Action Plan: Technology Support

Where you
are now:

Your Goal Next Steps/Resources Who? When? Completed

We keep track of ► Explore tips, checklists, and worksheets for basic support and
technology problems in troubleshooting; share three new ideas with staff and volunteers.
order to better identify
the ways in which we Resource: Support Information & Troubleshooting
can obtain the
appropriate support to ►
help solve problems and
identify long term ►
solutions.
►

Our staff and volunteers ► Create a resource that clarifies and simplifies support procedures
feel more confident for staff and volunteers.
providing basic support
with improved Resource: Documenting Computer Processes for Staff
documentation for
procedures and ►
troubleshooting.
►

We have developed ► Identify potential community partners for Technology Support and
additional technology assign staff to engage these partners using their connections in
support connections the community.
with other organizations
and members of the Resource: Community Partners for Technology Support
community.
►

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 Action Plan: Technology Support

The library staff ► Become involved in technology focused discussions on

communicates WebJunction, sharing new information and brainstorming with
frequently using a other library staff.
variety of channels.
They're known as Resource: Discussions on WebJunction
technology innovators
who regularly contribute ►
answers and
suggestions to Listservs ►
nationally and on
WebJunction discussion ►
forums.
We're well-informed ► Explore library technology blogs as a way to stay informed about
about emerging technologies relevant to library communities.
technologies and make
time to explore how Resource: Tech-Focused Library Blogs
other libraries are using
new technologies to ►
better serve the
community. ►

Our library has a ► As a part of your technology planning, track technology support
protocol for issues using TechAtlas Event Tracker.
communicating about
technology support Resource: Webinar on TechAtlas Event Tracker.
issues.
►

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 Action Plan: Technology Support

[Add more goals as ►

needed.]
►

Indicators of ►
Success ►