actually followed. Which means your
ability to communicate the rules clearly -
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and to have employees understand and
remember them - is key.
KEYS TO A SUCCESSFUL POLICY
For its part, the purchasing department
or finance team benefits from: Your expense policy should be
your own. Even so, there are cer-
tain guidelines that help create a
A truly integrated process successful policy:
A better follow-up of the cash flow
A more accurate estimate of budgets 1.
Create clear categories and bud-
It is then easier to forecast expenditure gets. Employees need to know how
much is allowed, and which expense
items and build a winning strategy to categories they can spend under.
support company growth.
2.
Thanks to a clear expense policy, eve- Be fair. Consistency is key.
ryone knows which budget applies to You shouldn’t plan to treat different
each team Cash flow is easier to ma- employees differently, and your
nage, and this prevents the CFO and policy needs to be applied com-
pany-wide.
the purchasing department from getting
caught up in lost paperwork and unsol- 3.
ved mysteries. Keep it simple. Almost nobody
is passionate about expenses (ex-
But to be effective and respected, your cept Spendesk!), and your team isn’t
spending policy obviously needs to be going to read a novel.
understood by everyone. So make sure
4.
you educate and train all employees to Update often. Make it somebody’s
follow this spending policy. responsibility to see whether team
members are using it, and how it
And be careful! Just because you have can be improved.
a spending policy that is clear and com-
municated to the whole company, this 5.
doesn’t mean it will be followed to the Check the regulations! The most
important thing is to keep com-
letter. Think about how you’ll sanction pliant with the local laws.
employees who do not comply with the
regulations, or who try to circumvent
them.
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Shared company
credit cards 700M
CONTROL SECURITY S AV I N G S The bank card is the number of B2B tran-
preferred means sactions carried out
of payment by per year in Europe with
Most companies rely on the corporate companies for expense bank cards.
card for a wide range of business ex- management.
penses - from restaurants, to air travel, to
online subscriptions. But while it offers
a few real advantages, its limits are also
quite significant.
70%
Using (and sharing) just one or two com-
pany cards gives you very limited control In 2018, total fraud
over who actually spends what. Not to losses on UK-issued
mention the lack of security as a result of cards amounted to
lost or hacked credit card details. £671.4 million.
A SIMPLE EXAMPLE
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As we have seen previously, a good Solution: Pre-approved
expense policy is important. But this expense cards
doesn’t full protect you against several
issues: As we’ve just seen, the shared corpo-
rate card has its limits. Fortunately, so-
Loss, theft or hacking of the business lutions more adapted to today’s needs
card for control, security and savings are avai-
lable to companies.
Lack of visibility over expenses
The accounting advantages of pre-ap-
Lack of supporting documents linked proved (or prepaid) expense cards are
to purchases numerous. When integrated into an ex-
pense management solution, they let fi-
The amount of paperwork created nance teams:
just to process expenses
Track payments in real time
The internal costs of manaing all
these purchases Centralize receipt collection
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But for some reason, prepaid expense
cards have developed a reputation as
being less convenient or less powerful
EXPENSE CARD
(PHYSICAL OR VIRTUAL) than their more traditional relatives.
Insurance
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The expense report Average time to process a
single expense claim
system
CONTROL SECURITY S AV I N G S
EMPLOYEE
5 min
Expense reports continue to be a mana-
Create an
gerial, accounting and financial disad-
expense claim
vantage. From time-consuming manual
management to repeated errors and the
risk of fraud, these procedures are as ob-
solete as they are inadequate.
20 min
ployees to carry out their work and spend
without direct access to company funds.
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Employees are regularly forced to cancel cus- That’s 16 hours per month spent on a task that
tomer meetings because of the costs involved. doesn’t particularly add value for the company,
Which reflects poorly on the company overall, and which could be allocated to more strategic
and puts unfair strain on team members. missions.
TRY THE EXPENSE REPORT CALCULATOR Of course, this considerable waste of time
translates directly into money lost for the com-
pany. Imagine what 16 hours of work is worth
on your financial controller’s salary. That’s al-
A few figures most half a workweek lost every month just to
process expense reports.
The expense claim process may seem reaso-
nably simple and quick. But the reality is that And while some company executives may see
expense reports cost the company much more this as simply part of the finance team’s job,
than they appear. this time could be put to better use. Could
they instead provide strategic advice or finan-
According to customer interviews and data cial training to the rest of the company?
analysis, the average time to process one ex-
pense report is 20 minutes. And companies
regularly deal with hundreds of claims per Solution: The end of manual
month. No wonder finance teams feel com-
pletely overwhelmed!
expense reports?
Expense reports, while appearing to provide
WHAT’S THE COST TO FINANCE TEAMS? more control, actually slow down activity and
keep finance teams in the dark. Not only do
Supposons que votre entreprise reçoit en Let’s they waste valuable time, they’re a real burden
assume that your company receives an ave- on employees and their wallets.
rage of 100 claims per month - which is low
according to our analysis. Your finance team SO WHAT ARE YOUR OPTIONS?
needs to allocate 1,000 minutes of their time
to process expense claims. And 1,000 minutes New technologies offer companies simple, se-
is more than 16 hours! cure and intuitive solutions to help them better
manage business expenses.
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1 trip We spoke above about tailor-made (or
prepaid) payment cards. Obviously, not
all employees have access to the com-
pany’s bank card. That’s why one solution
is to offer dedicated cards with individual
spending limits, linked to accounts in
their names (and whose budget is vali-
dated upstream), all on a single com-
pany platform.
1 Each payment made by the em-
ployee is linked to their pre-appro-
ved card, and can be tracked in real
50 minutes time by their manager and the fi-
nance team.
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FRAUD
85%
Employees who admit to having
falsified one or more expense
claims. And 5% lie on every
single claim!
ERRORS
48% 19%
The amount of employees The proportion of ex-
who fail to be fully reim- pense claims containing
bursed for company expenses errors.
when paying out of pocket.
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Finding the best spend As we saw earlier, companies typically
rely on expense policies, corporate cards
management system and employee expense reports to ma-
nage indirect spending.
Price
Return on investment
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Key questions to ask
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Once you have answered these questions, ask a few key team members to complete the following survey:
EMPLOYEE
MANAGER
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Drawing up specifications
Now that you’ve identified the needs of your stakeholders, you can draw up specifications by com-
paring your requirements with the options out there on the market. This will help you distinguish
between what’s essential to you and what you can live without.
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MAKE EXPENSE PAYMENTS
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REPORTING TOOLS AND EXPORTS
One this table is complete, you’re ready to investigate the specific offerings on the spend mana-
gement market.
You now have a list of specifications ready to give to any account executive, to help them decide
whether their option suits your business.
Don’t forget, you should eventually land on a solution that lets you:
Save money and time when compared with your current processes
But before making that first call, you need to decide between two broad kinds of solutions.
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Formats for spend management tools
Once you have your specifications, simply choose the type of solution you wish to implement in your
company.
Here’s a comparative table of these two solutions, and the potential issues they can raise:
Price per month and per user. In High initial investment (hardware,
COST most cases subscriptions have no software, license, human time).
term commitment.
The SaaS provider takes care of the Usually requires a specific server to
HARDWARE store the solution.
server.
INTEGRATION Integrations are developed and Integrations are possible, but will
managed by the vendor. require more IT resources and deve-
lopment time.
SaaS solutions require a low initial investment, deploy quickly and are constantly updated. These
factors make them far more flexible than building an in-house solution, which suits fast-growing com-
panies with rapidly changing needs.
Use the resources above to select the expense management solution best suited to your business.
And with it, you’ll be able to better control the one-off and recurring expenses incurred by your teams.
Choose a simple solution which will be easily adopted by your employees, their managers and your
finance teams. This is the best way to streamline your internal processes and optimize everyone’s time,
while keeping control in the hands of your finance team!
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Conclusion 10 REASONS WHY SPENDESK WILL
MEET ALL YOUR NEEDS
As we’ve covered in full above, old spen- 1 You’re tired of lending your company
ding habits die hard. But if you want to card
stay in control, have maximum security
and save money at the same time, there
2 Your employees don’t submit their
are several ways to do so:
receipts on time
1. Give up the corporate credit card
3 The company credit card is circulating
2. Don’t ask your employees to pay all over the office
out-of-pocket
4 Employees are blocked from paying
3. Create and communicate your (e.g. with 3DS)
spending policy
5 You have to manage too many
4. Use a tool that will save you time subscriptions
and money
6 You have to manage business teams
in various locations
That’s why we’ve developed a tool that
does all of this for you, while also being
intuitive, quick to set up, and that offers 7 Your expense claim process is
a healthy return on investment. a nightmare
Spendesk knows well the problems 8 ou want more control over all your
that come from managing company ex- company’s expenses
penses. Our mission is simple: to revo-
lutionize your expense management by 9 You want more flexibility on the types
providing you with a simple, high-per- of spending permitted
formance platform that optimizes your
teams’ spending. You want to automate expense
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accounting
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Help companies spend smarter.
TALK TO US
hello@spendesk.com
www.spendesk.com
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