Script

Hi this is _________ with “todays best home loans” we are just giving you a quick call to
see if we can help you explore some options on refinancing or purchasing a new property.
(If yes) “Great” ask the questions below and transfer.

What is your current interest rate?

What is your monthly?

Ok great, what is the remaining balance?

And lastly is your address:

Great! Give me a quick second to get my LO who will let you know what you qualify for
remember it’s a free quote.

Spanish
Hola, soy ______ "con la compañía hipotecaria los mejores prestamos", solo le estamos
haciendo una llamada rápida para ver si podemos ayudarle a explorar algunas opciones
para refinanciar o comprar una nueva propiedad.

Cuál es su tasa de interés actual?

¿Cuál es su pago mensual?
Muy bien, ¿cuál es el saldo restante?
Y por último está tu dirección: (confirmar dirección completa)

¡Perfecto! Dame un segundo para poner mi oficial de préstamos que pueda brindarle las
opciones a las cuales usted califica recuerda que es una cotización gratuita.

Transfer script
Hi this is (Agent’s name) I have ( borrower’s name) on the line with an interest rate of __
and a remaining balance of____ in the state of ____

(Leave 3 way call)

Rebuttals
I don’t have a mortgage or a house
No problem and would you be interested in purchasing a house, or cash out or any type of
loan?

Not interested/ can you beat my rate

Hey!!! That’s a great question but I am not licensed, but I will get my LO on with us so he
can let us know what you qualify for.

I’m already working with someone

Remember (customer) you know what they say, it’s always good to have a second
opinion. You don't lose anything, It’s a free quote.

“I was never looking to refinance”

By any chance were you interested in a cashout or any type of mortgage loan?

Yes (confirm address and transfer to the right LO)

No = No problem. Thank you very much your time (dispo as not interested)

Do you have any credit card debt or high interest loans?

Have you considered doing any home improvements or investments right now?

(Yes) great let me transfer you to let you know what we offer and what you qualify..

When they ask to give them the rates or any question regarding
loans
Unfortunately I’m not licensed to give you that information, but I do have a licensed loan officer
waiting on the line they will be able to answer all your questions

Where are you located?

We are currently working remote but we work with from different branches across the states I’m
sure we will find someone with in your area. You are in (customer state) Go back to the first
question.
I already refinanced...
How long ago did you refi? (if less than 6 months terminate the call)

(if more than 6 months) did you know you can refi every 6 months and take advantage of the
interest rate that benefit you. (Go to 1st question)

What type of loans do we offer.

Cash-out on paid property

Refi/Cashout

Debt consolidation loan

VA loans or also called Military loans

Manufactured properties on solid foundation

Construction loans

Reverse loans

Commercial/Business Loans

Investment Loans

Home equity Loans

Heloc loan

FHA loans

Transfer Template
Loan Officer Name:
Client Name:
Client Number:
Client Email:
looking for: refi
what is your current interest rate ?
What is your monthly payment?
Ok great, what is the remaining balance?
And lastly is your address: