Caldera's

Remote Control Feature

Application Note – 10100107 Rev. A
June 2009
Prepared by the Application Department

10100107-A © Matan Digital Printers Ltd. Page 1 of 8

 Safety Procedures
Before reading this Application Note, please refer to the section on
Safety Procedures in the Barak User's Manual.

About this Application Note

This Application Note describes how to remotely control a Caldera
PC at a customer's site.

About the Remote Control Feature

Caldera's Remote Control feature enables you to remotely take
control of remote Caldera workstation.

Taking control of a remote Caldera

workstation
1. Open a web browser and enter the following case sensitive
URL: http://support.caldera.eu/Supporter
A window appears requesting your User Name and Password.

2. Enter the required (case sensitive) details,

User Name: support
Password: Caldera

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 The following WEB page appears:

3. Enter the following case sensitive User Name, Password and

Session Number:
User Name: support_matan
Password: MatanIsrael
Session Number: 17
4. Check the Use local vnc server option.
5. Ask the remote user to open Caldera Tools on their desktop.

6. Enter the password (caldera) as requested in the following

window.

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 7. Click OK.
The following screen appears.

8. Ask the remote user to open the REMOTE CONTROL folder.

9. Double-click GIVE CONTROL.

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 10. In the command line window, ask the remote user to type the
session number (17) and press ENTER.

11. After the remote user has opened a session, on your browser,
click TAKE CONTROL.

12. Confirm the security warning and click RUN.

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 The following window appears.

13. Click START VIEWER.

The remote station is displayed on your screen.

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 Each Remote Control session is open for 2 hours—after which time, it
disconnects. If you need additional time, you should open a new session.

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 Document History
Rev ECO # Written by Date Approved Date Remarks
by
A 10000049 F. Taylor 07-10 Cataloging
Technical Writer
Reference to
F. Taylor 12-10
Safety

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Tel: (+972) 3 9002720 Fax: (972) 3 9002721 Email: support@matanprinters.com
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Tel: (+1) 716 631 3770 Fax: (1) 716 631 3576
Email for customer support: support@matanprinters.com
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Matan EU, C/ Rosalia de Castro, 21, 08025, Barcelona, Spain.
Tel: (+34) 902 932825 Fax: (+34) 902 932826
Email for customer support: support.eu@matanprinters.com

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