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  • HRM Case Study 1-1

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    Subhangi Kashyap
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    1) The job summary describes the responsibilities of a Front Desk Agent at the Hotel Sugat which includes booking reservations, registering guests, answering calls, handling requests, recording guest information, replenishing breakfast items, and assisting guests with transportation. 2) Key qualifications include a high school education or equivalent, 1 year of similar work experience, strong communication and problem solving skills in both Hindi and English, commitment to excellent customer service, and the ability to work under pressure including night shifts. 3) Dependability, taking responsibility, having a positive attitude, being courteous, goal-oriented, and following standards are important behaviors a Front Desk Agent at the Hotel Sugat should

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    1) The job summary describes the responsibilities of a Front Desk Agent at the Hotel Sugat which includes booking reservations, registering guests, answering calls, handling requests, recording guest information, replenishing breakfast items, and assisting guests with transportation. 2) Key qualifications include a high school education or equivalent, 1 year of similar work experience, strong communication and problem solving skills in both Hindi and English, commitment to excellent customer service, and the ability to work under pressure including night shifts. 3) Dependability, taking responsibility, having a positive attitude, being courteous, goal-oriented, and following standards are important behaviors a Front Desk Agent at the Hotel Sugat should

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    © All Rights Reserved
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    17 views4 pages

    HRM Case Study 1-1

    Uploaded by

    Subhangi Kashyap
    1) The job summary describes the responsibilities of a Front Desk Agent at the Hotel Sugat which includes booking reservations, registering guests, answering calls, handling requests, recording guest information, replenishing breakfast items, and assisting guests with transportation. 2) Key qualifications include a high school education or equivalent, 1 year of similar work experience, strong communication and problem solving skills in both Hindi and English, commitment to excellent customer service, and the ability to work under pressure including night shifts. 3) Dependability, taking responsibility, having a positive attitude, being courteous, goal-oriented, and following standards are important behaviors a Front Desk Agent at the Hotel Sugat should

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 4

    Name- Hruishau Dargubta

    Rell- 1906614
    Date Saathi)
    HR Case Study1

    Based en he hotels stdtd sbatoy, erplainst least louhnoe


    inperant
    employaa behauioars iborkd s e yor he hetd shal tr ezhibit.

    1 oitiva "lan De Atetude:


    Being ready, uailakle erd uilling tegat e joh dsre nd dene Lurl, Sheud
    bebraiks uhish he Stle Netal `ungat sheuld Keopen hahant burnohhe
    mornagment Should apprasiate stal ashe Saakut qualilyueR umain.
    busy as uell as phoduetiaue and suho Cagenly daiha tge sbea and beyend
    theih mermal dties.to bring Junher Buee

    Cowrteeu and niondy


    KEnblogpes should do hein kest o be cowkors and Jiendy te beir co-ubas
    menagphs ond ustonens.Hes employpas uill make oen ll muwh mea
    leabont kon hase enplesgas uhe seak cansadisturhancraedtema.heyuill
    Jaue heir egos hehind, hus Areskinga good urh stanesphexe and highteming

    Sheng ulesk ethuei Soling drd shiuirg goel.-


    A Sthorg uak ethie s Lleorl en a he mesl patulon qulckis Helel Seagat'
    meragernen uil lok.foin enembleya. mbleges uko.et high gass4_
    a Hembelas 2apend uuellte shith gols pen.Suporuisors,indicok
    a uiliryness e de men_ on clhck in:md ou evtrday.

    Page No.
    Date Gaathi
    dBe Dependable and ake Rasponsikitity

    epandabilhy ton mare all he olfounce hetuun n emblog uhol l


    olleus rough, md ene aho aluays does. Hoel Sugat embleys2s uho
    will uslkre heis Lunk, eir usd nd heir lutre tuih He hotel Luill
    taka husporsibility ond ell Me ruh aheneuer hey make mistakas.
    aking
    Chrors o nel
    may may caus.grusl problams, but uhen on enployea
    henestly ond earnastl eblains on sermightoz miatake he has mooda, ha
    Suagat hotel menagemnent uill understond that he embleyee ualves his
    integrity
    2ceae a job desoskion ber Hotel Suagatsent-desh.clork.
    Ars)Jeb Summary:
    A Erant Desh Mgent at he Hotel Snngats assists in
    daily phent ollies
    oberatisns brd uenks tuih Custemes asuell as gst te sue hei meeds
    and honole on eccellent austomen Seruise erperienee.

    Brimary esporsibilities
    Books quut eseruationsrd Io Cardinates uih rasenation Cenky.

    Ragistes 4uesb into he hoel sn a prorbt orol coorteeu mannts kiy


    u-Selling heniuas b matimisa oom-maes,epre Jer gnab chr
    L.inschesh- uds and VIP amiuas. e cerk shoud ghees, regise» and
    g n hsoems ko He guests

    Aruers and hous alls as atbrofriate, lakes queds


    mewages uish
    pca
    PageN.
    Date
    SaathiD
    eisto uih salss.and makaina ellrts aodireded by he gentnak
    onanagin
    hs and properly hamolles requeslsJan wake-up calls
    Recerds pertinent guest inarotaion in he pars onlog
    Roplenishes Continentas breakasas meakd nd keeps the arts clean.
    Checks gusb insd od ot he htels rocosos Customo ymenls
    accsrdingto establihed folicies and roecsdurls..
    #nbuuens psee utstsqueslions abat he
    praherly snd imenitios
    srol
    able tehepez oro direet qests o area albactions and ote.
    nongasor Me alfropriata thanpentation guess to ond fren he
    hetel when mecesohy

    Secomdory Respansibilkies
    Atond all pont oiee moatinga
    Met in anndoree uit Jna, healh ondstet, hoyuhatans and fles he
    Coreet ocedures Luhen raguied
    See qaut role ond eam in dn enuirenmenlaly -Cenbeienel manl

    lrincihllhecountabelkies:
    Balonces tash bag at ohen sd closingof exh sht
    Honoles doridentins inlormalion,indkdsig guegt neenda,uuih ahighdegsaa
    Page No.
    Date Saath)

    Ureate areport as. por he acsuntirg sheuilicakiense ha Heel Siuaga.


    Tsb Aaguinamonts Eby bitoris
    High Sehoos o euiuaent edueation riguired
    A Jeak 1yea erperience m Similay
    cabocity
    cellent untorpersoral and comimicaion shills boh in
    Hindi Erglh onol

    Conmikment bo delivering a high Jovel csone, Seruices.

    Abiliky to Aumk under premwne.

    Ability ts _surA hy harken inchuding might shit ime.

    Eteellent greening Stondards..

    Elocibilik to esporol ba _wnieky ouerk sibatiers

    Agrad By Hud e a Doortment haread by he Seb Heldh.

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