Assignment#2 Questions

2.1. How does the consumer’s perspective of quality differ from the
producer’s?

A product's grade is determined by comparing it with another of its kind. A

product's capacity to satisfy client needs is often determined by its quality.
The standards of a product are frequently used to describe its quality.
Quantity, on the other hand, refers to the whole amount of a product. A
consumer is an individual or business who purchases a product with the
purpose to use it. Producers are businesses and people who create goods
and services for a profit. Customers view product quality as being equivalent
to a product's fitness, which is different from how producers think. This
suggests that consumers evaluate a product's quality based on its capacity to
satisfy their needs. Contrarily, producers see quality in terms of product
conformance. This suggests that they use certain, defined standards to
evaluate the quality of a product.

2.2. Briefly describe the dimensions of quality that a customer looks for in a
product, and apply them to a specific product.

 Product Performance - The product's principal activities are referred

to as the product's performance.
 Features - The product's unique features or extra qualities that make it
appealing.
 Reliability - This is the possibility or belief that the product will not fail
within a certain period of time; it is the faith in the brand.
 Conformance - it is the assurance that the product will perform as
expected.
 Durability - This is the product's lifeline, or how long it will last.
 Serviceability - The term "serviceability" refers to how quickly a
product can be fixed and put back into service.
 Aesthetics - A consumer's particular preference or personal
preference for a product or brand is referred to as aesthetics.
  Perceived Quality - Quality measurements that are connected to the
product but are not directly tied to the product since the customer does
not know everything about it.

Mobile/Cellular Phone is the particular product I've chosen. Mobile phones

are widely accessible in the Philippines. Nowadays, the majority of Filipinos—
rich or poor—are glued to their cellphones. Mobile phones have evolved
through time and now provide exceptional features that are advantageous to
their users. The mobile phones are dependable even when used outside of
the country since they maintain the eight quality parameters that were
previously discussed. In this level of quality, which includes quantitative
qualities, brands can often be evaluated objectively on each component of
performance.

2.3. How does quality of design differ from quality of conformance?

The level to which design specifications adhere to customer requirements

and expectations is referred to as design quality (also known as quality of
engineering). Maintaining design quality is the responsibility of designers. It is
their duty to translate the client's requirements into design criteria in the form
of internal specifications and drawings. The Manufacturing function, which
makes the product, receives the design (a set of drawings and specifications).
The amount to which a product conforms with design requirements is referred
to as the degree of conformity. Employees in manufacturing (or production)
and quality control are primarily in charge of ensuring Quality of Conformance.
The use of several measurement and testing tools is required for this.

2.4. Define the two major categories of cost of quality and how they relate to
each other.

Quality Control Cost - covers costs related to acquiring high quality. Avoiding
flaws is better to locating them in products and fixing them.

Prevention costs -are the costs incurred to prevent or minimize the maximum
number of issues. Examples include investments in industrial processes,
employee training, quality engineering, statistical process control, and other
preventive costs. The costs incurred to find defective products before they are
sold to customers are considering appraisal expenses (also known as
inspection costs). All costs associated with measures taken during
manufacturing processes to meet required quality standards are also part of
this category. Maintaining a team of inspectors on hand to locate defective
merchandise. For certain businesses, it could be too pricey.

2.5. What is the difference between internal and external failure costs?

External Failure Costs- are costs incurred as a result of complications with a

product after it has been sold to a customer. These costs include the legal
costs related to consumer litigation. Consumer dissatisfaction results in lost
future revenue.

Internal Failure Costs- are costs related to quality incurred as a result of

product flaws discovered prior to the product leaving manufacturing. These
are discovered via internal inspection processes at the firm.
shortcomings.