WALKING GUEST RESERVATION

CALISTA ZAHIRAH

ANJELLY CATRINA SETIAWAN

A
Reservation Staff : Good Morning, welcome to Paradise Tour And Travel, my name is Calista Zahirah the
reservation staff today.
Customer : Good Morning

B
Reservation staff : Please take a seat mrs
Customer : Thank you

Reservation Staff : May I help you?

Customer : I want to make a ticket reservation please.

C
Reservation Staff : May I know who’s your name please?
Customer : My name is Anjelly

D
Reservation Staff : Alright Mrs.Anjelly where do you like to go?
Customer : I would like to go to Surabaya

Reservation Staff : Alright Surabaya, What’s the day mrs?

Customer : February 5, 2022

Reservation Staff : what class would you prefer, mrs?

Customer : Economy

Reservation Staff : And what airline would you prefer, mrs?

Customer : Garuda Indonesia arline, please

Reservation Staff : How many people are going?

Customer : 2 adults and 1 child

Reservation Staff : is it for one way or return ticket Mrs.Anjelly?

Customer : Return Ticket

Reservation Staff : Alright… when will you return?

Customer : February 10, 2022

Reservation Staff: For your Return, would you like the same airline, mrs.Anjelly?
Customer : yes
Reservation Staff : Alright, and for the class?
Customer : Economy

E
Reservation Staff : Alright, Mrs.Anjelly, please wait a moment, I will check the availability.
Customer : Okay

F
Reservation Staff : Thank you for waiting, based on your data, for 2 adults and 1 children, and return
ticket from Jakarta to Surabaya with Garuda Indonesia airlines, economy class. For the Departing ticket
there are 8.15 am, 10:25 am, and 12:20 am and for the returning ticket there are 7:00 am, 9:00 am,
01:20 pm which flight would you choose?
Customer : For departing flight I will choose at 8.15 am and for the returning flight I will choose at 01:20
pm

G
Reservation Staff : Alright, departing flight at 8.15 am and returning flight at 01:20 pm. May I have your
Id card and your phone number please?
Customer : Here it is, and my phone number is 08xxx

Reservation Staff : Please wait< im going to copy your id card (fotocopy the id card) Alright, here your
card
Customer : Thank you

H
Reservation Staff : Alright, Mrs Anjelly I would like to input the data into our system, so your reservation
is Airline ticket to Surabaya for 2 adults and 1 child with return ticket, departing at 8.15 am on February
5, 2022 and returning flight 1.20 pm on February 10,2022 Using Garuda Indonesia Airlines with economy
class.
Customer : yes

I
Reservation Staff : Alright, would you like to issued the ticket now?
Customer : yes, please

K
Reservation Staff : For the payment, would you like to use debit or cash?
Customer : Cash

L
Reservation Staff : Alright, I would like to reconfirm your reservation. So you will going to Surabaya for
2 adults and 1 child, with return ticket, departing at 8.15 am on February 5, 2022 and returning flight at
1.20 pm on February 10,2022 Using Garuda Indonesia Airlines with economy class. And the reachable
phone number is 08xxx. Its all correct Mrs.Anjelly?
Customer : yes
M
Reservation Staff : now, I would like to make the issue ticket, please wait for a minute (issued the ticket)
Well, here is the invoice, the total is IDR 6.550.000. Please go to the cashier over there, and after you
finish please comeback again, thankyou.
Customer : Here is the invoice (giving back the invoice to the staff)

N
Reservation Staff : here are the invoice and your issued tickets. And the payment of IDR 6.550.000 under
the name of Mrs. Anjelly Catrina Setiawan has been done.
Customer : Thank you

O
Reservation Staff : The check in gate will be opened 1-2 hours before departure. Please report if you
have excess baggage, your baggage allowance is 20kg per pax. So, do you have any questions
Mrs.Anjelly?
Customer : no

P
Reservation Staff : Alright, thank you for trusting and using our travel agent for your trip. We wish you
have a safe and pleasant trip. Have a nice day
Customer : you’re welcome, have a nice day.